Hi Cameron,
We're sorry to hear you feel this way and have chosen to leave a negative review. We'd like to explain why there was such a lengthy delay with regards to you receiving your order.
When purchasing the product "I will send the results for my gender reveal - read description" we recomend customers read the product description. Directly below the Buy Now & Add to Cart buttons for this product customers are advised in large bold letters to follow the link and purchase the correct item if they know the exact colour they require. Alternatively If a Customer chooses to purchase this product we require the customer, or friend send an email with the order number and colour (gender) required as outlined in the product description.
While your original order was placed on January 25th at 9:47pm, We received your Facebook messeage on January 31st at 4:54pm enquiring on your order status, our staff replied at 11:04am on Feb 1st stating we had not yet received an email with the colour/gender required. Your gender confirmtion was received at 2:31pm that day and the order despatched via MailPlus Express on Feb 3rd. As it was sent to an extremely remote location 112km from Rockhampton it arrived on Feb 9th.
When ordering a product or service we strongly recomend purchasing the correct product for your needs in addition to reading the acompanied product description. This will provide you with any instructions or requirements for the products or service.
Hi Daniel,
It's extremely upsetting to hear this, can you please send us an email or Facebook message with your order number and we'll ensure we find a resolution for this.
Posted 2 years ago
Hi Daniel,
It's extremely upsetting to hear this, can you please send us an email or Facebook message with your order number and we'll ensure we find a resolution for this.
“I got my friend to order my gender cannon and do all the online stuff just to receive the order and have the gender written on the package!! Absolutely furious!! Completely wrecked my gender reveal as we didn’t know ourselves!!
For a company specialising in this product, I would love an explanation as to how this happen??”
Hi Sarah,
We'd like to look into this further for you as this is not something that happens with our concealed range. Can you please reach out to us with your order details as we do not have anything listed under your name or email address?
“A great business for all those activities and events that need a little pop and colour. Service was exceptional and very fast delivery given how close it was to Christmas. My go-to confetti company for all future events.”
“Not happy at all, website says orders placed before 6am are sent with the courier at 8am that day. I ordered at midday on the Wednesday with delivery only to Newcastle from Sydney and it wasn’t dispatched until late afternoon on the Thursday so didn’t arrive in time.
Phone calls were not answered and emails not responded to. Very poor service.
Can’t review the quality of the item as I have no use for it now, a waste of $60”
Hi Teagan,
We're sorry to hear that you're not happy with our service.
As per our delivery page, we strongly recommend customers allow additional time due to the current lockdown as all couriers are experiencing heavy delays due to the increased workload. We also recommend speaking to us directly if you're hoping for a best-case scenario.
Unfortunately, it looks like you've missed these two warnings in addition to our website stating that it will take 1-3 business days to arrive with you as a best-case scenario. As your order was placed on October 27th and arrived with you on November 1st, this is exactly as per our delivery page's guidelines.
We'd also like to address the despatch time. Interstate & intercity trucks do not leave the courier depot until after 5 pm. For this reason, we aim to have all local Sydney metro deliveries despatched first, followed by interstate deliveries. Regardless of the pickup time for interstate/city consignments, they won't leave Sydney until after 5 pm.
An email regarding the despatch of your order was received at 9:50 am the day after your order, as it was not read until after your order was despatched and the tracking details sent to you, there was no need for a reply. We apologies if this required a separate response.
We do have options for both expedited and express delivery options. Unfortunately, neither of these were selected.
We're not entirely sure why you've chosen to leave us a 1-star review when we've delivered your order in the exact timeframe advertised. If there is an alternate reason other than what you've outlined in the review we'd love to make things right by you.
