One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,364 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted my breakdown cover updating as I have just changed my car, WP1 was very helpful 🙂 🙃 😒”

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Posted 3 weeks ago

“DJ2 was very helpful on the portal”

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Posted 3 weeks ago

“Thanks ir2, helpful with sorting insurance quote.”

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Posted 3 weeks ago

“KT7 was very helpful sorting my renewal excellent customer service”

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Posted 3 weeks ago

“Telephoned regarding my home insurance and spoke to a very helpful assistant called Paige and her user name PB1 . She found me a better deal so very happy with service.”

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Posted 3 weeks ago

“eventually found me a more favourable price but did feel a bit like pulling teeth”

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Posted 4 weeks ago

“The wait of 25 minutes is not acceptable. But Paige PS1 was very helpful.”

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Posted 4 weeks ago

“AW1 (Adam) was very professional whilst organising my cancellation - I have given a 3 star rating purely based on the costs applied to 5 months work of insurance.”

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Posted 4 weeks ago

“Tried to update my car insurance, as I am about to change my car. Had useful advice in the chat. But when trying to access the website portal I managed to sign in and access my documents. Followed the links to change car details. Was directed to input the new car details manually as the registration was not recognised and then got stuck as the page would not load. I tried this about five times, with no success. Would find it far easier to talk to someone.”

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Posted 4 weeks ago

“LY4 provided a very efficient and helpful service this morning. She also dealt with a change of address.”

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Posted 1 month ago

“Stavey was brilliant, helping me as much as she could, but due to an error I still can not get onto my account. Stacey persevered and tried a differnt email address and this still failed so all she has done has been perfect Referred to IT now.... I just want to access my account”

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Posted 1 month ago

“Its v annoying that instead of providing customer service by answering your questions. Your staff push extra add ons to your policy to bump up your payments.”

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Posted 1 month ago

“Your called ONE CALL but you can't talk to someone and have to type everything. But having said that the service was quick and efficient”

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Posted 1 month ago

“It’s chat experience, but got sorted”

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Posted 1 month ago

“Kt7 was very helpful with online chat regarding my renewal. It is disappointing that the renewal quote was exorbitant but she did mange to reduce it quite a bit. It seems company only wants new business and doesn't treat existing customers fairly. Make sure you never auto renew”

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Posted 1 month ago

“I used your online chat to add an item onto my policy and was dealt with by AT7. The process was very quick and easy, although I thought you admin fee which made up half of the additional cost was excessive.”

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Posted 1 month ago

“No comment”

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Posted 1 month ago

“KT1 was very helpful and sorted my renewal with ease thank you”

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Posted 1 month ago

“Two call required to get to the right person but they were efficient when I did.”

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Posted 1 month ago

“kh4 very good service speedy clear and precise thank you KH4”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 377,364 reviews