Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a discontinued IKEA sofa that looked tired and unloved. I found comfort works on line and was a bit wary whether the covers would work or even fit but our tired sofa looks brand new. The helpful labels inside each cover telling you where they should belong were great and made putting them on the sofa much easier. The communication by comfort works was also great. I definitely recommend ordering through them and the covers also arrived more quickly than we thought.”

Helpful Report

Posted 3 years ago

“Comfort Works makes a beautiful slipcover! Service, price, delivery and quality are terrific. We're very pleased to find a reasonable solution to a perfectly good IKEA couch that needed a facelift. Thank you!”

Comfort Works 5 star review on 6th May 2021

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Posted 3 years ago

“These covers (the blue ones) are great! I love that I can keep the same armchairs but make it look brand new with slip covers. The material is really nice, like linen. My teenager thought I got new chairs. I will be buying more since I have 2 more slipcovered chairs and 2 sofas. I didn’t want to buy them all at the same time without seeing the quality of the work and fabric. But now, I plan to buy 4 more.”

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Posted 3 years ago

“Tolle Passform, toller Stoff, sehr gute Verarbeitung, kann ich nur empfehlen!”

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Posted 3 years ago

Herzlichen Dank! Es freut uns, dass du so zufrieden mit den Bezügen bist :)

Posted 3 years ago

“I am so thrilled with my new sofa cover! Very high quality, my 21 year old discontinued Ikea sofa looks brand new and even better than when it was new!”

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Posted 3 years ago

“Pleased with service from Comfort Works. Order was shipped quickly and no extra duty to pay upon receipt in NL.”

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Posted 3 years ago

“I wanted a new slipcover for my IKEA Ektorp chair and found Comfort Works through a search engine. I received nice-sized fabric samples very quickly, and decided on my fabric. The company has excellent communication, customer service, and the quality of the slipcover, is way better than the original IKEA one. I will be purchasing additional slipcover in the future. Excellent experience!!!”

Helpful Report

Posted 3 years ago

“I really like how the cover has transformed my living room, but putting it on was a hassle and some of the craftsmanship was questionable. The arm corners did not match up completely, no matter how hard I pulled. I fixed the front and the back was off and vice versa. I settled for the back being uneven. An extra 1/8 in would have made it easier. Thankfully the corners won't be seen as they're against the wall, but I know it's there and it's disappointing for the price I paid. Overall it seems durable, I like the fabric.”

Helpful Report

Posted 3 years ago

“While pricey, put slipcover was totally worth it so far. It’s only been a few days, but the velvet is so soft and amazing and our cats have shown little interest in picking their nails on the fabric (fingers crossed). It was pretty easy to put on and came about 2 months earlier than expected!! We are super happy and will be repeat customers in the future for sure.”

Helpful Report

Posted 3 years ago

“We absolutely love the covers. It took us awhile to decide on the colour and material from the samples we ordered as they all looked so great. We were going for the blue velvet for our 2x 3 seater IKEA Nockeby sofas until the very last second when I impulsively clicked green velvet. Glad I did. We expected they’d look good and transform the room but we didn’t think they’d look that good....they look and feel amazing we couldn’t be happier. And the way the covers are made, packaged and labelled made it way easier to fit than it was to fit the original Ikea covers. It’s like Comfort Works realised any niggles or awkwardness with fitting Ikea covers and corrected the issue on their version. The covers have coped really well with 3x young children bouncing around on them and many a party. The velvet is way easier to spot clean than any other material sofa I’ve come across. If I ever change them it will be for another comfort works velvet cover whenever we fall out of love with the green (hasn’t happened yet nearly three years later). The covers are machine washable but we haven’t needed to wash them yet they’ve kept so well. If you are thinking of ordering covers from here don’t hesitate just do it, you won’t be disappointed. Photos included are from 2018 before and after, and now.”

Comfort Works 5 star review on 4th May 2021

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Posted 3 years ago

“I was nervous about putting on the new covers (for some reason I doubted whether they'd actually fit) but they're brilliant! I can totally recommend them to save you buying a new sofabed. But I do recommend ordering a few samples to begin with; it's good to feel the different materials/actually see the colours. We chose the performance blend in blue, and I think it's higher quality than the original.”

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Posted 3 years ago

“Fitted perfectly. Very happy. Great communication. Highly recommend.”

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Posted 3 years ago

“We began looking online for a low priced slipcover but decided to spend a bit more to purchase the Comfort Works product, based on the reviews. You know that feeling you get when you make a great decision? Be prepared for that feeling! The quality was very high. Stitching, beading, fabric, delivery, even colour, all above expectations. But by far, I was most impressed with the way it fit. ...Perfectly! Thank you Comfort Works”

Helpful Report

Posted 3 years ago

“I own a 20 year old Pottery Barn loveseat which had an old faded slip cover. I didn’t want a new loveseat as I love the one I have, but it clearly needed a face lift! Then I found Comfort Works. What a great experience! Jun held my hand through the entire measuring process, which was a little intimidating but it wasn’t that difficult in the end. I had to get a custom fit cover as they did not have a template for my oldie, but goodie loveseat. I was a little nervous about that, but when I got the cover it fit perfectly!! I am so happy with my purchase. Jun is the poster child of an excellent customer service representative. She under promised and over delivered at every turn. When my new slip cover gets that tired look, I’ll be back!”

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Posted 3 years ago

“Comfort works is a wonderful company - the communications I had with the team was always excellent. The product does take quite a while to make so be prepared to wait 7-9 weeks for delivery, However it is 100% worth it! I have a new couch and I’ve saved the environment from excess waste and saved myself buying a whole new couch!”

Comfort Works 5 star review on 3rd May 2021

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Posted 3 years ago

“I'd had genuine ikea covers for 10 years and the material had lasted well, with our dog sitting on the sofa without any damage. I chose the Kino fabric which is described as being 'heavy duty' and 'pet friendly'. Within 48 hours of being on, threads became snagged and the seat covers now look rubbish. Comfort Works's response? Snagging isn't covered by their terms and conditions. I pointed out they marketed the fabric as heavy duty and pet friendly, and they offered me 15% off another order. I complained again and they offered 30%. Be very careful ordering from them unless you are 100% confident, as their response to my issue, whilst handled politely and professionally, has been completely inadequate. If they were based in the UK like me I would report them to trading standards.”

Helpful Report

Posted 3 years ago

Hi Eric. Thanks for your feedback and we're sorry that our proposed solutions were less than satisfactory to you. The fabric you've chosen (Kino) had been subjected to a rub test which was a basis for determining its "heavy-duty" attribute. A high rub count makes it great for repeated washings and high domestic use but does not mean that it is impervious to claws or scratches, and we did see that the snagging on your covers appears to be localised within a small area instead of all over the couch. Having said that, we're going to look into this issue again and to see if we could find an alternative solution for you. -Melvyn from Comfort Works-

Posted 3 years ago

“My slipcover arrived and it is quite loose. Comfort Works was responsive but refuses to replace or refund their product as they say their template was correct. They offered a small credit toward alteration but it will not cover it.”

Helpful Report

Posted 3 years ago

Hi there! Sorry to hear about the issue with your covers. We saw that your sofa frame was built a little differently compared with our slipcover template measurements. Sadly this means that this wasn't a manufacturing error at our end but we did offer to reimburse the cost of the alteration to get the covers to fit your sofa frame. We've reached out to you again with another solution which we hope would help you get the cover you need to fit your sofa. - Melvyn from Comfort Works -

Posted 3 years ago

“I am so pleased with my new cover. It makes the entire room look new. The fit is excellent and I love the option of the arm rest covers. Worth every penny!”

Helpful Report

Posted 3 years ago

“Can’t recommend enough - the new sofa cover fits like a glove and has transformed my very tired, old and stain covered IKEA sofa bed into something I’m actually proud of. It’s well made and a good, sturdy fabric. Plus, fantastic customer service to boot.”

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Posted 3 years ago

“This was the best decision I have made in years. We had a sturdy sofa bed from Pottery Barn, but the slipcover was literally falling apart at the seams! Rather than pay $$$$ for the PB replacement, we thought we’d try this company. I took measurements and waited while they made it - when it arrived it fit perfectly!!!! Actually, better than the original!!!! We got simple canvas, so we had to wash it in cold water to take care of the stiffness- but it looks beautiful!! Like, it legitimately looks like a brand new couch! I emphatically vouch for this company!!! It might take a while to get the slipcover (I’m slightly impatient) but it’s absolutely worth the wait!!!”

Comfort Works 5 star review on 2nd May 2021

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Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews