Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“My Comfort Works cover for an IKEA Vallentuna piece fits beautifully and looks great! The fabric quality is excellent.”

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Posted 4 years ago

“We were so happy to find a company that could make covers for our very old & discontinued bed settee. What an easy & pleasant experience Comfort Works made it & at a great price! The covers are a perfect fit, colour & fabric. It's like having a brand new Settee! Thank you.”

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Posted 4 years ago

“Beautiful couch covers, well made and the fabric is so soft to touch! Really great customer service throughout the whole process also. Very happy to have purchased from Comfort Works!”

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Posted 4 years ago

“El envío ha llegado en plazo, muy bien embalado y las fundas que pedí quedaron perfectas. Están muy bien terminadas y la tela es resistente. Alejo (atención al cliente) siempre ha estado pendiente y disponible. Muy recomendable.”

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Posted 4 years ago

“Fantastic customer service plus seat covers that are even better than the ones I bought 3 years ago.”

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Posted 4 years ago

“loving my sofa covers from Comfort Works - they were easy to put on, a great fit and they are really easy to hoover. In all this means I can sit on my sofa again, along with my dogs. I ordered the the velvet claw covers and its really fantastic - no clawing, no scratches or marks - i have got my sofa back 👍👍❤”

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Posted 4 years ago

“Hat alles super geklappt . Die Bezüge sehen toll aus! Sehr empfehlenswert !”

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Posted 4 years ago

“Fantastic customer service. The product itself is stellar. You can't go wrong with this company. It came packaged beautifully and was so easy to put on.”

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Posted 4 years ago

“Hallo Sarah, vielen Dank für die Lieferung. Ich war überrascht über die Qualität und Passgenauigkeit der Bezüge. Die Lieferung war schneller als erwartet. Zollgebühren wurden nicht erhoben, Gerne kaufe ich wieder bei Comfort Works. Grüße Anton”

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Posted 4 years ago

“What a wonderful experience this was! The cover was exactly as pictured and fit perfectly. Thank you so much for all the communication and effort you put into my on time and accurate order.”

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Posted 4 years ago

Hey Lewis, super happy to hear that. Stay safe and enjoy those slipcovers. :) x Ning from Comfort Works

Posted 4 years ago

“Very nice product!”

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Posted 4 years ago

“I love how the new slipcover fit my Pottery Barn chair perfect!!! My 12 year old chair looks new again!!!”

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Posted 4 years ago

“Got the leatherette covers for a few ikea couches and they all fit perfectly, are very comfortable, and look great. No regrets, thanks guys!”

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Posted 4 years ago

“Love the new look of my old ikea sofa. Total upgrade.”

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Posted 4 years ago

“It's a beautiful cover. It has transformed our couch. Perfectly made. Excellent, clear instructions. Brilliant product. One small gripe is the import taxes which were not calculated at the outset which made it quite Pricy but over all I would highly recommend.”

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Posted 4 years ago

“I ordered the claw-proof velvet covers and overall I like it a lot. It’s a really nice green color that looks great with my wood furniture. I will say that the “velvet” material is not very velvety, but it does look nice, and is comfortable to sit on (my cats, in particular, love it). Unfortunately, I put the new covers on only three days ago and one of my cats has already managed to put little holes in it. My little monsters are very talented destroyers for what it’s worth, and these covers are definitely more resilient than the original ikea material, but claw-proof it is not.”

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Posted 4 years ago

Hey Alex, so sorry to hear that. I also saw that you got some samples before placing the order - did the Claw-Proof Velvet on the sample seems more velvety than the one you received on your slipcovers? We do want to see how we can help rectify the situation - Samantha will be writing to you soon. :) Till then, stay safe and healthy. x Ning from Comfort Works.

Posted 4 years ago

“From start to finish the customer service was excellent. The slip covers fit perfectly on our CB sofa, it gave it quite a facelift. Shipping was fast and easy as well. Very happy with my purchase”

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Posted 4 years ago

“Quite dissappointed with the product. The fit is very baggy with seems that are not straight and consiquently the cover looks scruffy. I was also hit with additional import tax charges which werent communicated at the time of making the order. The fabric is also not what I was expecting from the images on the website.”

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Posted 4 years ago

Hey Sarah! So sorry to hear about the fit issues. I have sent you an email to get some photos to visually get on the same page as you then we can work something out together. Unfortunately, for the fabric not being as you've expected - I see that you did not get any fabric samples first to compare as we do suggest before checking out. This is a bummer because photos online would not be the best to gauge color and texture. As for import taxes, we always do reimburse up to 60GBP, so please reply to the email with the receipt and I'll get that sorted for you as well. Speak soon - Ning from Comfort Works

Posted 4 years ago

“Simple, quickly and very good quality! Thanks”

Comfort Works 5 star review on 17th November 2020

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Posted 4 years ago

“So amazing to work with! Covers fit perfect and fabric is beautiful. Highly recommend ordering from comfort works.”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews