Company Check Reviews

Name: Company Check
Address: Caspian Point OnePierhead StreetCardiff, Cardiff
Rating: 3.77

3.8 Rating 316 Reviews

69 %

of reviewers recommend Company Check

Company Reviews

Questions

Metrics

3.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

contactus@companycheck.co.uk

Location:

Caspian Point OnePierhead StreetCardiff
Cardiff
CF10 4DQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor support, help desk not manned, poor response no contact details. very dissatisfied unhappy and frustrated.”

Helpful Report

Posted 9 years ago

Very sorry to hear you're disatisfied with our customer support. Our help desk is manned 9 til 5pm daily, responding to 99% of customer related queries handled within 3 hours and non customer queries within 3 working days. Our freephone number is available for all subscribers by logging in. Our support team have advised that per your request your order was refunded in full this morning, under our 7 day money back guarantee.

Posted 9 years ago

“Execellent service”

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Posted 9 years ago

“Quite Good value for reports”

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Posted 9 years ago

“OK”

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Posted 9 years ago

“I found what I needed and since I only looked for a company I may subscribe in the future.”

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Posted 9 years ago

“All the information is obsolete, out of date, not enough information. In a nutshell "waste of time" Julia Perkins”

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Posted 9 years ago

Hi Julia, all of the information on Company Check is sourced from official public records such as Companies House and updated every 24 hours. If you've found information that is out of date this will be the case at the source, though we are always happy to investigate if you believe there is an error. Our support team have been in touch and would love to hear form you.

Posted 9 years ago

“Yes. The service is good. Just expensive for me wanting to do a quick background check. Hence why I didn't stay on. But thank you for giving me the option of the free trial. I will definitely recommend this site to anyone else wanting to do the same as me. 1 minor area for improvement. Perhaps explaining what all of the different factors mean or could mean. I know what to look for. But someone of lay terms may struggle understanding what the terms could or couldn't mean. Thank you”

Helpful Report

Posted 9 years ago

Thanks for your sharing your feedback Ben. We aim to offer different price plans to suit all wallets, however if you don't find a plan to suit you, we're happy to look at tailoring something for your needs. If you have a few minutes, we'd also love to hear more about your suggestion to add extra advice to the credit reports - you can get in touch with our team here: http://help.companycheck.co.uk/hc/en-us/requests/new

Posted 9 years ago

“Wrong search outcome after searching for a specific company (Company reg. number) Also lack of/poor explanation for the payment history information. Under limit rating history there was no order neither chronological or level wise. I can´t see the apparent reason for that. Bug seems to be fixed later. Many company documents are 0.99£ that is nice - they are 1 £ at companies house. Other than this site is fairly easy to navigate.”

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Posted 9 years ago

“Brilliant services”

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Posted 9 years ago

Many thanks!

Posted 9 years ago

“Company Check is my favourite and now the only source of information to check any business.”

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Posted 9 years ago

That's great to hear - many thanks for your support!

Posted 9 years ago

“Having just stated to use the service I am impressed and will probably sign up for Annual Pro. I have one query/observation; when I print a report the various graphs or bar charts within the report are not filled in - whilst the grid lines show up the data does not - effectively they are blank. Tried it on both a colour and laser printer - both the same. Don't think its a printer problem; any guidance please? Thanks Iain”

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Posted 9 years ago

Hi Ian, we're midway through a site re-launch and would love to welcome you on board to try it! I have asked our support team to contact you to investigate the print issues and get a free trial set up for you.

Posted 9 years ago

“no can not log on can not get in touch did stop this account but you have gone on to set it up not very happy will keep trying to contact you”

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Posted 9 years ago

Hi Dave, sorry you had trouble logging in. We would obviously like to address these issues immediately for you. Our VIP team will be in touch right away.

Posted 9 years ago

“CompanyCheck provides a valuable service. It sorely needs an App version !”

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Posted 9 years ago

Thanks for taking the time to write a review Terry. You'll be pleased to hear that the long awaited launch of our new mobile responsive website is coming in just 8 weeks! The beta version is live and we'll be inviting customers to try it out very soon...

Posted 9 years ago

“Good service”

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Posted 9 years ago

Many thanks! If you ever find that we're missing a feature you need, we'd love to hear about it - just drop a line to feedback@companycheck.co.uk

Posted 9 years ago

“GREAT FACILITY TO HAVE TO HAND. QUICK AND EASY TO USE.”

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Posted 9 years ago

Thanks David! Always nice to hear from a happy customer :)

Posted 9 years ago

“I am still waiting for 2 reports that I paid for and I also sent follow up email and got no response. No so happy so would appreciate if you could follow up on the delivery of the reports i have paid for. Thank you.”

Helpful Report

Posted 9 years ago

We were sorry to hear that you did not receive your reports. Our support team have tried but have been unable to reach you to investigate. Do get back to us when you're free - we're ready and waiting to locate your order and/or refund you if preferred. Thanks!

Posted 9 years ago

“Did receive some of the information I was looking for, unfortunately the company that I searched on had financial statements that were too old and there was very little available data for this reason. Would like to see data from other sources if this is the case. Having claimed my own company I would like to see free access to my own companies credit report as a result.”

Helpful Report

Posted 9 years ago

Unfortunately some companies do file late which is why you see that status. We'd love to hear your suggestions as to other data we could pull in to Company Check. We're always looking at ways to enhance the official data we receive from the registries. If you've claimed your own company - you do get your report free! Email support@companycheck.co.uk and our team will happily investigate.

Posted 9 years ago

“fantastic”

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Posted 9 years ago

“You service is in need of an iOS app to view dashboards on the go more easily. This is the only reason I have not given very good”

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Posted 9 years ago

We 100% agree! Our developers are currently in the middle of an entire site rebuild to make Company Check work beautifully on mobile devices. The new site is due to be launched late summer and you can keep up to date with news by following blog.companycheck.co.uk. Thanks for the feedback!

Posted 9 years ago

“I used to be with another credit check company so I am looking to subscribe. I have subscribed for the free trial. I have verified my subscription but I can't log in to the site. I have checked my email address and I have even asked for a new password which has come to my email address and I still can't access the site. I am struggling how to contact and I find the site very difficult when you have a simple problem on how to access the site when it wont' accept your log in details”

Helpful Report

Posted 9 years ago

Sorry to hear you've had trouble logging in Jean! Our support team have just emailed you a new password. Feel free to call us on 0800 0337 382 if you're still having trouble :)

Posted 9 years ago

Company Check is rated 3.8 based on 316 reviews