Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slipcovers fit perfectly and came in faster than expected! Highly recommend!”

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Posted 4 years ago

“The slipcover fit great in my Pottery Barn sofa, color was great and price was amazing compared to Pottery Barn! So happy!”

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Posted 4 years ago

“Delivered when promised! Fits perfectly and beautifully made. Our couch looks new again! Thank you!”

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Posted 4 years ago

“I have a very loved PB Charleston Grand couch that we purchased in 2002 that has survived several moves all over the country. I was on the fence about replacing it or getting a new slipcover. I read many great reviews about Comfort Works and decided to go for it - paying about 1/3 of the cost that I would have if I’d gone through the original company for a slipcover. I received my new slipcover today and am THRILLED!!! It was easy to put on, fits like a glove and looks EXACTLY like the original! I am so pleased. Highly recommend! Thank you Comfort Works!!”

Comfort Works 5 star review on 30th December 2020

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Posted 4 years ago

“We love our new covers! Arrived on time. Easy to put on. It genuinely looks like we have a brand new sofa!! Thank you :-)”

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Posted 4 years ago

“I received my slip covers in the timeframe promised. Customer service was great with all communication and my product was delivered package beautifully and fit perfectly. My only comment would be a pre-ordered some sample fabrics and it was my fault I thought I ordered one of the ones I got as a sample but it was my fault I ordered a white but the wrong way. It would’ve been nice if they double checked asking me are you sure you ordered the right one given the fact it wasn’t one of the samples we sent you. But that’s asking a lot.I would highly recommend comfort works overall price, quality and customer service were second to none.”

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Posted 4 years ago

“Rather disappointed for the following reasons: 1. Delivery was supposed to be 3/4 weeks. Took 9 weeks. 2. Import duty of £28 which we were unaware of. 3 The covers, though well made, are a poor fit. The base cover is too big over the bottom edge and the seat covers are 4/5 inches too deep. Shame but could not recommend.”

Helpful Report

Posted 4 years ago

Hey Susan, thank you for your feedback and we're sorry for missing the mark on the delivery process and the fit of the slipcovers that you've received. We've reached out to you via email and we do hope you'll be able to work with us to address the fit issues that you've encountered. We also mentioned that we do refund these import fees that you've paid. Once again, we do apologise for this and hope you'll give us a chance to make it up to you. -Melvyn from Comfort Works-

Posted 4 years ago

“Beware the import duty/tax! I received the invoice for this 2 weeks after the cover was delivered.”

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Posted 4 years ago

Hi! Sorry about the slight confusion here! Good news is that we do reimburse these import taxes. We've contacted you via email about this and we just need you to send the receipt over and we'll get it sorted for you! We'll be waiting for your reply! -Melvyn from Comfort Works-

Posted 4 years ago

“Fantastic service. Love these covers great quality beautiful colours. Got samples to choose first. Fit perfect t on the IKEA extorp style sofa. Would use again xx”

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Posted 4 years ago

“We love our 16 year old couch and were so excited to see a company existed that makes covers for an Ikea couch no longer being made. We ordered the Kino Shadow and are super pleased with how it looks and feels. The zippers are higher quality than our original covers and we feel these will hold up for another 16 years. Everything fits perfectly. Our seat cushions are obviously a bit worn after 16 years, so they don't fill the new covers as tightly as they should. Even so, we think that is barley noticeable and we could fix that with refurbishing our cushions. Finally, we went from having a white couch to grey, and it's such a wonderful change/upgrade for our living room.”

Comfort Works 5 star review on 29th December 2020

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Posted 4 years ago

“Loved the covers , well made and great value for money. Very happy and would be very happy to recommend to others to use.”

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Posted 4 years ago

“Muy buena calidad de producto, hemos quedado muy contentos con el producto en general y lo recomendamos mucho.”

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Posted 4 years ago

“Housse exactement comme sur les photos et de très belle qualité. Envoi rapide et soigné. Hautement recommandé”

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Posted 4 years ago

“I was so surprised at how my old sofa looked with the new slip covers! It looked like a new sofa!!! The fabric is really soft and the sizes were perfect. I am so pleased with the result. The communication with comfort works was so good and everyone was friendly and helpful. I would recommend comfort works to anyone. Thank you for bringing new life to my old sofa. Jacky”

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Posted 4 years ago

“Price was reasonable for reinvigorating our Ikea sofa, and replacing the original cover that had been damaged by dogs. It arrived in USA more quickly than we expected, and I spent Christmas Eve taking our sofa apart to replace the cover (although being 2020 we didn’t have any guests to enjoy it). The newest addition to our family was a pit bull, and his size and cuddly nature led to immediate damage to our original IKEA cover, but the ComfortWorks classic velvet cover has already held up better while being softer and more pleasant for us to sit on.”

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Posted 4 years ago

“They look great and the material is really soft. I'm glad I found someone who could make my chairs and ottoman new again. It's so frustrationg when the manufacturer doesn't suppoet their product any more.”

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Posted 4 years ago

“I love my new couch cover! The quality is really high. I got the three-seater kivik cover in everyday tweed silver and its super soft and the perfect silvery-white tone. It looks so much more expensive. I will be buying a matching cover for my kivik chaise.”

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Posted 4 years ago

“took most loved comfy IKEA sofa that was starting to look like an eyesore and transformed it to look new! It was so easy to put on and we made the right decision getting a new cover instead of paying 3 times more for a new sofa. I'm also glad we invested and got the upgraded material because we have 3 dogs.. would definitely order again and will continue to do business with this great company.”

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Posted 4 years ago

“We live with 8 cats.......that's right! With claws! Our beautiful slipcovers have by far passed the test of time, and activity, to protect our expensive Crate and Barrel sofa, feel wonderful, AND look great! We have a set of Madison Coal but I'm going to order another lighter color set this spring. Careful when washing because they do shrink a tad even when washed in cold, hung on the clothes line, and not placed in the dryer. Make sure you account for that in your notes and measuring.”

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Posted 4 years ago

“Commande très rapide. Très satisfaite. Merci à vous”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews