“I have been purchasing the confetti cannons from you for over 2 year through the wedding season and i normally order 8 in one go, i tend to find that each batch at least one does work. Timing to get the right photo is important to me. Also is consistency.”
Hi Mauro,
This is extremely upsetting to hear and even worse that this is the first time we've heard about it. We'll have a staff member reach out to you directly with regards to this.
“Hi, I am glad that you have provided the opportunity to provide feedback. The purchased item did not arrive till Friday 18th February 2022, the package went from Sydney to Mexico to Melbourne and then to Albury, we are now discussing returning the product for a full refund or selling online, we are unaware of the quality of the products as try stated will not be using them, this is unfortunate as your website seems to have quality products with a high satisfaction however I do recommend that you change courier as even Australia post would have been more timely”
Hi Kiley,
As per our delivery page delays on behalf of the courier may occur, this can be caused by several reasons including covid restrictions in certain states & at borders. Regrettably, it appears that you have experienced a delay in receiving your order.
The order was despatched on Feb 8th where it was sent from Sydney to your local Couriers Please depot in Albury - the online tracking shows that it was then on board for delivery on the 14th however a successful delivery did not occur until the 18th - 9 business days for delivery.
When timing is critical we strongly recommend opting for your express delivery option. For courier reviews, we recommend reviewing the courier directly.
