One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 379,284 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 379,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with AE9 regarding the cancelation of my policy. Very helpful and was simple and easy to do and AE9 help me through the process. Thank you.”

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Posted 6 days ago

“I, Lawrence Aalten needed to transfer my One Call car insurance from my Mazda 2 to a VW Golf which I had purchased in Aberaeron and was due to collect on Saturday 19/04/2025. I contacted customer services using the portal and spoke/messaged with Kb2. who guided me through the whole process. Kb2. was very patient with me and advised me of various upgrades that I might be interested in of which I took one immediately and said I would consider others at the time of renewal of my policy. When everything was complete Kb2. asked if I would like an Email of our transcript to which I said yes. I can honestly say that my experience with the whole process was painless and if that is the standard of your customer services then your company is in good hands. Best wishes to you and to Kb2., regards L. G. Aalten.”

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Posted 6 days ago

“Used these before and will again EK4 helped me with my queries and help sort my policy”

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Posted 6 days ago

“I used online chat with AT7 who was very helpful.”

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Posted 6 days ago

“RW2, helped with my problem immediately, great service, very quick.😄”

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Posted 6 days ago

“My insurance renewal was higher than I expected. I received a callback almost immediately from the lovely KT7 who managed to get my renewal down to a price I was happy with. Thank you so much ☺️ I will go and enjoy my holiday now. Well done 👏”

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Posted 6 days ago

“Solved my problem”

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Posted 6 days ago

“I was a little confused over my renewal notice which clearly had a misprint in but after a "live chat" with MC2 they were able to clarify the position and also help me with enhancing my policy. Excellent and efficient service. Thank you MC2.”

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Posted 6 days ago

“Not great had to make two payments as the quote was incorrect? Curious as generated by an IT system. Had to provide the same information to the same person twice. Not sure until I receive the new policy whether the wording will be different?”

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Posted 6 days ago

“LW7 made the process of adding my son to my policy really relaxing, knew what she was doing and talking about too, felt comfortable with her”

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Posted 6 days ago

“Jess (JB6) was extremely helpful in renewing my car insurance, after finding out that I was putting in a wrong digit!!!!”

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Posted 6 days ago

“MC2 was very helpful and dealt with my query quickly and efficiently”

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Posted 6 days ago

“MC2 was better than i expected using this live chat, nearly as good as a call”

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Posted 6 days ago

“AE1. Was excellent when helping me resolve my enquiry. She was very aware of my requirements and knowledgeable about how to resolve my problem and secure the sale. Looking forward to a lasting relationship with Onecall.kkk”

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Posted 6 days ago

“TD2 was very very helpful and made the whole thing effortless. I was changing my car but moving a personalised plate over to a brand new car, so not the easiest but TD2 handled it all for me and got it all sorted out ready for the pick up.”

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Posted 6 days ago

“Spoke to KB2 on chat who quickly answered my query.”

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Posted 6 days ago

“Agent KT7 dealt with me very efficiently and was able to come back to me with a much more affordable quote.”

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Posted 6 days ago

“Excellent service from Becca today”

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Posted 6 days ago

“KT7 was most helpful in resolving my insurance renewal making sure everything was accurate to get the best price.”

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Posted 6 days ago

“AT7 Gave me the information i required straight away in a quick and easy manner.”

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Posted 6 days ago

One Call Insurance is rated 4.6 based on 379,284 reviews