One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,152 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I have a query I would like to be able to speak to a human. I couldn't find a telephone number to contact you. I sometimes feel you need to be a computer expert.”

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Posted 4 months ago

“I am 78 years old and find that doing everything on the computer very demanding. I just want to be able to speak to an agent on the phone get immediate answers . The written word can be misinterpreted and sometimes unclear . It takes time trying to make sure you really understand what is being said can be confusing. Speaking on the phone is clearer easier to ask questions immediately you don’t understand. Give the option of the two.”

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Posted 4 months ago

“Initially very good, but when I wanted to change my vehicle the process became very laborious. Trying to contact you through the portal and was given a sales team phone number that would not connect (01302 565521). In the end cancelled the policy and went elsewhere. Though I must say that your chat personnel seemed to try their best.”

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Posted 4 months ago

“Very helpful”

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Posted 4 months ago

“My problem started by enquiring about adding business to my insurance which then led to my policy being cancelled which I never asked for but going onto chat today got it sorted and am now back insured”

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Posted 4 months ago

“Hi Thank you for your help today VH3 , made the process very easy and was extremely helpful, a very satisfied customer Merry Christmas !”

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Posted 4 months ago

“Hi Just need to advise today that LD7 was very helpful today, it was a pleasure to receive all the correct information and guidance to connect me to the correct dept. Great to see someone doing a great job many thanks .”

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Posted 4 months ago

“I was surprised to find that the refund that I was waiting for didn’t seem to have been processed However today in live chat the problem hopefully has been resolved The agent agneizia was very helpful”

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Posted 4 months ago

“I have just had a very easy chat with JC3 who made alterations to my policies with an extremely easy and efficient manner. Saved a lot of time. Thank you JC3.”

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Posted 4 months ago

“CR3 did a great job to resolve a problem, I am grateful, a simple action such as a change of vehicle proved too much for their web portal. Even so I will not renew with them as it is difficult to contact them. I also note that cancellation is also difficult and costly.”

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Posted 4 months ago

“Ok clear and straight forward”

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Posted 4 months ago

“I would have preferred to speak to someone rather than txt as CHAT is not suitable for everyone. The insurance was sorted in a reasonable time.”

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Posted 4 months ago

“Thank you”

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Posted 4 months ago

“Renewal a bit high, but came to within 30 pounds of price comparison websites so happy to stay.”

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Posted 4 months ago

“Renewal was quick and satisfactory. LE6 (Lee Ann) was efficient and helpful.Good service.”

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Posted 4 months ago

“Girl on call was very helpfull,”

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Posted 4 months ago

“I hate that one can't send email or call as u don't offer that facility very frustrating for me and elderly people no human touch”

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Posted 4 months ago

“i hate these live chat sites much prefer to speak to somone in person especially when there is an issue which needs sorting and would be able to sort it out a lot quicker and less stress - JW5 was helpfull even when i kept telling him i did not like these sites”

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Posted 4 months ago

“Well done to ET3 she and she only saved you from losing a valued customer from switching to admiral insurance very good agent very polite and accessible NOT AROBOT”

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Posted 4 months ago

“Fantastic customer service from LD7 today. Dealt with my query quickly and efficiently. Five stars 🌟”

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Posted 4 months ago

One Call Insurance is rated 4.6 based on 378,152 reviews