Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“The sofa are completely different!! Loads of positive comments and hardly anyone believe them Ikea!”

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Posted 6 years ago

“Finished product equaled our expectation. Enjoyed working with your company.”

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Posted 6 years ago

“The cover that I purchased looks better than I thought it would. The company provided great communication from the time that I placed the order, to following up after delivery. I would definitely recommend this product.”

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Posted 6 years ago

“Our new covers for 2 Karlstad Ikea Couches and a chair arrived sooner than expected, and we have straight away fitted them and they are perfect. Fabric and the workmanship is excellent so that they all fitted like a glove. Now we have a very nice new suite .I would have no hesitation in recommending Comfort Works as they are very professional, have provided regular updates and generally very helpful. Keep up the good work. Alan W.”

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Posted 6 years ago

“well made and look great! so much so I am going to order anothrer pair. Can you give me a little discount when I order. Many thanks Peter.”

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Posted 6 years ago

“Comfort Works customer service was flawless. The product itself was excellent and of a good quality, with lovely packaging. Lovely company to deal with!”

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Posted 6 years ago

“I have had a very bad experience with Comfort Works. After waiting 6 wks for my sample pack order, it has now taken over 18 emails and chats, 4 times measuring sofas 10+ ways- submitting my payment- and now the customer service rep (they will only let me talk with one- if that person is not available- everyone else you contact says you must wait for the other person to email back) just contacted me asking if I wanted to place an order or if I ordered from someone else, if I could provide feedback on the experience? She processed my transaction for $1328 on 1.27. She doesn't even acknowledge that she placed my order 10 days ago. I suggest saving your time and energy and finding another company. Comfort Works, here is my feedback for you: be very upfront with the full custom ordering process- put all the measuring documents on your website, allow any customer service agent to help a customer, and send your sample packs with the same shipping priority as the covers.”

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Posted 6 years ago

“I love my chair cover. It fits perfectly and it makes it Iook so much more updated thank you for all the top notch customer service and notifications on the process”

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Posted 6 years ago

“Muy buena página web, telas básicas y de buen gusto, excelente servicio al cliente. La funda ha quedado estupenda y eso que escogí de las telas más económicas. También han cumplido plazo y me han mandado muestras gratis con todos los detalles necesarios en las etiquetas. Lo recomiendo!”

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Posted 6 years ago

“I just used comfort works to make new covers for an Ikea sofa bed. The service they provided was excellent and all very easy. The covers arrived quickly, they fit and they look great. I recommend their services and will use them again.”

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Posted 6 years ago

“Mi sofá ha quedado como nuevo. Estoy encantada, y el servicio ha sido estupendo. Desde luego lo recomiendo.”

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Posted 6 years ago

“I absolutely love it! Very easy to fit, beautiful colour and my sofa is looks brand new now. I can definitely recommend it!”

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Posted 6 years ago

“Fast delivery and nice product! We ordered a slipcover just two days before Christmas.It was delivered on the 2th of January in Holland. Very fast service. And exactly the cover we needed for our Angby armchair which originally was designed by Ikea. The slipcover fitted like a glove! Thank you Comfort Works. Frans & Marijke, Paterswolde Netherlands”

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Posted 6 years ago

“The cover fit perfectly, the fabric is sturdy and it brought new life to my ektorp sofa bed. The packaging it came in was also super cute.”

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Posted 6 years ago

“Love my armrest covers. Very well made. Amazing customer service.”

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Posted 6 years ago

“Super friendly service with questions answered quickly. Recommendation on fabric was very helpful. Covers were delivered well within time quoted and fit our sofa perfectly. Follow up after delivery to check we were happy with covers also a great sign of great service. Highly recommended.”

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Posted 6 years ago

“I’m very pleased with my new lounge covers. They fit perfectly, the fabric colour is correct and my order arrived on time. All in all a great service.”

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Posted 6 years ago

“Great quality fit and service”

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Posted 6 years ago

“Excellent sofa cover as well as the quality of the materials and together with the color have enhanced the sofa giving it a new look. the customer service is very efficient and have always responded to our requests and have always been available. the goods arrived well packed and each piece fits perfectly to the sofa. thank you comfort works for giving new life to our sofa.”

Comfort Works 5 star review on 2nd February 2018

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Posted 6 years ago

“Excellent customer service and a great product!”

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Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews