Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,676 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer experience from beginning to end. Lots of personal contact. The sofa covers are gorgeous too!”

Helpful Report

Posted 6 years ago

“I wanted a new cover for my Ikea Kivik couch that was getting a bit grubby after a few years wear but everything on offer was not to my taste. i stumbled upon Comfort Works after some googling and thought i'd give them a go. i was really impressed with the colours on offer and the fabric options. I have a dog so i went with the "Heavy Duty" option. the communication from Comfort Works was great, every step of the production i received a friendly email updates with information about the process and helpful tutorials. when it my new cover arrived i was really impressed, the colour was vibrant and it was very easy to put on. after 5 minutes i had a completely transformed couch. im very happy with my experience and feel very comfortable recommending them”

Helpful Report

Posted 6 years ago

Hey Niamh Glad to hear your old couch has been completely transformed with our products :) Thanks for taking the time to leave a review, and let us know if you have any questions!

Posted 6 years ago

“It looks and feels really nice,thank you!”

Helpful Report

Posted 6 years ago

“My cover arrived on time, was well constructed and their communication with me was excellent. I highly recommend Comfort Works.”

Helpful Report

Posted 6 years ago

“The sewing was very good, and there was no unpleasant smell at all. Also, the letter sent from Comfort Works were impressive. Thank you for the great covers you've made, Comfort Works!”

Helpful Report

Posted 6 years ago

Thank you so much, Hyelin!!

Posted 6 years ago

“They were very helpful in providing me the measurements for the sofa cover so I could ensure it would work. The cover I received fits well, arrived on time and is of very high quality. They communicate extremely well providing updates of where your order is at and when it ships. The cover fits almost perfect and for the price (about half, or more, of Pottery Barn) it is worth it. I would order again. Order fabric swatches first so you can be sure of the color you are getting. I did and it was helpful.”

Helpful Report

Posted 6 years ago

“The slip cover looks great . I was afraid that it would be complicate to put it on my very large sectional sofa but it was in fact really easy. It also arrived in a bag that will be very useful when I will take it to clean. Customer service did get in touch to make sure that all was good which I really appreciate . I totally recommend. Update around 5 years later, the cover which gets washed very often still looks like new”

Helpful Report

Posted 6 years ago

Hey Catherine, Thank you so much for your feedback and rating! Let us know if you have any questions.

Posted 6 years ago

“Second cover I’ve purchased Excellent quality Does not shrink Holds up Would recommend”

Helpful Report

Posted 6 years ago

“everything was perfect. wonderful sofa cover, fit perfectly, fast service, very, very helpful staff. I'll buy two more covers right away thank you”

Helpful Report

Posted 6 years ago

“I just got a new cover for an ikea couch and armchair. It's amazing but the fit is better than the original covers. I love them!!! This company was so easy to deal with and the covers are superb. I will definitely be ordering again in the future. Julie”

Helpful Report

Posted 6 years ago

“Perfect fit!”

Helpful Report

Posted 6 years ago

“Fast service. QUALITY fabric. Fits beautifully!”

Helpful Report

Posted 6 years ago

“My seat cover fits perfectly.”

Helpful Report

Posted 6 years ago

“Absolutely 💕 ❤️ 💕 the slip cover!! Perfect in every way. I love the fabric and it fits perfectly, I only wish you could make the pillow forms in white because when I went to change the slip covers, the interior pillow forms fell apart for the seat backs. IKEA had made them out of a paper type fabric and even though my sofas not old, the paper fabric pillow covers fell apart. We had to stuff your beautiful slip cover, seat back pillows, with the raw stuffing that fell out of the pillows. If you can make those out of a white lining fabric please let me know. You did a wonderful job. I thank you and will tell people I know about your company.”

Helpful Report

Posted 6 years ago

Hey Jennifer, Thank you so much for the love and kind words! We really appreciate your feedback and review too. We'll definitely be in touch if we do start making lining covers in the future :) Hope your sofa continues to look good in the years to come.

Posted 6 years ago

“Excellent customer service!”

Helpful Report

Posted 6 years ago

“The Comfort Works website was easy to navigate, the email updates were timely, and the availability of fabric samples with very detailed descriptions was a huge factor in my decision to place an order. The quality of the items I ordered (arm caps for a Pottery Barn sofa and armchair) was even better than I hoped it would be. They are so practical and are great enhancements to furniture I love. I would definitely order from them again. Thank you Comfort Works!”

Helpful Report

Posted 6 years ago

Hi Marian, We really appreciate your feedback and thanks for taking the time to share this publicly :) hope you and your family are enjoying the newly refreshed couches!

Posted 6 years ago

“It was easy to order. They responded quickly and professionally to a change in delivery address. They kept me abreast of each step in the order and it was delivered without any issues. And best of all, the quality of the product exceeded my expectations and is great! Thank you!”

Helpful Report

Posted 6 years ago

“The slipcovers are beautifully made and the fabric is even nicer than I anticipated.”

Helpful Report

Posted 6 years ago

“Perfect fit! Wonderful service... I could ask for a better experience.”

Helpful Report

Posted 6 years ago

“As expected. Easily installed. Delivered sooner than stated.”

Helpful Report

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,676 reviews