One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,319 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't like the chatbot situation on your insurance model. I struggled with it all along ( it is very impersonal and when one is in a crisis, which i was, it is so important to hear another human voice and have someone help you get through to the right person ), then at the very end when i did have a moan about it i was given a phone number. But this phone number should be visible on the website and in 'my account'.”

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Posted 4 months ago

“Hi I just want to say JD1 handled my enquiry with expertise and I was very happy with the result Diane”

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Posted 4 months ago

“Like most online car insurance amazing until you need to change anything”

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Posted 4 months ago

“Very pleased with how my renewal request was dealt with by SS9! 😀”

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Posted 4 months ago

“Sg4 helped me today which was fine , I’m annoyed that I had to get in touch in the first place and that you cannot talk to anybody over the phone or email which would make the whole thing 100% easier , been driving for over 40 years with no claims but that doesn’t count when you want to get insurance outside of a work policy which is not great , easy eau to get more money out of people , you said be honest”

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Posted 4 months ago

“Hi. Just had to cancel my policy due to selling my van. Had some trouble via the portal. However, when I spoke to Lucy LR1 via the live chat all was soon sorted. The live chat is a mega idea. A bit of human interaction always works better than ticking boxes.”

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Posted 4 months ago

“It was ok I don’t like this not talking to someone but LR1 was very helpful & il just have to get used to it”

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Posted 4 months ago

“Operator Daisy DN1 was very helpful. However, I really would not recommend One Call Insurance. Web site and chat systems are slow and clunky. Prices are not sufficient these days, you need a competitive offering which includes easy of access.”

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Posted 4 months ago

“The insurance product itself was fine but actually contacting them was painful. I was also charged an exorbitant fee for cancellation of my policy after I sold my vehicle”

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Posted 4 months ago

“GG1 was extremely helpful, and am now awaiting my paperwork .Ty GG1”

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Posted 4 months ago

“Well it's been a right drama tbh... not the easiest online insurers I've used .. too many passwords to get on the portal. When I did..it wasn't straight forward but got there in the end...but when I did speak to a real person she was lovely”

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Posted 4 months ago

“Had my renewal ,spoke to advisor to see if I could reduce it and they did thank you HS1”

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Posted 5 months ago

“Interacted with GG1, and got my issue resolved (I think). They gave concise information, albeit a little impersonal (no introduction or sign-posting as to what the rep was doing during the live chat when not talking.)”

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Posted 5 months ago

“EK4 helped me with my query re my policy cancellation. Very good, just unfortunate that your underwriters charge such high fees so that I have cancelled my policy”

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Posted 5 months ago

“I'm happy that my renewal was changed from £424.47 to £317.64. However, I'm disappointed that a better price wasn't offered initially. Also I find that 18 documents in my portal related to my insurance is not acceptable and consideration should be given to making insurance much easier to understand.”

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Posted 5 months ago

“LE6 was really helpful and got me a good deal on my car insurance. Very nice manners on the phone.”

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Posted 5 months ago

“Easy to renewal of van insurance price fair”

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Posted 5 months ago

“The non availability of telephone contact remains a limiting factor when dealing with Onecall , and today the initial part of the chat was not very clearly written”

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Posted 5 months ago

“Not being able to talk to a human is not what I want. I was unable to get access to a computer initially + it’s impossible to find a number to call for anything other than a claim”

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Posted 5 months ago

“I found it very frustrating and time consuming to have to type my issue and await replies from agent. However, agent was helpful and resolved the issue. It would have been quicker to be able to verbally speak to an agent though”

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Posted 5 months ago

One Call Insurance is rated 4.6 based on 378,319 reviews