Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We searched high and low for sofa covers for our IKEA sofa (cat damaged!) and had no luck, even at IKEA. Feel so lucky to have come across Comfort Works. They were amazing - great service, delivery of product and 100 % happy with what was sent to us. It is a perfect fit and really brightened up the sofa! Thanks again!”

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Posted 6 years ago

Hi Sheela Glad to hear you're happy with our products and service :) Thanks so much for sharing your review with us too!

Posted 6 years ago

“We are very satisfied with the sofa cover to the Ikeasofa Kramfors. It fits very well and looks beautiful. The contact and service to Comfort Works was very good and fast.”

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Posted 6 years ago

“Ich habe 2 Sitzbezüge für IKEA KIVIK Sessel bestellt. Auftragsabwicklung und Qualität waren bestens. Vielen Dank!”

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Posted 6 years ago

“Professionnel, aimable, compréhensif, service après-vente au top!!!!! Je recommande vivement!!!!”

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Posted 6 years ago

Merci beaucoup, Patricia!

Posted 6 years ago

“Professionnel, service excellent, aimable. Leur but est votre satisfaction. Je recommande vivement!!!!”

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Posted 6 years ago

“Mit den Bezügen (Ikea Stockholm) sind wir sehr zufrieden, sind leichter beziehbar als die Originale. Schöne Farben. Hoffentlich halten sie auch, da der Stoff schon dünner ist als der von Ikea. Die Lieferzeit ist schon länglich, aber das wird vor der Bestellung so auch bekanntgegeben.”

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Posted 6 years ago

“100% satisfied with my new slipcover for my Pottery Barn sectional and their customer service is outstanding!”

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Posted 6 years ago

Hi Jacqueline, Thanks so much for the kind words and the rating :)

Posted 6 years ago

“The product arrived at the estimated delivery date and was packaged very well. The covers were really easy to put on and look fantastic! I would recommend getting samples so you can get a better sense of the texture/colors. Very satisfied with the order!”

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Posted 6 years ago

Thanks for your feedback, Kevin!

Posted 6 years ago

“Good quality products and very good service.”

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Posted 6 years ago

“Just to tell say how delighted we are with the covers we ordered from you, They look really nice, looks like a new sofa and chair. Just a little hitch with getting them delivered has we live in the Canary Islands, but got them eventually, we would highly recommend this company.”

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Posted 6 years ago

Hey there! We're happy that your covers reached you safely in the end :) Thanks for the review!

Posted 6 years ago

“Amazing transformation of a tired sofa heading for the skip to a centrepiece in our lounge. Great quality and fit.”

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Posted 6 years ago

Happy to hear that, Chris! We appreciate the rating :)

Posted 6 years ago

“Very good customer service...I ordered for the wrong sofa model and was terrified I wouldn't be able to cancel in time. Contacted comfort works during the night (in France) via their online chatbot and was able to talk to someone and cancel and reorder. My sofa covers arrived very quickly in a lovely cloth sack tied with red ribbons!”

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Posted 6 years ago

Hi Deborah, Thanks so much for your feedback and glad to hear it all worked out. Let us know if you have any other questions!

Posted 6 years ago

“I ordered a custom a slipcover for my chair and I couldn't be happier with it. The customer service is excellent. Hema kept me informed of the progress and made sure all the measurements were correct and followed up with me after it was shipped. Quality is great and the slipcover fit perfectly. I had my doubts ordering a slipcover online, but my experience was great! I can't say enough good things about this company!”

Comfort Works 5 star review on 23rd October 2018

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Posted 6 years ago

Hi Laura, We're happy to hear you had a great experience ordering with us and will be sure to relay your feedback to Hema! Thanks for leaving a review and have a great weekend.

Posted 6 years ago

“I love the fact that they make exactly the thing you need from just the arm covers up to recovering your whole suite. The range of fabrics is excellent and ordering was so straightforward. I also thought the price was exceptional. Cannot recommend highly enough! Thank you!”

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Posted 6 years ago

“Wir haben uns einen Sofabezug für das Ikea Sofa Söderhamn bestellt. Der Bezug passt perfekt und sieht super aus. Ein ganz großes Lob geht an den Kundenservice, ich habe immer schnell eine Antwort bekommen und mir wurden alle Fragen beantwortet. So eine gute Kommunikation hatte ich bisher noch nie mit einem Kundenservice! Selbst die Zollkosten wurden erstattet. Ich hoffe, dass der Bezug jetzt auch eine Weile hält und die Qualität anhält.”

Comfort Works 5 star review on 20th October 2018

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Posted 6 years ago

“Efficient service, competitive price ( better than uk prices)! Product choice excellent and covers were exact match- they fit and have given a new lease of life to our old sofa! Still having an 8 year old and 6 year old we didn’t want to splash out lots on a new sofa- this was the perfect solution! Many thanks!”

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Posted 6 years ago

“My new Farlov cover is gorgeous! Perfect fit; beautiful craftsmanship. Much more sophisticated than the original Ikea version. Thank you Comfort Works!”

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Posted 6 years ago

“Fast and easy delivery. Friendly and helpful customer service. Always my pleasure.”

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Posted 6 years ago

Thanks Svenja!

Posted 6 years ago

“The covers are fab ... the fit fantastic the colour gorgeous ... from start to finish a great company to deal with ... would defiantly use them again and recommend them .... thank you Angie Battye”

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Posted 6 years ago

“Really pleased with the service and product from Comfort Works, especially in their accommodating an urgent delivery window for us. The new covers for our IKEA couch fit perfectly and great quality. Highly recommend this business.”

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Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews