Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We finally found a place that makes slipcovers for our discontinued IKEA Karlstad sectional. Love their selection of colors and fabrics. They cost more than IKEA used to charge (we've changed covers three times in the years we've owned our sectional), but it is better than having to pay for a whole new sectional. Our covers came quicker than anticipated, and they were actually easier to put on (fit better) than IKEA's replacement covers did.”

Helpful Report

Posted 6 years ago

Thank you for your feedback, Nancy!

Posted 6 years ago

“Everything went as expected ! Btw, nice tone of voice when they speak to customers ;)”

Comfort Works 5 star review on 14th October 2018

Helpful Report

Posted 6 years ago

Thank you so much for sharing your feedback and photo, Guillaume!

Posted 6 years ago

“I bought a sofa cover in Dec 2017, and everything was fine. Got it on time, good quality, nice little note in the pack. Sweet. Then 2 days ago we got a custom bill of 60 euros. That came as a bad surprise really, getting such fees 10 months after we bought our sofa cover. Wrote to the customer service, and was treated extremely well, professionnaly, rapidly. In times of uncontrolled e-commerce, fake reviews, oppressive marketing techniques and such, I felt I should point at this exceptionnel service i've witnessed. Bill was taken care of (well, payment will be made in a day or two but I trust it will be made for real) and refunded to us by Comfort Works. Bravo Comfort Works.”

Helpful Report

Posted 6 years ago

Hey Florence, thanks for your rating :)

Posted 6 years ago

“I kept seeing my couch with different colors and legs online, so I was please to find out CW could help me give mine an upgrade! The wooden legs really elevated my IKEA couch, and I'm sure when the time comes for a change-up, I'll come back for a cover. Their service is personal and prompt. I ordered four legs, and after realizing I needed more, I put in another order. They noted the double order, personally contacted me to confirm, and then had them shipped together to save me money. Terrific quality and customer service.”

Helpful Report

Posted 6 years ago

“Had a good experience purchasing my sofa cover with comfort works, they were very helpful. Cover arrived pretty fast and fit perfectly. The color was very accurate to what I saw in their website. I would definitely recommend them !! THANKS”

Helpful Report

Posted 6 years ago

“La funda que encargué para un sofá de Ikea encaja de maravilla. La tela, Madison Teal, fantástica, y las patas le dan el aspecto vintage que buscaba. Un acierto total. Además me devolvieron los impuestos de aduanas con mucha rapidez. Sin duda, repetiré!”

Helpful Report

Posted 6 years ago

“I am so happy with my new cover ! It fits perfectly and the color is exactly what I wanted. The fabric seems of good quality and should last long enough to give my 15yo couch a second youth. I had some concerns, the firm being located at the opposite part of the world (I'm in Europe), but customers service lifted every doubt I had. They were very available and kindly answered all my questions. Order and delivery were easy and smooth. I would definitely recommend Comfort works and will order again for my other furniture!”

Comfort Works 5 star review on 1st October 2018

Helpful Report

Posted 6 years ago

Thank you so much for your feedback, Cecile!

Posted 6 years ago

“I am really satisfied! High quality fabric & tailoring!”

Comfort Works 5 star review on 29th September 2018

Helpful Report

Posted 6 years ago

Hey Cornelia, Thanks for sharing the photo of your Backa sofa! Glad to hear you're happy with our product and hope you have a lovely weekend.

Posted 6 years ago

“Great deal! The pillowslip for our KRAMFORS sofa fitted perfectly, both in size and color. Very fast replies on questions, I really could recommend them.”

Helpful Report

Posted 6 years ago

“Veramente gentilissimi e molto rapidi nel riscontro mail ed anche chat immediata. Pervenuti i campioni di tessuto richiesti, molto utili per la scelta della fodera del divano Ikea, che mi deve ancora arrivare. Frattanto ho ricevuto, in circa due settimane, il metraggio di tessuto coordinato che avevo richiesto. Finora tutto perfetto!!!”

Helpful Report

Posted 6 years ago

“Excellent company. Professional, with high quality products that don't disappoint. I'd definitely use this company again.”

Helpful Report

Posted 6 years ago

“Your old Ikea sofa will look totally new with comfort works sofa covers. Just look at the pictures. Great customer service!”

Helpful Report

Posted 6 years ago

“I bought a Beddinge Sofa Bed Loose Fit Slipcover from Comfort Works. The communication with the staff was easy and pleasant, and the shipping quick. As I was told, they immediately reimboursed me the whole amount of the import taxes (I just had to send the receipt by email). I am very satisfied by the product: the quality of the tissue is high, the color gorgeous, and it perfectly fits my Ikea Beddinge sofa (including the cushions!). Considering the bad quality of original slipcovers (both in terms of esthetic and quality), it is a great alternative. Just a suggestion: to get the same fluffy feeling of the orginal cover, keep the old one under the new one ;)”

Helpful Report

Posted 6 years ago

Hi Francesca, Glad to hear your Beddinge sofa covers fit well and look good. Thank you so much for your feedback about our services too :)

Posted 6 years ago

“So pleased with our sofa covers they arrived on time all the way from Australia to the UK. Fabulous quality and service.”

Helpful Report

Posted 6 years ago

Thanks for your review, Janice!

Posted 6 years ago

“I was excited to get this cover and it fits my couch perfectly. I ordered this in dark gray and the color has faded to a really terribly color. My couch is in partial sun and everywhere the sun shines in through the window (there’s a shade there) it has faded. It looks like my couch has been bleached in some places. I would not purchase another product from this company.”

Helpful Report

Posted 6 years ago

Hi Zohreh, So sorry to hear about this and thanks for leaving your feedback. Do you mind just emailing us at info@comfortworks.com.au with some clear photos so we can assist in the matter? Thank you!

Posted 6 years ago

“Very good sofa covers for Ikea sofas that we couldn't find anymore. Our sofa looks new again. The only think to improve is that they should inform that you need to pay the import tax at customs because the goods come from Hong Kong.”

Comfort Works 4 star review on 22nd September 2018

Helpful Report

Posted 6 years ago

Hi Cristina, thanks for sharing your photos with us! We'll also be in touch ASAP regarding the matter of taxes, as we clearly display this information on our checkout page and also remind you via email, but we'll definitely try to make this information clearer. Hope you're loving your new sofa covers :)

Posted 6 years ago

“Ordered replacement covers for an IKEA sofa bed and 2 chairs in a holiday home. They arrived promptly and well packaged. They fit perfectly and make the sofa and chairs look like new. I would be happy to order from Comfort Works again in the future.”

Helpful Report

Posted 6 years ago

Hey Anne Glad to hear your Ektorp sofabed and armchair are now refreshed and reslipcovered and that you're happy with our products :) Let us know if you have any questions in the future!

Posted 6 years ago

“I just received my custom dining chair covers and they are perfect! Thank you for taking the time to be sure the measurements were just right.”

Helpful Report

Posted 6 years ago

Hey Sarah Thanks so much for taking the time to leave your rating and feedback about your new dining chair covers! We'd love to see some photos to share with the team too if you had a moment :)

Posted 6 years ago

“Everything was just perfect :-) Also, the staff is very helpful and honest! We are very happy with the products and are returning customers. We have made 3 orders with them so far. We absoutely recommend Comfort-works.”

Helpful Report

Posted 6 years ago

Hello again, Stine! Thanks for your review :)

Posted 6 years ago

“Encargue a Comfort Works una funda para mi sofa cama de tres plazas, además de quedar perfecto, me atendieron muy bien con las dudas y preguntas que tuve durante el proceso, mi comunicación fue con Alejo, y las contestaciones fueron inmediatas y muy claras. recomiendo ampliamente la empresa y quedé muy satisfecha con mis fundas!”

Helpful Report

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews