Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

Questions

Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Complete Cover Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with one agent, Leslie Sowah, who went the 'extra mile'. He was very friendly and helpful by returning calls concerning queries and eventually sorting out the final premium.”

Helpful Report

Posted 7 years ago

“I'm Very happy Thank you *complete* you have done great work”

Helpful Report

Posted 7 years ago

“Ripped off me”

Helpful Report

Posted 7 years ago

“I was a bit disappointed when my renewal notes came through as it said hassle free renewal as you are staying with the same company you will not be required to send any documents which I thought would save me a lot of time but as soon as I paid had an email saying about documents needing to be sent otherwise it will cancel policy so was not really hassle free”

Helpful Report

Posted 7 years ago

“Pretty good resolved my issue, but still have not received any response on my email after sending documentations! Thanks”

Helpful Report

Posted 7 years ago

“The guy i spoke to said that I'll receive email confirming everything, but it never came.”

Helpful Report

Posted 7 years ago

“Yeah he made me happy he is very good man he is great man he is very great for customers thanks for kit goldthorp.”

Helpful Report

Posted 8 years ago

“Good deal”

Helpful Report

Posted 8 years ago

“They just sorted it out for me just in time for my renewal they were fast friendly and helpful”

Helpful Report

Posted 8 years ago

“Adequate communication throughout”

Helpful Report

Posted 8 years ago

“Your company ( and previously A&A) have made insuring my car easy for me. Although I could scour the internet for the best deal each year I doubt that the result would be much different and it saves me the trouble so I am content with that. Your staff have always been polite and helpful. Keep up the good work.”

Helpful Report

Posted 8 years ago

“Staffs very helpful”

Helpful Report

Posted 8 years ago

“Thanks for taking care ov my insurance from my broker this year and continuing my policy with you this with no difficulty r hassle”

Helpful Report

Posted 8 years ago

“Got so confused on why my renewal was more than my 1st years insurance with you guys so I tried a new quote n it was complete cover what was cheaper out of them all. Long storey short they changed name of the insurance company from March 2016 n I didn't no haha”

Helpful Report

Posted 8 years ago

“Great customer service team”

Helpful Report

Posted 8 years ago

“I have been with you long time been brilliant”

Helpful Report

Posted 8 years ago

“The man on the phone was very helpful. He got my quote cheaper for me. What pleased me a lot was he sed he will call me back within 10 mins and he took 12.”

Helpful Report

Posted 8 years ago

“I never had any problem staff very helpful to their best and treat customer with respect .I am always informed of any changes.”

Helpful Report

Posted 8 years ago

“By givin me good customer service and making me understand the policy ..”

Helpful Report

Posted 8 years ago

“I had to keep repeating myself on the phone twice before I got through to an adviser who could actually help me. I asked to change my address and renew my insurance which ended up being 100 pounds more expensive per month even though I had moved one street down. The advisor told me at the start that it was good I was renewing early because my insurance would be cheaper but actually the call ended with me having no choice but to go for a price 60 pounds more than my current insurance.”

Helpful Report

Posted 8 years ago

Hello Muhsina. Thank you for your feedback it's important to us. I have asked our complaints team to investigate your comments. They have advised the change of address did have a refection on your policy, also due the full premium being taken over the monthly payments it can appear higher as no deposit is paid. Our complaints team have tried to contact you direct. Regards Complete Cover Group.

Posted 8 years ago

Complete Cover Group is rated 4.3 based on 605 reviews