Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are looking for a slipcover for a pottery and barn sofa you found the best place .They are trustworthy and they will tell keep you inform all the way. I surely will order another slipcover for my sofa in other color.”

Comfort Works 5 star review on 9th January 2020

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Posted 5 years ago

“Love the look and feel. Very elegant!”

Comfort Works 5 star review on 8th January 2020

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Posted 5 years ago

“I am happy with the cover. It is lovely and soft and fits well, if a tiny bit loose. I ended up leaving the covers on underneath, which filled the cushions out nicely and the sofa looks brand new. Very pleased. The communication and delivery worked as planned and it arrived the day before I really needed it, which was a happy coincidence.”

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Posted 5 years ago

“Vorbildlicher Service; sehr entgegenkommend und hilfsbereit. Wir sind von der guten Qualität und PAßform überrascht, und freuen uns sehr über unser "neues" Sofa.”

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Posted 5 years ago

Lieben Dank für die tolle Bewertung, Natalie! Viel Spaß mit eurem neuen Sofabezug, und ich hoffe bis bald mal wieder! Herzliche Grüße, Sarah

Posted 4 years ago

“I'm very happy with the sofa covers, they appear to be well made a fit well. While I have been inundated with emails which have sometimes confused me (as they repeatedly suggested that an order placed a week or so earlier had just been placed), it is Christmas and so confusion might be expected. Certainly too many emails. I contacted CW when the samples I had requested (and paid for) hadn't arrived after two to three weeks. Samantha immediately arranged for them to be couriered and, somewhat ironically, they arrived two days later both by courier and by the letter service. As the company is Australian, as am I, and living here, I don't really understand why my samples should be sent from China (I realise that that is where they are manufactured)? Melvyn has been promptly responsive to my comments on various matters and I think he has probably expedited a fast delivery (as we were set back a bit with the sample issue, having already purchased the sofas). In summary, I'm very happy with the two sets of covers and the responsive customer service and I wish this business all the best.”

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Posted 5 years ago

“Velvet covers are fantastic, make the sofas look luxurious. Interestingly FedEx left the parcels unsigned for at the back of the house, luckily there was no damage to report.”

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Posted 5 years ago

“Great product! Great service! Thanks!!”

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Posted 5 years ago

“Comfort Works made sofa and love seat slipcovers for my family. We were extremely pleased with the service, quality and fit. They provided excellent help with measurements as well as fabric recommendations. The slipcovers were shipped from Australia to the United States quickly. Highly recommend.”

Comfort Works 5 star review on 4th January 2020

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Posted 5 years ago

“People, careful before you order. I ordered a cover for an Ektorp sofa. Little did I know that there are two Ektorp models--the one with the Kimstad brown faux leather is constructed differently from all others, but still called Ektorp. I ordered an Ektorp cover and wasn't warned that my model was different and the cover wouldn't work. So I got the cover $400+ later, and it doesn't fit. Comfort Works basically told me to sell it online and try to get some money back, or send it back to them at my cost to get 70% of the cost back. (Sending it to Australia at my cost would be like $200.) Don't believe their offer of a full refund--there is no such thing. I am stuck with a cover that doesn't work and they aren't offering a solution. So beware!”

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Posted 5 years ago

Hi Ivy, thanks for your candid feedback and sorry that you should feel this way. I've taken a look at your case and as per our policy, we did in fact provide the option of a replacement at a sizeable discount of 40% even to make this right. I'm afraid we aren't able to make a free replacement for you as no mistake was made on our part, similarly as to why we have to charge a 30% restocking fee if you wish to return it. We'd like to think that we've provided various alternatives to resolve this but we really aren't able to give you one in which we bear a 100% of the costs. I sincerely hope you'd reconsider as we do want to make sure a slipcover fits over your sofa at the end of the day. Best regards, Chuck

Posted 5 years ago

“I really like my Ikea Kivik sofa, however after 9 years, the covers were worn and faded making the entire sofa look worse for the wear. I happened upon Comfort Works, ordered a few samples and they quickly sent me a package and brochure. After a couple weeks, I placed an order and it arrived sooner than expected. :-) Installation was a breeze, the new covers were an exact match and now my sofa looks new again. Thank you Comfort Works! :-)”

Comfort Works 5 star review on 3rd January 2020

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Posted 5 years ago

“We received our Comfort Words slipcover for our Ikea sofa earlier this week and have been loving it ever since! It fit perfectly, was so easy to put on, doesn't leave lint everywhere and is really soft. I would highly recommend Comfort Works to anyone!”

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Posted 5 years ago

“Wow, our couch looks like new with the new cover! We're really glad we ordered it. The cat loves it as well. In any way so much better than bying a new couch. Thank you, Comfort works!”

Comfort Works 5 star review on 2nd January 2020

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Posted 5 years ago

“Fantastic experience. Was kept informed at every step along the way. Arrived as promised and the fit was perfect.”

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Posted 5 years ago

“I ordered a cover for my Flottebo Ikea couch. It looks really good and fits perfectly. Often Ikea has great couches, but cheap looking covers....( I think ). Love company's like Comfort Works who make stylish and chique covers !”

Comfort Works 5 star review on 31st December 2019

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Posted 5 years ago

“Amazing service! Cover was received 2 weeks from order, nicely presented and of fantastic quality. Fits the sofa perfectly.”

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Posted 5 years ago

“Superbe housse très bien ajustée. La couleur est parfaite (navy). Notre canapé est comme neuf ! Une petite remarque : un velcro était monté dans le mauvais sens mais au final cela ne se voit pas.”

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Posted 5 years ago

“Very friendly customer service. My slip cover arrived a week earlier than scheduled which was fantastic. It fits good, like an ikea slipcover will, so there are a few saggy twisted spots that may need some adjustment over time. The leather is soft, perfect buttery caramel color. Very pleased!”

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Posted 5 years ago

“Etwas verspätet.. 🙈 aber sehr gerne. 👍 Wir sind total happy mit dem neuen Bezug...🤩 und auch mit dem netten Service. Danke Sarah..🌷 Die Bestellung für den Bettkastenbezug kommt noch. Viel Erfolg weiterhin .”

Comfort Works 5 star review on 29th December 2019

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Posted 5 years ago

Herzlichen Dank für die tolle Bewertung, Helga! Freue mich auf deine nächste Bestellung, bis dahin liebe Grüße, Sarah

Posted 4 years ago

“Wir haben einen Lederbezug in der Farbe Savannah Saddle bestellt für unser Ikea Karlstad und sind super zufrieden. Der Bezug ist wunderschön und hat eine sehr gute Qualität. Der Kundendienst von Comfort Works ist der beste Kundendienst den ich je gesehen habe. Sei sind auf alle meine Fragen eingegangen und haben mir alles sehr schnell beantwortet. Die Zollgebühren haben 34€ gekostet und die wurden mir auch sofort zurück erstattet. 5 Sterne von mir 👍🏻”

Comfort Works 5 star review on 28th December 2019

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Posted 5 years ago

“The white cotton fabric is excellent quality and it fits like a glove on my Karlstad sofa!”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,675 reviews