Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Très bon service et bonne communication.”

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Posted 4 years ago

“this is my 3rd slip cover I ordered from them. They do a great job up to this last time. I ordered Madison sand to match my other Madison sand sofa and the fabric they made my slip cover with is NOT Madison sand. Very disappointed. Hopefully they will correct this issue.”

Helpful Report

Posted 4 years ago

Hey Sue, I understand the frustration. We are so so sorry. Please allow me to speak to the fabric and product team and see what we can do about this. We do know sometimes natural fabrics differ from batches but nonetheless, we understand you bought the covers to have a complete set in your home and that is what we will try to work towards via email. Speak soon, Sue. Stay safe and healthy in the meantime. x Ning from Comfort Works.

Posted 4 years ago

“Quality is great, and package came right on time! I'm a little disappointed in the color of the green velvet fabric. It looks washed out rather than a rich, emerald velvet which is what I was hoping for. Otherwise, great product!”

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Posted 4 years ago

Hey Laura! Classic Velvet Emerald is indeed a gorgeous vivid green fabric. We usually try to get our customers to get some samples beforehand as we know the color displayed on devices might not translate onto a physical fabric. So sorry if we've let you down. We hope you enjoy the covers regardless and stay safe and healthy. x Ning from Comfort Works

Posted 4 years ago

“Great fit, would order again! I ordered a slipcover for Ikea Strandmon wing chair, totally satisfied”

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Posted 4 years ago

“Thank you so much it is perfect”

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Posted 4 years ago

“Very happy with my order. My couch has new life!”

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Posted 4 years ago

“Great covers”

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Posted 4 years ago

“Great fit, beautifully made, good communication, prompt delivery! Top notch! Thank you!”

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Posted 4 years ago

“My chair had covers that were as old as my 16 year old daughter. But the pottery barn chair underneath was in great shape. The slipcovers from Comfort Works are amazing. The customer service was even better. Thank you for brightening my room and making my old chair new again!”

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Posted 4 years ago

“We have a pair of vintage IKEA chairs & I had been researching slipcovers when I came across the Comfort Works site. The prices were very reasonable & I ordered some fabric samples. It’s worth it to get the samples! I ordered the charcoal cotton covers and they arrived within 6 weeks. With just a bit of steam - they were wrinkle free. I love them! They’ve given our chairs a new life. I’ve included the before and after shots below”

Comfort Works 5 star review on 21st October 2020

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Posted 4 years ago

Looking good Stephanie! We love the little cozy corner you have set up there. Stay safe and enjoy the covers. :) x Ning from Comfort Works

Posted 4 years ago

“These slip covers are more functional that the ones I actually purchased from Ikea, in that they're easier to put on and take off. They of course look wonderful and have given my couch a serious upgrade!”

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Posted 4 years ago

“Fits like a glove. The color is a perfect gray/green and the fabric has already survived an ice cream spill!”

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Posted 4 years ago

Hooray for durable, washable fabric! Here's to many more ice cream adventures! :) If you need to refer to the care guide, our website has a nice write up for it. Stay safe and enjoy the covers (and the ice cream). x Ning from Comfort Works

Posted 4 years ago

“Works well, looks nice, easy to put. The package took some time to arrive but this was within the promised timeframe, so really no complaints. I will buy from the same company again in the future.”

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Posted 4 years ago

Thank you for the kind words! Shipping these days are just backlogged and we are just glad the covers made their way to you in time. Stay safe and enjoy the covers. We can't wait to make another set of covers for you. :) x Ning from Comfort Works

Posted 4 years ago

“Love the slipcover! It exceeded my expectations.”

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Posted 4 years ago

“The slipcovers are really well made, sturdy and fit tight, not loose and sloppy. We went with the claw proof velvet brown taupe for our PB Comfort roll arm sofa. The covers are a little darker than the fabric sample sent but I understand dye lots and it is not a problem for us. I was also concerned that the velvet would attract too much cat hair but so far no issues with cat hair and NO clawing. YSo excited I can have company over again without them having to sit on shredded furniture anymore.”

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Posted 4 years ago

“Received the covers today for my ikea sofa....absolutely thrilled with them...makes it look like I’ve got a new sofa....ordering was simple and I was kept up to date through out the process...delivery was on time.....very hassle free...would definitely use comfort works again”

Helpful Report

Posted 4 years ago

“We love the color and feel of the Madison Sand fabric we ordered. The only thing though is that we wish the fit was a little more snug. We had to remove some of the velcro and reattach it to the couch base just to get it to fit and not look loose and baggy. The base cushions are looser than the rest so we always have to tuck it. I think we would have given it 5 stars if it fit just a little better. We still highly recommend this though as much less alternative to purchasing a whole new couch!”

Comfort Works 4 star review on 19th October 2020

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Posted 4 years ago

Hey Erika, that is such a well-styled living room. We love how the creamy Madison Sand cozies itself in there. I am a little bummed to hear that there are slight fitting issues. I can't really see it in the photo but if you can just share it with us via email (info@comfortworks.com.au) , that would enable us to see what we can do/suggest to get the fit better for you. Speak soon, and please do stay safe. x Ning from Comfort Works

Posted 4 years ago

“Habe mein Ikea-Sofa neu bezogen und es sieht großartig aus. Die Stoffauswahl finde ich besonders umfangreich. Alles ist problemlos abgelaufen, auch die Zustellung hat bestens funktioniert. Mit den Zoll-Kosten muss man halt leben. Es lohnt sich aber auf alle Fälle.”

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Posted 4 years ago

“Armrest covers arrived beautifully packaged and matched description exactly. Love the colour! No issues whatsoever with order, shipping, or delivery.”

Comfort Works 5 star review on 19th October 2020

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Posted 4 years ago

“Thank you! The covers fit perfectly and the chairs look like new again. Great job.”

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Posted 4 years ago

Comfort Works is rated 4.8 based on 4,675 reviews