Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,675 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,675 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delighted with covers- well made, fit well, lovely fabric, lovely colour”

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Posted 3 years ago

Thank you!

Posted 3 years ago

“I'm very happy with my white linen chair covers they are a great fit and quality. Quite glamorous. From ordering samples to the final product delivery Comfort Works kept me informed of what stage it was up to. I think the price is fair. I would have liked a larger sample as it was hard to feel the weight of the linen from the tiny square. I was nervous it would be too light/fine but it is lovely. Thank you”

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Posted 3 years ago

Thank you, Kim! We're glad it worked out for you in the end and thank you for the kind words :). - Samantha T. from CW.

Posted 3 years ago

“Couch looks a little wrinkled, but I think that may have more to do with the cushions than the slipcover. My only real issue was that it took forever to get the slipcover. Given we are in a pandemic and there was bad weather across America during the time of my shipment, that may be atypical.”

Comfort Works 5 star review on 24th February 2021

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Posted 3 years ago

Hi Nathan, the slipcovers look great in your space! Thank you for sharing and being so understanding and patient throughout these busier periods. - Samantha T. from CW.

Posted 3 years ago

“I have a whole new look to my living room. Bright and cosy too, without losing my favourite furniture. Thank you.”

Comfort Works 4 star review on 23rd February 2021

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Posted 3 years ago

Thank you for the photographs! The Performance Blend Gold slipcovers look great complemented by the decor in your space :). -Samantha T. from CW.

Posted 3 years ago

“The Products is very good. But the really important things is,,,,, I got problems with my first buy at this company... What happens ????? One EMAil .... and they help me ... i got a new product without big discussions or other difficulties!!! Best Service!!!!”

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Posted 3 years ago

Hello there! Thank you for the very kind words, we strive to assist customers from the start of their order all the way to the point they receive their purchase :). We appreciate your kind sentiment and look forward to serving you again. -Samantha T. from CW.

Posted 3 years ago

“The slip covers fit my love seat perfectly and are well made. I’m extremely happy with the quality and would definitely purchase more in the future.”

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Posted 3 years ago

Thank you! We look forward to serving you again and providing the same quality of service and products. - Samantha T. from CW.

Posted 3 years ago

“Easy to order on line, the product was exactly what I ordered. Quality matched the samples I received as well. Emails were gratefully received at each step of the way. I love my new slip covers so much, and they look so beautiful I don't want to sit on my 'new' couch!”

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Posted 3 years ago

Hi Sue-Anne! That is thrilling to hear and we're glad the entire process worked out easily for you :). Do let us know if you require further assistance. Thank you. - Samantha T from CW.

Posted 3 years ago

“Great service and lovely sofa cover also at a good price. The time frame was good also”

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Posted 3 years ago

Thank you for your awesome review! We're so glad to know that this was a good experience for you :) - Warm wishes, Naomi from Comfort Works

Posted 3 years ago

“These covers turned out tired old ikea sofa bed into a beautiful looking lounge. The fabric quality is amazing and the fit was absolutely perfect. Highly, highly recommended.”

Comfort Works 5 star review on 23rd February 2021

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Posted 3 years ago

Hey, Lisa! Your Ektorp sofa bed looks really comfy, we're so glad that you are happy with your new covers! Thank you for choosing to slipcover it :) Cheers, have a great one. - Warm wishes, Naomi from Comfort Works.

Posted 3 years ago

“I really like the cover. The fit is quite good, not exactly as the original but it works quite well. The only thing I think could be better is the way they designed the cushion covers, they put the zipper right in the middle of the cushion, so you cannot turn them over (which is useful when you have a stain only on one side). Other than that, I am very happy with the product”

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Posted 3 years ago

Hey Diana, thanks for your kind words! Oh dear, did something get on your covers? The zipper on the seat cushion covers are sewn onto the side that meets the back of your sofa - and these covers are reversible, so just flip the cushion horizontally and you should be able to use the other side just as well without the zipper showing :) Hope this helps! If you wish, you could send in some photos of your covers and our team will be more than happy to help figure something out. Cheers! - Warm wishes, Naomi from Comfort Works.

Posted 3 years ago

“This is my third order from Comfort Works over the past few years and I couldn't be happier. The quality of the product and the professionalism of the team is outstanding. I know from experience that the covers are easily cleaned and wear well. Love this vibrant green in my home office/studio.”

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Posted 3 years ago

Heya Jan! Your Ektorp chaise looks awesome in the Kino Willow covers - that spot sure looks cozy :) We can't thank you enough for your continued support. Have a great one! - Warm wishes, Naomi from Comfort Works.

Posted 3 years ago

“These have given my loungeroom a new life! They fit beautifully and are a great quality. I highly recommend comfort works. Thank you”

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Posted 3 years ago

Hey, thanks so much for the kind words! We're glad the covers work in your loungeroom :) Cheers x - Warm wishes, Naomi from Comfort Works.

Posted 3 years ago

“Fits perfectly and high quality !! Love it.”

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Posted 3 years ago

We're so glad you are happy with your covers! Enjoy, stay in and stay safe :) - Warm wishes, Naomi from Comfort Works.

Posted 3 years ago

“Great covers ! Nice and soft . Very pleased”

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Posted 3 years ago

Hey there, thanks so much for the review! We're glad you're happy with your new covers :) - Warm wishes, Naomi S. from Comfort Works.

Posted 3 years ago

“We ordered a IKEA chair cover and it is fabulous! We absolutely love it. Thank you for the wonderful workmanship and timely delivery. Will definitely order from you again.”

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Posted 3 years ago

Hi Deb! Thank you for the amazing feedback :). We definitely look forward to serving you again. - Samantha T. from CW.

Posted 3 years ago

“Definitively these covers are great, they are soft and have a great quality. The team made sure I got the perfect order. We have 2 cats and the claw proof fabric is really claw proof! They are easy to clean and look amazing”

Comfort Works 5 star review on 21st February 2021

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Posted 3 years ago

Thank you for the awesome feedback and photograph! The slipcovers look impeccable matched with the throw pillows! We'll be sure to share this with your agent, Ning. Thank you again. - Samantha T. from CW.

Posted 3 years ago

“Estamos encantados con las nuevas fundas de nuestro sofá. Es un producto de calidad y con buenos acabados. Si los llego a conocer antes, no hubiese comprado las fundas originales. Han llegado en el tiempo esperado y en perfecto estado. ¡Además, se han hecho cargo de los aranceles de aduanas! 100% recomendable. Servicio de 10.”

Comfort Works 5 star review on 20th February 2021

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Posted 3 years ago

“Very happy to buy this material. For it was the tools not the buttons that I looked for. I have done the job perfectly. My regrets are that the product are made in China, reason I will never use the buttons cause we now with years of experience that they never give a good job of what they made. Save job and keep your factory home not in China.”

Helpful Report

Posted 3 years ago

Hi Laurent! Thank you for your feedback! We're glad to hear that you have successfully tufted your furniture :). It can be a fun activity. We understand your concern about the products being made in China, however, as the company is a small business we ensure all products are quality controlled and that all fabrics used meet standard quality requirements. The founders of Comfort Works started off in Australia and operate according to Aussie trade requirements with a small team based in Shenzhen, China to facilitate sourcing of fabrics etc. There are now team members based across the globe working together to bring you quality service and products while keeping prices as reasonable as possible. You may also read up on the story of Comfort Works: https://comfort-works.com/en/content/About-Us-423/ hope this helps! - Samantha T. from CW.

Posted 3 years ago

“I purchased my slipcovers two years and was originally so happy with them- good fit, nice fabric, etc. I originally purchased them because they were easy to wash, but I hand washed them for the first time in cool water a few months ago and they immediately lost their color and dried with splotches all over them. I carefully followed the Comfort Works washing instructions but unfortunately I don't think the fabric was colorfast enough to withstand being washed. I'm really disappointed, as I spent a few hundred dollars on these slipcovers just two years ago, and now they are essentially ruined despite me carefully following the washing instructions. Even though they fall under the warranty (purchased less than 3 years ago, all washing instructions were followed carefully), when I emailed them about a possible replacement, they suggested I buy an entirely new set of slipcovers and only offered me discounts of 5%, then 10%, then 20%, then 50% off of the original purchase price. The warranty states that discoloration due to sunlight or chemical spray exposure is not covered, but it guarantees that it covers fabric issues caused by manufacturing and workmanship defects, which is clearly the case here, as washing & care instructions were followed carefully.”

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Posted 3 years ago

Hi Blair, Thank you for your feedback Blair, I have taken a look at your case and see that my colleagues have been addressing your correspondences diligently via e-mail. Unfortunately, we found out that an oxygen-based bleach (Oxiclean) was used when you washed the covers and we would not be able to cover any discoloration caused by these cleaning agents under our warranty. The Lino Brushed fabric slipcover you have is a cotton blended with undyed, unbleached linen fibers so it's not possible for the colour to run - but in spite of this, we still gave you a generous discount anyway, which we had hope would solve your slipcover woes. As of now, we're really bummed that you're not satisfied with this as you prefer a whole new set of replacement covers for free in a different fabric, which we unfortunately cannot do. Should this still be the case, we can only recommend that you find another alternative to get your sofa recovered. Thank you. Regards, Samantha T. from CW.

Posted 3 years ago

“Compramos unas fundas para un sofá que ya no vende Ikea y el resultado ha sido muy bueno. Las fundas encajan como un guante.”

Comfort Works 5 star review on 18th February 2021

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Posted 3 years ago

¡Muchísimas gracias por tus comentarios, Rafael! Nos alegra mucho saber que estás feliz con nuestro producto. El ajuste se ve perfecto en la foto, se ve super cómodo :) Esperamos servirte de nuevo en el futuro.

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,675 reviews