Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,673 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark was great to work with and made the process easy. Our slipcovers were for 4 seasons chairs which is not a standard for Comfort Works, but they still were able to make them and they fit perfectly! Thank you!!!”

Comfort Works 5 star review on 3rd June 2023

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Posted 1 year ago

Hi Michelle, thank you so much for leaving us such a great review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover :) - Mira from Comfort Works

Posted 1 year ago

“Order langwierig, aber es lohnt sich. Auch bei nicht regelhaft geformten Sitzmöbel passen die Bezüge wie angegossen. Uneingeschränkt empfehlenswert”

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Posted 1 year ago

Hallo und vielen Dank für deine Bewertung! Maßanfertigungen benötigen viel Liebe zum Detail, daher sind Nachfragen nicht ungewöhnlich. Wir freuen uns, dass du zufrieden mit den Bezügen bist! Alles Gute von Comfort Works

Posted 1 year ago

“La qualité est superbe ainsi que les dimensions . Malheureusement je me suis trompé avec la couleur mais le la garde quand même .”

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Posted 1 year ago

“Comfort Works and specifically Mark did a fantastic job making things right when my covers didn't quite fit at first. The claw-proof velvet is not only practical, but totally ties my room together in a way the original Ikea basic covers could never. The covers are also very high quality. I'm extremely happy with my choice and I'm looking forward to ordering more in future.”

Comfort Works 5 star review on 31st May 2023

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Posted 1 year ago

Hi Margaret, we're so happy to hear that we were able to sort this out for you. Thank you for trusting us with your slipcover and have a great day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“One word - GORGEOUS! I ordered a PB Buchanan Square Arm Grand Sofa Slipcover in Textured Weave fabric in Frost. It arrived a day early (undamaged) and FITS LIKE A GLOVE! I recently bought new living room furniture and the color/fabric of my existing sofa didn't go well with it. Rather than spend money on a new sofa, I decided to purchase a slipcover instead. It saved me $1,700! The cover was very easy to put on (no stretching required), the material is extremely high quality, and the color matched the swatch perfectly. I was concerned about taking measurements as I've never done this before. Sulaica and I exchanged a few emails to ensure that they were all accurate. SO FRIENDLY AND PATIENT! I absolutely couldn't be happier! THANK YOU SO MUCH FOR EXCEEDING MY EXPECTATIONS, COMFORT WORKS!!”

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Posted 1 year ago

Hey there, Suzette! We can't thank you enough for taking the time to leave us such a thoughtful review. We're thrilled to hear that you're enjoying your Buchanan's new look and feel. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“Second cover we have ordered- have one in performance weave which is ultra soft and the textured weave which feels great too. We needed special cuts on one to fit a unique configuration and they worked with us in the included price to send them to fit. I will say that one of the couch's seat cushions were too big on arrival. They did recommend washing them first and then of course they fit perfectly. Have ordered from another company before and their fabric degraded quickly over time. Comfort Works is muuuuch better. These covers really elevate an ikea couch”

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Posted 1 year ago

Hey there, Bryn! We can't thank you enough for leaving us such a glowing review. We're over the moon to hear that you're enjoying your covers. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 1 year ago

“Die Qualität und das Service waren sehr gut. Die Bestellung ist binnen 2 Wochen bei mir eingelangt. Liebevoll verpackt und ein ausgesprochen netter Brief war dabei. Der Überzug passt perfekt, so wie ich es mir vorgestellt habe.”

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Posted 1 year ago

“Absolutely perfect! Transformed my sofa. Thankyou x”

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Posted 1 year ago

Hi there, D! Thank you so much for leaving us such a wonderful review. We're thrilled to hear that you're enjoying your Kramfors' new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“That's good👍♥️”

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Posted 1 year ago

Hi Gondo! Thank you so much for your kind words. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“housses de tres bonne qualité et très bien ajustées ; très bon suivi de commande , emballage et expedition rapide parfaits. site à recommander.”

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Posted 1 year ago

“Livraison très rapide. Le produit est conforme à nos attentes. Parfait.”

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Posted 1 year ago

“Never received my samples!”

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Posted 1 year ago

Hi Whitney, thank you for bringing this to our attention. We've just checked in and it looks like your samples were delivered to you. Please drop us an email at info@comfort-works.com with a summary of your issue - we'd like to get this sorted for you as soon as possible. Hope to hear from you soon, The Comfort Works team

Posted 1 year ago

“Very fast processing, super nice service. They keep in touch and take care. the cover fits perfectly and the fabric ist very nice. we are completely happy and would order here again.”

Comfort Works 5 star review on 23rd May 2023

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Posted 1 year ago

Hey there, Hartmann! We can't thank you enough for leaving us such a stellar review. We're over the moon to hear that you're enjoying your chair's new look. Thank you again for all your trust and continued support :) - Mira from Comfort Works

Posted 1 year ago

“La funda queda perfecta, muy contenta con el resultado y la calidad de la tela.”

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Posted 1 year ago

“perfect work, perfect service”

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Posted 1 year ago

Hi Ruppel, thank you so much for sharing your thoughts. We're so happy to hear that you're enjoying your new covers :) - Mira from Comfort Works

Posted 1 year ago

“Received my new covers happy enough with them . A few of the seams not well finished they are puckered . Overall happy with service and the fit of them but expected a better finish for the price I paid”

Helpful Report

Posted 1 year ago

Hi Bernie, thank you for bringing this to our attention. Please feel free to drop us an email at info@comfort-works.com with some photos and we'll be able to help from there. - The Comfort Works team

Posted 1 year ago

“BEWARE!!! Received a cover in the fall of 2022 that was too large for the sofa. I spoke with customer service and told them that I didn't want to go through the additional stress of the custom measurement cover and I preferred to either return for a refund or exchange for a different color that would not exaggerate the bagginess as much as a darker color. Customer service department and I agreed that they would send a new cover in a different color rather than the hassle of a custom cover. Well time after time I still got asked for custom measurements. I provided them, then was asked for more, and more, and more. When it seemed like all of the measuring was complete, I never got a replacement cover. I keep getting told that my cover is being produced and I will be notified of shipping. Well, SEVEN MONTHS later I still have nothing to show for the $450 I spent other than an oversized cover that sits in my basement. This is so sad because even if by some miracle a cover does arrive someday, I will never be able to buy matching covers for my armchairs from this company. Trying to figure out if I can dispute this with my credit card company at this point. Would give zero stars if I could.”

Helpful Report

Posted 1 year ago

Hi Kimberly, I'm really sorry to hear that you've invested so much time and effort to work with us in getting the replacements of your sofa covers but they're still not quite done yet. Although the troubleshooting process does take some time, there's no denying that having it go past the 6-month mark when you're actively speaking with us is not the ideal way to go about it. I've already reached out to you separately to propose a different approach to getting this resolved; we're still looking at replacing them for free but without the hassle of more measurements needed from your end. Certainly hope you'll give me a chance to get this sorted for you. -Melvyn from Comfort Works-

Posted 1 year ago

“Beautiful material, feels awesome. Love the double zippers, fit, color, and feel. Better than the original covers we bought from IKEA”

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Posted 1 year ago

Hi Robert, thank you so much for leaving us a review. We're thrilled to hear that you're enjoying your IKEA's new look. Have an amazing day ahead! :) - Mira from Comfort Works

Posted 1 year ago

“I just received my new covers and they fit my couch perfectly. It's as if in seconds my couch was transformed. The quality is superb. I highly recommend Comfort Works. Don't hesitate. It is completely worth it.”

Comfort Works 5 star review on 17th May 2023

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Posted 1 year ago

Hey there, Kimberly! We can't thank you enough for taking the time to leave us such a thoughtful review - the Performance Weave Teal looks absolutely stunning on your sofa. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 1 year ago

“Beautiful fabric, solid quality, quick delivery. My armchair looks fantastic 🤩”

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Posted 1 year ago

Hi there, Mikovic! Thank you so much for the kind words. We're over the moon to hear that you're enjoying your new covers. Have a great day ahead! :) - Mira from Comfort Works

Posted 1 year ago

Comfort Works is rated 4.8 based on 4,673 reviews