Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent covers, well packaged, answered my queries swiftly. Would definitely use again”

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Posted 6 years ago

“Excellent covers, feel soft, easy to fit. Didn't give five stars as they took longer to arrive than expected BUT I was told that they had rejected the first material as it was not up to standard so maybe as a positive they should have 5.”

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Posted 6 years ago

“Great communication and customer service. I am very pleased with our futon cover. Love the color and fabric and the fit is perfect. Would highly recommend!”

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Posted 6 years ago

“I loved the couch I had from ikea & was delighted to find that I could almost have a brand new couch with colour change thanks to comfort works...it’s a fantastic service & a very reasonably priced...very grateful”

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Posted 6 years ago

“I looked for years on the internet for a matching cover for the IKEA Ektorp chair that I inherited from the previous resident of the apartment I moved into, with the chair I got from West Elm. The fabric and color from Comfort Works was a very close match and I was very happy to have found something to rejuvenate a chair that was starting to get worn and torn around the edges. I was so happy, I even made a stop motion animation of the process. https://www.instagram.com/p/BipkYLLBhBh/?taken-by=kamitera”

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Posted 6 years ago

Hey Kazumi, That's pretty cool, and thank you for sharing this with us! We're happy to hear that you're happy with the results, and thanks so much for your feedback!

Posted 6 years ago

“I couldn't be more in love with my emerald green, velvet slipcover! The quality was far better than I expected. The additional piping really gave it a nice custom look. I'm actually waiting on my next set of samples now so I can have my second couch covered! Customer service is also very responsive and shipping was much quicker than expected.”

Comfort Works 5 star review on 15th May 2018

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Posted 6 years ago

Love your style, Kelly! We're glad to see that your old Ektorp has now been revitalized with a new set of covers :) Thanks so much for your feedback!

Posted 6 years ago

“So happy with my new covers. Went with a white slipcover and it brightened up the whole room! Less Expensive than buying them from Ikea, but fit exactly the same.”

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Posted 6 years ago

“Fairly easy to install... would have given it a 5 star if the fit is a tiny bit better.”

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Posted 6 years ago

“These covers made our Ikea Karlstad sofa look brand new! With two dogs and a new baby, we didn’t want to break the bank on a new sofa that would just get beat up. We opted to replace the covers with the heavy duty fabric and couldn’t be happier. The fit was perfect and the covers were extremely well made (nicer then our original ikea ones). We highly recommend comfort works!”

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Posted 6 years ago

“Our new covers look amazing! Well done!!”

Comfort Works 5 star review on 13th May 2018

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Posted 6 years ago

Thanks for sharing your feedback and photo, Federico !

Posted 6 years ago

“The slipcover fit perfectly.”

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Posted 6 years ago

“Customer Service Reps were very helpful when I erred in my original order and corrected my mistake. The package arrived in a timely manner and I love the color and workmanship. I hope there will be no issues when time comes to cold wash them. The only negative is that it proved very costly to send to a EU country with duties imposed...not the fault of the Company but something I did not anticipate to the extent that it did cost. Live and learn and now I can enjoy my new covers. Thank you again”

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Posted 6 years ago

“Beautiful sofa covers, excellent quality and very easy to put on. Made me very happy indeed! Thank you!”

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Posted 6 years ago

“I needed a cover for an old Ikea sofa. I noticed that CW provided it (a luck !!!). I discovered on its website there were 2 different size, depending on the countries (i'm in France). So i started to write to its team. The answer was precise and quick. I decided to order the cover despite the import process (from Australia to France), because i definitely felt confident. And they have not betrayed my trust ! They follow me all along the process, really concerned that every step goes well !!! and it went very well ! I received my cover and, at the end, they even refunded import taxes! A very good and customer-friendly company !!! Je possédais un ancien sofa Ikea que je voulais restaurer; la housse était vraiment usée. J'ai trouvé une société qui en proposait plein de déclinaisons, l'entreprise Confort Works en Australie. Je les ai contactés car, d'une part, j'ai découvert qu'il y avait selon les pays différentes tailles de housses, mais aussi sachant que l'achat s'effectuerait à l'étranger, pour me rassurer. J'ai reçu une réponse rapide, et précise, ce qui m'a mis en confiance. J'ai procédé à l'achat et sans que je n'ai à venir vers eux, l'équipe de CW me tenait informé régulièrement des étapes, et s'inquiétait vraiment que tout se passe bien. J'ai bien reçu mon colis en m'acquittant des taxes à l'importation qui m'ont été remboursés sur simple copie de l'avis de contre remboursement. Bref, vraiment ravi de cette entreprise, particulièrement soucieuse de ses clients !!!”

Comfort Works 5 star review on 11th May 2018

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Posted 6 years ago

Bonjour Julien! Thank you so much for your great feedback about ordering our products, and we're really happy your old Allerum sofabed has a new look :) Have a lovely day!

Posted 6 years ago

“Material and colour was true to the image. Fit was good and prompt delivery. Very satisfied.”

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Posted 6 years ago

“Great service, the covers look really good. Great fit, solid zips, excellent! Much cheaper than buying a new sofa.”

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Posted 6 years ago

“Confortable covers, easy process and great customer service”

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Posted 6 years ago

Awesome, thank you for the photo and review, Elena! That Ekeskog sofa looks great, and I love your living room :)

Posted 6 years ago

“Product was exactly as expected.”

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Posted 6 years ago

“Absolutely brilliant service from start to finish. Kept us updated on the order throughout the process and the sofa cover is brilliant. Just as described and fits perfectly. Highly recommended.”

Comfort Works 5 star review on 10th May 2018

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Posted 6 years ago

“I was so happy to find Comfort Works online as a solution to my discontinued IKEA chair! After ordering and receiving sample fabrics, I found a great solution to coordinate with my other living room furniture. The slipcover fits like a glove and is amazingly soft. Very pleased!!”

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Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews