One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,231 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you JC3 for your support.”

Helpful Report

Posted 4 days ago

“I received my renewal through but needed to make a few changes to my policy. This was done with ease on the online chat with staff member BB5. Happy with premium and customer service given.”

Helpful Report

Posted 4 days ago

“I have been on chat with MF7 to update my details. She was a great help. Fantastic customer service.”

Helpful Report

Posted 4 days ago

“LW7 was helpful with my insurance”

Helpful Report

Posted 4 days ago

“MB9 was very helpful today on the customer chat. Looked into all issues for me and sorted them out slight away. Great service. Thank you MB9.”

Helpful Report

Posted 4 days ago

“Chatting to LN1 online was fast, efficient and good prices quoted.”

Helpful Report

Posted 4 days ago

“Kb2 helped with a payment validation issue for my daughter. Very prompt and efficient and answered all my questions. Great service”

Helpful Report

Posted 4 days ago

“Excellent service reduced my renewal quote”

Helpful Report

Posted 4 days ago

“5star service.. managed to bring my renewal price down and we all need help saving money where we can!”

Helpful Report

Posted 4 days ago

“LW7 quick and efficient. Just the way I like it!”

Helpful Report

Posted 4 days ago

“SM2 was helpful and knowledgable and solved my query quickly. Thank you.”

Helpful Report

Posted 4 days ago

“MF7 has made me feel so much better. Directed me and kept me informed of what is to happen next. An excellent agent. ⭐️”

Helpful Report

Posted 4 days ago

“MF7 dealt with my query promptly and efficiently.”

Helpful Report

Posted 4 days ago

“LW7 Very professional and polite throughout the interaction. The only downside for me was the need to try to sell me (offer me) other services that were outside the scope of my requirements. LW7 deserves a score of 5 but was sadly let down by, what for me, were the unnecessary additional drive for sales outside of the customer requirements”

Helpful Report

Posted 4 days ago

“I was fortunate enough to deal with Leanne LE6, who was extremely helpful and friendly. She had to phone me back and she did, at exactly the time and date she promised. (A rarity to get a call back at all these days). She also looked at my quote and managed to reduce it and answered a couple of queries for me. She couln't have been more helpful. Thank you Leanne.”

Helpful Report

Posted 4 days ago

“A little slow on responses on the live chat which was sure to be Megan having to juggle several customers at the same time. Would sooner phone up to be honest. But everything else was positive and polite. 5 stars and an Easter egg for MF7 please on Good Friday.”

Helpful Report

Posted 4 days ago

Helpful Report

Posted 4 days ago

“Beau was patient and accommodating.”

Helpful Report

Posted 4 days ago

“You'll get a really good quote but don't be trapped! To make changes, you have to do it all online, no chance of speaking to a human with this company! Admin fees are £59.99 to make simple changes! My daughter has just passed her test and the quote was astronomical so we decided to switch insurers. We paid £332 for insurance in January and they'll only refund us £72, meaning we spent £250 with them for less than 4 months of cover! Daylight robbery!!”

Helpful Report

Posted 4 days ago

“I phoned today to check details of my renewal quote, i spoke to Leanne LE6.Leanne Warren-le6 , she was patient, helpful and informative, I cant fault her efforts, thank you Gordon.”

Helpful Report

Posted 4 days ago

One Call Insurance is rated 4.6 based on 378,231 reviews