Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfectly fit to Muji sofa. Texture is better than original.”

Helpful Report

Posted 2 years ago

Hey there, Hirasaki! We can't thank you enough for the kind words. We're so happy to hear that you're enjoying your Muji's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“We are so happy with our new covers for the Muji poufs. They fit perfectly and the detail is very good. Good work!”

Helpful Report

Posted 2 years ago

Hey there, Garcia! We can't thank you enough for the kind words. We're so happy to hear that you're enjoying your Muji's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“I have placed several orders and have been pleased with every one! Even my couch with large and irregular cushion now has a beautiful (and washable!) cover. Thanks!”

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Posted 2 years ago

Hey there, Mandy! We can't thank you enough for leaving us such a glowing review. We're over the moon to hear that you're enjoying your covers. Thank you again for trusting us with your slipcovers and for your continued support :) - Mira from Comfort Works

Posted 2 years ago

“Superb customer service! Couldnt be happier and will definitely order from Comfort Works again!”

Helpful Report

Posted 2 years ago

Hey there, Wendi! Thank you so much for all your kind words. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcovers and for all your support. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“This company is fabulous! We've ordered two slipcovers from them - sofa and arm chair - both are superb. The quality is excellent in terms of both the fabric and the construction, the fit is perfect (and generous enough to allow for a little shrinkage) and they arrived within weeks of ordering. Most of all, the customer service is first-rate. I will definitely be using them again!”

Comfort Works 5 star review on 3rd June 2022

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Posted 2 years ago

Hey there, Emma! We can't thank you enough for leaving us such a fantastic review - your chair is looking amazing. We're so happy to hear that your experience with us was a great one. Thank you again for trusting us with your covers and for all your wonderful support :) - Mira from Comfort Works

Posted 2 years ago

“Joli tissu, conforme aux attentes concernant la couleur et la qualité. Finitions nickels et livraison très rapide : je recommande!!!”

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Posted 2 years ago

Bonjour Marquis-Marcellin, merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé! Merci pour votre soutien et votre confiance :) - Mira de Comfort Works

Posted 2 years ago

“Super verarbeitet! Passt genau auf die Maße meines Modells . Gute Qualität . Bin zufrieden !”

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Posted 2 years ago

Hallo und vielen Dank für deine Bewertung. Wir freuen uns zu hören, dass du mit der Passform und unserer Qualität zufrieden bist. Aus reiner Neugier würden wir gerne erfahren, was wir besser machen müssten, um von dir eine 5*-Bewertung zu erhalten? Viel Freude mit deinen Bezügen und beste Grüße - Simon von Comfort Works

Posted 2 years ago

“サイズはピッタリだし、生地も気に入っています！買い替えずに済み本当に助かりました。猫のひっかきが不安でしたが、サンプルで確かめる事ができたので今の所被害はありません（笑）”

Helpful Report

Posted 2 years ago

“Loved working with the team at Comfort Works! The material is exactly as it looks on the site, fits our sofa perfectly and looks luxurious. They were incredibly helpful in finding exactly the model we needed, and even kept track of our order when we needed replacements a few years later. (Not because of bad quality, my dog just scratched them up a bit!) Very responsible over email anytime we had questions. Definitely recommend!”

Helpful Report

Posted 2 years ago

Hey there, Kathleen! We can't thank you enough for the kind words. We're thrilled to hear that you're enjoying your Nockeby's new look and that your experience with us was nothing short of pleasant. Thank you again for your continued support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Excellent customer service, the covers are high-quality fabric, perfectly made and delivered in time as promised. I recommend!”

Comfort Works 5 star review on 24th May 2022

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Posted 2 years ago

Hey there, Ana! We can't thank you enough for all your kind words. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for all your support and have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Un servicio al cliente excelente por parte de Alejo Mulet. He tenido un apoyo y seguimiento constante a mis dudas. Estoy muy contenta con la funda del sofa. Gracias.”

Helpful Report

Posted 2 years ago

“I love the cover so much! Thank you !!!!! The reason we originally bought Ekebol sofa is that we are looking for a washable sofa covers because we have 2 cats and 2 children! IKEA original sofa covers had been washed so many times and completely destroyed. We desperately needed a new cover. The comfort works Ekebol sofa cover was a great purchase. It was a quick shipping, fits perfectly. The fabric is nice and the colour matches with our house:) Very impressed with the hand writing letter:) quite a hospitality!”

Comfort Works 5 star review on 23rd May 2022

Helpful Report

Posted 2 years ago

Hey there, Eei! We can't thank you enough for leaving us such a thoughtful review. We're so happy to hear that you're enjoying your Ekebol's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Buyer Beware! We have a 3-section Mitchell Gold sofa and chaise. Although the picture on the Comfort Works website clearly shows three sections, we received covers that fit over two sections (and face the wrong way!). They have a no-return/no exchange policy. Response from customer service was basically "tough luck". Don't buy from them! We gave "one-star" because you can't post without some level of star rating.”

Helpful Report

Posted 2 years ago

Hi Frank! Thanks for the feedback, we have a no-return/no exchange policy as it doesn't quite make sense to ship covers back to us as they can't be used for anyone else. At the end of the day, we just want to deliver our promise of a brand new sofa look for you. This means we'd most likely send a replacement to you without you even needing to return the covers. To reiterate the current issue, we saw that you've bought the left-arm chaise version instead of the right-arm chaise version you needed. This explains why the covers faced the wrong way. I see that you got these covers from our Etsy store, where we did state (on the item images) that there would be 2 covers for the frame (and not 3 sections like you mentioned). It's a real bummer when this happens, but this is certainly not a manufacturing issue at our end. When we last spoke with you (on Etsy) we did offer you the alternative way to get the correct set of covers, so here's hoping you'll take us up on it and reconsider getting your sofa refurbished. -Melvyn from Comfort Works-

Posted 2 years ago

“I purchased an Ikea sofa and was not happy with the quality of their slipcovers. I found Comfort Works and took a chance. I love my new slipcover! Honestly makes me ikea sofa look like a much more expensive one!”

Helpful Report

Posted 2 years ago

Hey there, Anna! Thank you so much for all your kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Just put in my new slip covers on my Pottery Barn Comfort roll arm sectional. They are beautiful and better than the originals from PB. Great quality, easy to put on, beautifully made, and affordable. I was always fighting with my PB covers to get them on, not these. Highly recommend and will buy again. See before and afters. So happy!”

Comfort Works 5 star review on 19th May 2022

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Posted 2 years ago

Hey there, Lisa! We can't thank you enough for leaving us such a thoughtful review - your PB Comfort looks fantastic. We're thrilled to hear that your experience with us was a great one. Thank you again for all your wonderful support and have an amazing day ahead :) P.S. Please send our love to your adorable pup! - Mira from Comfort Works

Posted 2 years ago

“Update to last review, comfort works reached out and are solving the issue by suggesting a different fabric replacement. Appreciate the effort and the quick response.”

Helpful Report

Posted 2 years ago

Hey there, Isaac! We're so happy to have come to a resolution together. Thank you so much for your understanding and patience in resolving this matter :) - Mira from Comfort Works

Posted 2 years ago

“I purchased the performance velvet Amber fabric because I have a miniature pinscher that sleeps on the couch. It started pilling immediately I wore them an email and was told it was from my dog even though it’s specifically recommended for pets. Initially offered spare covers to try to minimize wear and tear now no response.”

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Posted 2 years ago

“Je suis ravie de ma housse ! merci comfort works, entreprise au top. J'ai un canapé neuf, pas d'achat d'un nouveau canapé, une petite contibution écologique de ma part et ce grâce à une entreprise comme la votre.”

Comfort Works 5 star review on 16th May 2022

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Posted 2 years ago

Bonjour Dubois, et merci beaucoup pour votre avis - nous sommes ravis d'avoir pu vous aider à rénover votre canapé! Merci pour votre soutien et votre confiance :) - Mira de Comfort Works

Posted 2 years ago

“Such a horrible experience. The cover doesn't come close to fitting. It is sloppy and way too big, doesn't fit most of the measurements of our IKEA sofa. We are on month #2 of trying to get a refund. They have requested that we take dozens of photos and meausurements in our to "show" them how it doesn't fit. Each time we send in a new set of photos, they request another set. We are still waiting for a refund or a replacement. So very disappointing becuase I had such high hopes.”

Helpful Report

Posted 2 years ago

Hi Joanna, thank you for your feedback, and for taking the time to write us a review. Rest assured that it is never our intent to doubt or make customers feel like their concerns are invalid. To clarify, the photographs help us get a clear idea and understanding of the issue at hand. We believe that our customer experience agent is already in the midst of looking into this to resolve the issue. We will continue to communicate via email to address the issue until we come to a resolution. Thank you.

Posted 2 years ago

“Excellent!”

Comfort Works 5 star review on 14th May 2022

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Posted 2 years ago

Hey there, Rollet! Thank you so much for all your support and have an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,673 reviews