Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received the worst customer service with comfort works. I ordered a slip cover because of their bold statement of a “60 day guarantee to make it right” saying that “if the fit is not right for you, let us know and we will make it right with a free replacement. Still not happy, we will try again or issue a full refund with no questions asked. I emailed the company to tell them my slipcover was way too thin almost see through, loose on my Karlstad sofa, and came with a loose thread. The associate Simon said there’s nothing he could do and told me to try “to sell it second hand to get some money back.” And said we can offer you a 50% discount on a new slipcover if you don’t like yours. I had to tell him my issue three times in an e-mail and still he was asking me what was wrong with the slipcovers. It’s like he didn’t read any emails. Horrible customer service, this company does not stand by their bold promise “to make it right“ their goal is to trick people and take their money. Such a nightmare I wish I NEVER ordered from you guys. Since he said there’s no returns possible even though their website says “60 day guarantee to make it right” I asked him for a refund bc that’s what they promise and he said that is not possible. Exact opposite of what they claim to make sure their customers are satisfied.”

Helpful Report

Posted 11 months ago

Hi Dina, We're sorry that your experience in getting some help for your slipcover woes wasn't up to your expectations. Unfortunately, your request was deemed a change of mind (regarding the fabric), which would not have qualified for a free replacement or refund since it's not a manufacturing defect. While not the full refund that you're seeking for, we believe this to be the best solution for your predicament and is a condition that we've already mentioned in our product guarantee as well. Hope you'll understand! -Melvyn from Comfort Works-

Posted 11 months ago

“Excellent fabric quality, customer service and perfect fit . Extremely satisfied”

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Posted 11 months ago

“Unfortunately I had bad experience with Comfort Works. They also do not uphold their 60 day refund policy they have on front page.”

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Posted 11 months ago

Hi Tina, After looking into your case, I understand you had some issues with attaching the soft/loop fastener tape on the covers to the Vallentuna frame. We did offer to send you some additional hook/loop tapes (or to reimburse you for it) to fix this after looking at the photos you sent us, but our team is also going to investigate this further as we typically encounter Vallentuna seat modules with hook/hard tape pre-attached on the underside of the top "seat" cushion. In the meantime, we hope you'll be able to take us up on our solution (regarding the additional hook and loop tapes to allow the covers to be installed properly. So sorry about this! -Melvyn from Comfort Works-

Posted 11 months ago

“C'est la deuxième fois que l'on commnde chez eux. Toujours aussi content du rendu final. Une très bonne qualité de la housse pour ce canapé ikéa.”

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Posted 11 months ago

“The construction was fine, but it looked cheap compared to the original IKEA covers”

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Posted 11 months ago

Hi Christa, thanks for the honest feedback! Sorry that the appearance of the sofa covers wasn't meeting your expectations. Is it possible to drop our support team an email at info@comfort-works.com with some photos of the covers you received to see how we can help? Would be great if we could get on the same page visually to better understand what the covers look like from your end and how we can improve it. Hope to hear from you soon! - Melvyn from Comfort Works -

Posted 11 months ago

“Agradezco al Comfort Works por el trabajo estupendo! Gracias a vosotros he renovado mi sofá!!!”

Comfort Works 5 star review on 7th February 2024

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Posted 11 months ago

“I am very pleased with the cover for my sofa (IKEA Manstad). It fits perfectly and the installing was very easy. I think this is a great way of having the feeling of a new sofa without buying a new one :)”

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Posted 11 months ago

“I read tons of reviews that were all positive but I was still a bit nervous. My sofa was good quality but 20 years old and the cover was faded and worn. I decided to go for it with Comfort Works and I'm so glad I did! The cover fits perfectly and the fabric and color is exactly like the swatch. The quality of workmanship is excellent!”

Comfort Works 5 star review on 2nd February 2024

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Posted 11 months ago

“Unbelievably quick delivery of a slipcover that meets all my expectations. Also remarkable the professional and patient response to all my requests prior to my order. Really thankful to Comfort Works!!!”

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Posted 1 year ago

“I am absolutely thrilled with my experience witg Comfortworks. I have rarely dealt with such incredible customer service. We had ordered a set of covers that we really liked, but had an issue with it about 3 months later. I reached out to Lisa who had been following up with us throughout the initial process, and she made everything right, sent us new samples and helped us find a solution that worked for us. I am so happy with the replacement set we received and even happier about the customer service. Lisa was really wonderful, and I highly recommend this company.”

Comfort Works 5 star review on 30th January 2024

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Posted 1 year ago

“Everything was perfect : customer service very reactive, great quality product … we’re very happy !”

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Posted 1 year ago

“My recent purchase from comfort Works is terrible . The the construction is beyond sloppy and the fabric is flimsy and cheap. When i sent pictures to the company to show them the fit and how different the fabric was in both color and quality from the pictures they have on their website , they didn’t offer to replace or fox the problem but rather sent me on a wild goose chase of additional Pics and measurements . The soderhamn Sofa that I ordered the cover for is obviously a standard size. This cover is garbage . Beyond disappointed .”

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Posted 1 year ago

Hi Ren, sorry to hear about the Soderhamn covers not working out for you. The additional pictures we requested are zoomed-out shots that we need to check the overall parts that do not fit correctly so that we can troubleshoot the issue better. What you've already sent us is good, as close-ups but understandably, that's not enough for us to properly check what has gone wrong and how best to fix this issue. We also noticed that you didn't get any samples of the fabric you chose beforehand to see them in person. Not ideal, for sure, as the actual appearance and the feel of the fabric are highly subjective to the lighting condition of your home and to each individual too. We do have a solution for that but we need to tackle the fit issue first (which is typically a replacement as per our store policy on our website). Hope you'll understand why we need those additional photos! -Melvyn from Comfort Works-

Posted 1 year ago

“Perfekte Passform, tolle Farbe, superschnelle Lieferung, bin begeistert!”

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Posted 1 year ago

Hallo Erika, vielen Dank! Es freut uns zu hören, dass du mit unserem Service und den Bezügen rundum zufrieden bist. :) Alles Gute von Comfort Works

Posted 11 months ago

“迅速丁寧で満足してます”

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Posted 1 year ago

“Mark was incredibly helpful in creating a custom slipcover for my super old Pottery Barn sofa. I thought the fabric samples were large enough and definitely worthwhile getting to make a decision. For custom fit, the measuring tool was excellent, and I must have done a great job with measurements because the slipcover fits perfectly, with fine workmanship. Its made this relic sofa feel brand new, and I'm so excited to get more years out of it. Oh, and shipping was incredibly fast! Thank you! Highly recommend.”

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Posted 1 year ago

“I am so impressed with the service and qualify of the sofa, chaise and chair covers ordered. This was my second order and the quality was exceptional. I value Comfor Works and highly recommend their covers!”

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Posted 1 year ago

“My new slipcover is better than I expected. It's beautiful and fits like a glove. It also arrived faster than expected. This is the second slipcover I have purchased from Comfort Works and I highly recommend this company!”

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Posted 1 year ago

“Housse commandée pour donner une 2ème vie à mon canapé Ikea. Le résultat est magnifique ! La housse est superbe et épouse parfaitement mon canapé. Les finitions sont très soignées, je suis ravie du résultat :)”

Comfort Works 5 star review on 24th January 2024

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Posted 1 year ago

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Posted 1 year ago

“I am very satisfied with the product and especially with the quality of exchanges with customer service. I highly recommend. Je suis très satisfait du produit et surtout de la qualité des échanges avec le service client. Je recommande fortement.”

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Posted 1 year ago

Comfort Works is rated 4.8 based on 4,676 reviews