One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 369,224 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 369,224 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 17th February 2025

Jacqueline Sievewright

124

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both Paige (PB1) and Justin have resolved queries quick and effectively.”

Helpful Report

Posted 15 minutes ago

“IS1 was very helpful and friendly on Live Chat. Following receipt of my renewal letter, I had found a cheaper quote elsewhere. Isabelle came back with an even better quote, so I'm a happy customer :)”

Helpful Report

Posted 1 hour ago

“courtney cw2 absolitely excellent and patient”

Helpful Report

Posted 1 hour ago

“Spoke with Courtney today Via live chat, Very pleasant thankyou”

Helpful Report

Posted 2 hours ago

“Got what I needed and the agent was helpful, but would still prefer a method of calling. If not, better options at the beginning of the chat as I had to me moved around to the right department.”

Helpful Report

Posted 2 hours ago

“Dt9 was very helpful and did a great job”

Helpful Report

Posted 2 hours ago

“Contacted live chat to discuss renewal quote as I had been comparing with other providers. Rebecca B dealt with my query. Response was immediate and Rebecca was able to beat other quotes I had and answer all my questions. My card details had changed meaning automatic renewal wouldn't have worked, and Rebecca linked the chat to a payment screen so I could pay there and then. All round excellent service”

Helpful Report

Posted 2 hours ago

“In out 'chat' I said not to insure my car as it was talking too long to agree terms and because of timings I had to go elsewhere. Can you confirm that this has actioned.”

Helpful Report

Posted 2 hours ago

“My first live chat from Alina R was very poor. She closed it down before I could reply saying it was 5 minutes in fact I was typing which she would have been able to see in her screen as I can see when the agent is replying. In fact it was 2 minutes since her l last reply and I was typing a reply back to her. This meant I had to start all over again and explain again as she closed the chat prematurely and not after 5 minutes and a problem needed solving. Even though from my query she could see I had paid for changes and it hadn’t happened so I was driving (to hospital appointments as I have cancer) uninsured in my new car. She didn’t know that at that time but that shouldn’t change how my query was dealt with. It is just stress I don’t need at the moment. Luckily I checked my portal today or I would have continued for drive unaware I wasn’t insured as I received a text saying the changes were done. You had taken my money for this. Luckily eventually Jacob was able to sort this out for me properly. But in all this took 50 minutes in total as I had to start all over again with a new chat. Poor customer service in my opinion. All of this was highly frustrating and scary if anything had happened whilst uninsured and also illegal to drive whilst uninsured. I wouldn’t have contacted you in the first place if I hadn’t needed help. She also knew I didn’t own the old car anymore and didn’t need that insured as I had told her that already. So why close a conversation when she could see I was typing when she knew there was a problem to be sorted out! As I said luckily Jacob was able to resolve this for me and I am insured as I presumed I already was. You can check all of this from your copy of the chats just as I have.”

Helpful Report

Posted 2 hours ago

“TM7 helped me today and went out of their way to help me. I would definitely recommend One Call.”

Helpful Report

Posted 2 hours ago

“Answered my questions promptly and easy to deal with thank you tm7”

Helpful Report

Posted 2 hours ago

“RW2 was very helpful and very quick”

Helpful Report

Posted 2 hours ago

“New to this insurance company but I'm very impressed so far. The person on the end of the chat (Gabrielle G, I think) was very efficient, polite and professional. Highly recommend”

Helpful Report

Posted 3 hours ago

“CW2 was very helpful and quick to respond and resolve my issue”

Helpful Report

Posted 3 hours ago

“RW2 was helpful and efficient in answering my queries, very pleased with service.”

Helpful Report

Posted 3 hours ago

“Helpful with my enquiry”

Helpful Report

Posted 3 hours ago

“Once we got to the agent. All was handled quickly without fuss. Thanks to Adam.”

Helpful Report

Posted 4 hours ago

“Very helpful thank you”

Helpful Report

Posted 4 hours ago

“Quick and easy renewal with DJ2”

Helpful Report

Posted 4 hours ago

“Paige (PB1) was very helpful and patient with out enquiry. She was very efficient and sorted our issue quickly. Thank you.”

Helpful Report

Posted 4 hours ago

One Call Insurance is rated 4.6 based on 369,224 reviews