Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed an update for my Ektorp and Ikea still has limited colors. When I found Comfort Works I was ecstatic and wary, hmmmm, a special order out of China? I went for it, the red couch cover was calling. And it delivered! The color is beautiful, fabric durable and finish perfect. Communication regarding delivery time was spot-on. My couch is 10-years-old and looks new again! Thanks Comfort Works!”

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Posted 4 years ago

“A great fit and awesome colour. We were so pleased to be rid of our grubby old cover and put our new Comfort Works covers on. Super comfy too. :)”

Comfort Works 5 star review on 4th September 2020

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Posted 4 years ago

“I had an older extra long Pottery Barn Mitchell Gold sofa that needed a new slipcover. PB no longer offers covers for that style. I was worried about having to provide my own measurements but the process was easy and worked smoothly. They picked up on one error I had made and had me remeasure. Customer service throughout was wonderful. The covers arrived and fit as expected. I could not be more pleased! My grandson was the first visitor after I put on the slipcover. He is quite happy with “the new couch.””

Comfort Works 5 star review on 3rd September 2020

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Posted 4 years ago

“My covers fit perfectly. You wouldn't know that it's not the original upholstery. I have ordered several times from Comfort Works and have always been very pleased with the result. I like my poang chair and I love my old Ikea couch. It converts into a bed and a desk top situation and they don't make it anymore. Now I don't have to throw it away due to stains. It looks great!”

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Posted 4 years ago

“The covers are great and fit perfectly. Looks and feels like a good quality product and a lot cheaper and better for the planet than just buying a new sofa when the covers on our old one became worn. Great service too, kept us informed at all the stages etc.”

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Posted 4 years ago

“とても満足です！形が古いソファだと無印のカバーで、もうあまり好きな感じの色や生地が残っていないので、とても気に入りました。サンプルで確認もできるので安心でした。”

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Posted 4 years ago

“I appreciated how Comfort Works kept me informed about the status of the order every step of the way. The slip cover fits perfectly and it looks like a new couch!”

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Posted 4 years ago

“Fiabilité Livraison rapide”

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Posted 4 years ago

“This is the second time we’ve ordered slipcovers from Comfort Works & couldn’t be more pleased! Communication is terrific & excellent value. Both times, we have just loved our covers - they’re beautiful & so well made - we’ll be back! Order & you won’t be disappointed!”

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Posted 4 years ago

“I am very happy with the cover. Love the colour. I would like. To order another one.”

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Posted 4 years ago

“Very happy with fit and fabric (Savannah leather). Will order another cover in a few years when I decide to change colour scheme.”

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Posted 4 years ago

“Love my new slip covers! My ikea couch looks better than it did new.”

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Posted 4 years ago

“I ordered a cotton slipcover in navy for my Pottery Barn sofa. It arrived in a timely manner and fits great! I'm very impressed with the customer service as well. My order was a bit delayed due to the current pandemic, but they kept me up-to-date at all times. I've only washed it once so far, but no fading at all. Very happy with my purchase.”

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Posted 4 years ago

“採寸方法も分かりやすく、対応も丁寧で、届いた商品も想像以上で大満足です。”

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Posted 4 years ago

“We recently received our new slipcover for a Rowe sofa. I have to admit that I was apprehensive ordering covers online. But with the help of Ling Nim, customer service, the covers turned out perfectly! Fantastic price, prompt replies to my emails, help with fabric selection and measuring, delivery right on time. I’ll be ordering covers for my Rowe chair next. Rowe Nantucket Sofa slipcovers (Relaxed Fit - Corner Pleats) in Kino Charcoal Thanks ComfortWorks and Ling Nim ! Kathy”

Comfort Works 5 star review on 2nd September 2020

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Posted 4 years ago

“Great product - fits really well! Arrived on time too!”

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Posted 4 years ago

“The cover fits perfectly and is very soft. The kids and the cats all agree it is a major upgrade from the Ikea-issue cover that had been torn to shreds. I'm excited for the built in USB cord.”

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Posted 4 years ago

“The covers arrived today and I am so excited (the cats too)! The quality, the colors - simply everything really beautiful. There were some small delays in the delivery, because this fabric is probably so popular, but it was worth the wait and the living room is now much more comfortable. And a big thank you to Sarah D. from the customer service, who was so kind to accompany everything from the planning to the delivery!”

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Posted 4 years ago

“Love them! Thanks!”

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Posted 4 years ago

“I’m a little underwhelmed by the experience. Firstly it appeared that the products would be shipped from Australia. But they’re sent from China. The sofa legs also appear more orange in person (Beech colour) and one has a crack in it.”

Helpful Report

Posted 4 years ago

Hey Karmin, Thanks for your feedback, we're not sure what gave the impression that we'd be shipping the products from China nor do try to hide this fact - you can read more here: https://comfort-works.com/en/content/our-story-4/ With the sofa legs however, do contact us (with photos) if there are issues with the product and we'll sort them out for you - we do apologise if our product has missed the mark and will work closely with you to find an amicable resolution accordingly. Speak soon!

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews