Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“So incredibly happy with this purchase! We ordered a performance blend cover for our Ikea Kivik sofa. Everything about the product is amazing- the quality, the fit, the appearance and the function of this performance blend fabric! Such an upgrade and worth every penny!”

Helpful Report

Posted 3 years ago

Hey there! Thank you so much for leaving us such a fantastic review. We're beyond thrilled to hear about your Kivik's new look! Thank you again for all your trust and support :) - Mira from Comfort Works

Posted 3 years ago

“Where do I start? Customer service is great, any questions you have they will respond very quickly. Ordering online was a breeze, as was finding the right Ikea couch and arm chairs I needed for new covers. The choices available (piping or no piping, pleats or no pleats) was easy to navigate, as were the colors and material. Shipping was a bit later than promised, but we're talking Covid and pandemic, so it was expected and wasn't going to interfere with life for the sake of a week or so, I mean, c'mon...not a problem at all. But the MOST important thing in my mind is: what was the finished product like, what was the quality like? And OMG, I was literally stunned by the quality!!! First of all, it came extremely well packaged and inside the shipping box, very neatly packed in a clean, white, cloth type bag with red ribbon were my covers, along with a note personally addressed to me - a very nice touch!! I could not wait to strip the old covers off and can't express the pure joy I had putting on the new covers! They are VERY VERY well made! They were EXACTLY what I ordered! They were softer than I expected, which was a nice surprise and the workmanship on the covers was FLAWLESS!!! And the fit was great!! Wow, they are just perfect :) Not only do they look fantastic on my Ikea Ektorp sofa and armchairs, they were easier to put on the the ones that came with the furniture and to be honest, in my opinion, MUCH better quality!!! Thank you so much Comfort Works!! I really want to order covers for my Ikea dining chairs to match the couch and armchair covers (next purchase for sure) and I plan on ordering a red cover for my couch in time for Christmas!! I am in love with your shop - keep up the great work!! I will definitely be back, you have earned yourself a repeat customer and I will be singing your praises to everyone I know :) I'm including a few photos, I know the covers are a bit wrinkled, but I took the pictures as soon as I got them on...the wrinkles will settle down in a few days, so I'm not worried!!”

Comfort Works 5 star review on 12th June 2021

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Posted 3 years ago

Hey there, Tina! We can't thank you enough for leaving us such an amazing review, your space looks absolutely breathtaking. Our team will be thrilled to hear! From the bottom of our hearts, thank you again for trusting us, and for your continued love and support :) - Mira from Comfort Works

Posted 3 years ago

“Great customer service. I waited several weeks but did t hear back. Somehow my order got lost but when I contacted them, they responded and worked to amend the situation immediately. The order was made, shipped and arrived quickly thereafter. Product feels high quality and well made. Happy with the order!”

Helpful Report

Posted 3 years ago

Hey there! Thank you so much for leaving us a review. The team will be thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for choosing us, and for all your trust and support :) - Mira from Comfort Works

Posted 3 years ago

“I love it!!!! I purchased a cover in classic velvet indigo for my PB Comfort Sofa. It was easier to put on than my old Pottery Barn covers, fits perfectly, and looks amazing. So soft and comfy that my kids are begging to spend the night on the couch!”

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Posted 3 years ago

Hey there! We're over the moon to receive such a glowing review. Thank you so much for your support, and we hope you enjoy your new slipcover for many happy times to come (send our love to the kiddos!) :) - Mira from Comfort Works

Posted 3 years ago

“We're very happy with the product and service. Delivered on schedule, and it took us less than an hour to remove old slip covers and install new ones for 2- and 3-seater sofas. They look great!! Thanks very much :)”

Helpful Report

Posted 3 years ago

Hey there, Angela! We'd like to say a big thank you for your continued trust and support, and we're happy to hear that your experience with us was nothing short of pleasant. We hope you enjoy your new slipcovers :) - Mira from Comfort Works

Posted 3 years ago

“The quality for this “handmade” product is no where near is good as IKEA. Unfortunately I won’t be able to use mine because I ordered the wrong size. They have a no refund/no exchange/ we don’t care how much you paid for this product “return policy.” I won’t ever buy from here again nor would I recommend it. That’s based off the amount of money this “small family” owned company charged for a sofa cover whose quality isn’t better than IKEA. They did tell me that it was a bummer that I ordered the wrong product and told me that I was stuck with something useless because they won’t eat the cost. They didn’t ask if O would have offered to at least pay for shipping to get it replaced. Nope. They did tell me that I could buy another one from them. I’ll buy a new couch before I give them anything other than this review.”

Helpful Report

Posted 3 years ago

Hey Sharhonda. Thank you for your feedback. Sorry to hear that you've got the covers for the wrong sofa model. Unfortunately, we don't accept returns as the slipcovers are made to order and it's extremely difficult to resell them to another customer. We had hoped that you would be willing to accept our generous solution to get the correct set of slipcovers, but since this was not acceptable to you, we do hope you'll be able to find an alternative way to solve your slipcovers woes. Thank you for giving us a try. -Comfort Works-

Posted 3 years ago

“Exactement ce que j'espérais Philippe”

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Posted 3 years ago

Bonjour Philippe et merci pour votre avis ! Nous sommes très heureux que vous soyez satisfait ! Merci pour votre soutien :)

Posted 3 years ago

“We are so very happy with our new slip cover on our chaise lounge we purchased several years ago from Ikea! First, we ordered samples, and then we picked our favorite fabric. The slip cover is absolutely beautiful and fit the chaise lounge perfectly! We love it!”

Helpful Report

Posted 3 years ago

Hey there, Beth! That's absolutely amazing to hear - we can't thank you enough for leaving us such a wonderful review. We hope you enjoy your new slipcover and many, many happy times to come :) - Mira from Comfort Works

Posted 3 years ago

“I moved last October with pretty much no furniture. My Sister-in-law gave me an Ikea chair but the slipcover wasn't in the best of shape so I found Comfort Works. It is an excellent company to deal with and my new slipcover is gorgeous! I will be buying a matching sofa from Ikea soon and will be ordering a slipcover for that. Can't say enough good things about this company!!”

Helpful Report

Posted 3 years ago

Hey there, thank you SO much for your kind review. We hope you have eased into your new home (congratulations!) and we are grateful for the trust as well as to be a part of your chair's rejuvenation :) We look forward to working with you again. Wishing you well always! - Naomi from Comfort Works

Posted 3 years ago

“I recently ordered slipcovers for my IKEA sofa and chairs and couldn't be happier with the result! The quality is amazing and I am thrilled with the way they look. I will recommend Comfort Works to everyone!”

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Posted 3 years ago

Wow Liz, thank you for the trust and for your awesome review! We are thrilled to be able to rejuvenate your sofa and chairs and even more so that you are happy with your new covers :) Wishing you well always. - Naomi from Comfort Works

Posted 3 years ago

“Smooth delivery and perfect fit. Thank you.”

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Posted 3 years ago

Hey there! Thank you so much for leaving us a review. We hope you enjoy your Strandmon's fresh, new look. Thank you again for trusting us with your slipcover, and for all the amazing support :) - Mira from Comfort Works

Posted 3 years ago

“Copridivano per Flottebo bellissimo, ottima stoffa e rifinito, colore perfetto. Ci ha messo un po' ad arrivare ma ne è valsa la pena.”

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Posted 3 years ago

“The new cover for my Ikea couch arrived within the estimated time, and it fit perfectly. It was a little wrinkled when I took it out of the packaging, so I put it in my dryer on the steam setting for a few minutes, and the wrinkles were gone. It took about 20 minutes to remove the old cover and put on the new cover. It was straightforward. I love that the new cover updated my old couch, and my old couch is not in a landfill. I will definitely buy from them again and recommend them to my friends!”

Helpful Report

Posted 3 years ago

Hey there, Marit! We'd like to say thank you for leaving us such a glowing review. Our ultimate goal is to re-cover and save 'old and tired' pieces from landfills all over the world, one sofa/sectional/chair at a time. Thank you again for your valuable input, and for all the wonderful support :) - Mira from Comfort Works

Posted 3 years ago

“Very pleased . I am in the UK. Good communication arrived exactly when they said they would . Good quality product that fits well. I do not hesitate to recommend them .”

Helpful Report

Posted 3 years ago

Hey there, Di! Thank you so much for all the trust and support, and we hope you enjoy your new sofa covers :) - Mira from Comfort Works

Posted 3 years ago

“Nso encanto la funda de tela que compramos para el Sofa, es de muy buena calidad y fácil de instalar, no nos llevo más de 15 minutos instalarlo. Muy contentos con el producto.”

Comfort Works 5 star review on 9th June 2021

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Posted 3 years ago

“I was nervous placing such a big order after seeing some of the reviews - but I am in LOVE with my “new” couch! We got the vegan leather covers for the Soderhamn. Sulaica Alvarez was so diligent, kind and responsive to all my question/worries (as a business owner myself - I’d pay her everything to keep her on board!).. In true IKEA fashion, it was a pain to disassemble and reassemble everything, but worth every penny(and swear word lol) - totally transformed this room & kept a couch out of the landfill! Also the import fee to Canada was only $30 (for 2 big packages). We’re 2 weeks in, and with a 90lb dog and 2 cats regularly jumping on and off -not one nail mark or scratch ... and even the toddler spills wipe up quickly and without a trace. Holds up to true living room chaos. So happy!”

Comfort Works 5 star review on 8th June 2021

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Posted 3 years ago

Hey there, Kyla! We can't thank you enough for taking the time to leave us such a glowing review. We'll be sure to pass the message on to Sulaica (She'll be stoked to hear!). Your space looks stunning, and please send our love to your pup and cats! Thank you again for trusting us, and for all the support :) - Mira from Comfort Works

Posted 3 years ago

“Could not be more thrilled with my slipcover from Comfort Works. It fits perfectly and looks amazing. Thank you. I will definitely be ordering more covers.”

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Posted 3 years ago

Hey there, Arlene! Massive thanks for all the kind words, and we are so happy to hear that you love your slipcovers as much as we did. Thank you again for your support, and we hope to hear from you soon :) - Mira from Comfort Works

Posted 3 years ago

“Worked with Melvyn Lau who was so accommodating and careful to send us the right product for our family. The slipcover is beautiful (Navy cotton) and goes perfectly with our color scheme. Thank you Comfort Works for a terrific, well made Ektorp sofa slipcover. I will gladly recommend your company to anyone!”

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Posted 3 years ago

Hey there, Jan! Thank you so much for leaving us such a glowing review. We'll pass the message on to Melvyn (he'll be thrilled to hear!). Thank you again for all your trust and support, and we hope you and your family enjoy the new slipcover :) - Mira from Comfort Works

Posted 3 years ago

“It looks great, perfect colour and fit!”

Comfort Works 5 star review on 6th June 2021

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Posted 3 years ago

Hey there, Hubers! We'd just like to say a massive thank you for your kind words. Your Stockholm looks absolutely stunning (send our love to your adorable kitty!). Thank you again for choosing Comfort Works, and for all your wonderful support :) - Mira from Comfort Works

Posted 3 years ago

“Schnelle Lieferung und gute Qualität! Ich werde Comfort Works weiter empfehlen!”

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Posted 3 years ago

Besten Dank! Das freut uns zu hören :)

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews