One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.60

4.6 Rating 357,928 Reviews

90 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 357,928 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 23rd November 2024

Jacqueline Sievewright

One Call Insurance 5 star review on 11th June 2024

Peter Kinyanjui

123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged the equivalent of +3 months cover for cancelling policy due to changing circumstances. Can’t understand how company can justify this. Will not be using again.”

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Posted 12 hours ago

“answered my enquiries promptly and politely good service”

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Posted 12 hours ago

“Steve SS9 was very helpful in negotiating a renewal quote”

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Posted 12 hours ago

“mbi just sorted my house insureance out first class service.”

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Posted 12 hours ago

“JW5 Was helpful and efficient”

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Posted 12 hours ago

“Other than the long wait in the queue the call handler was excellent. Really knowledgeable with friendly advice”

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Posted 13 hours ago

“Faye was very thorough and helpful. Only downside was delay in getting through to her but clearly not her fault”

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Posted 13 hours ago

“Jessica was brilliant after a previous worker ended the chat half way through! She was able to sort out my change in vehicle and lowered my payments”

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Posted 13 hours ago

“Agent CH5 Gave me a new quote for what I required. Very easy engagement.”

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Posted 13 hours ago

“Service was excellent very understanding person made everything simple thanks”

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Posted 13 hours ago

“Fantastic help from JW5. Very quick and efficient and dealt with my problem professionally which you do not get with most insurance companies. Thank you so much again JW5!”

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Posted 13 hours ago

“I've been with One Call for many years and even fell into the trap of taking out a "VIP" policy. I pay two separate prices for each policy. Everything is easy UNTIL you need to make a claim. In my case, i've been hit with a hidden charge of 9% of the repairs because of my two policies having different mileage figures. The actual claim is for something that doesn't involve another vehicle - a metal drainpipe fell onto my parked car. A local building owned by the council have admitted liability and will pay full costs. However, One Call have decided despite this not being my fault, and the other party admitting liabilty, they want to charge me 9% of repairs costs due to an admin error on their part. You cannot speak to anyone over the phone. You get passed from Live Chat to the next Live Chat, nobody wants to take ownership of anything - "you need to speak to XYZ dept" and they then tell you you need to go back to the first dept. It feels like a scam. I've put in a formal complaint, was told they have to respond within 3 business days. They havent - what a surprise! It's now been 6 business days since the complaint with no acknowledgement. After going through live chat hell again this morning, another 3 depts later, i've been told I need to pay over £500 to pursue the claim. Again, because my mileage is lower on the policy than what is correct on the VIP policy - an error on their part. It's now 2 months since the damage to my car and nothing has been fixed. I've had to chase up daily just to get an answer for the next steps. PLEASE AVOID AT ALL COSTS”

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Posted 13 hours ago

“Agent AM4 was courteous effective and efficient and made the whole interaction regarding vehicle change easy and stressless.”

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Posted 13 hours ago

“JW5 quickly checked to confirm that my NCB was acceptable & put my mind at ease.”

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Posted 13 hours ago

“Very happy with the service”

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Posted 13 hours ago

“Wp1 offered me a good deal on my breakdown cover, which is included with my car insurance, very happy with the price and service I received today”

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Posted 13 hours ago

“TD2 was very helpful and connected me with a portal to temporary cover for motor insurance that was also easy to use.”

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Posted 13 hours ago

“CH5, simple review of my premium... not quite the answer i wanted but information provided promptly”

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Posted 13 hours ago

“I wish I could have talked with someone”

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Posted 13 hours ago

“Why say you are a company paying a donation to EasyFundRaising if I go through so many sites when customers can’t accept your quotes as your site keeps rotating backwards ! It’s been really easy with other companies but when I used chat the operator was rude and unhelpful . Good luck with trying to claim if you need to - ‘ computer says no !’ I’ve gone elsewhere”

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Posted 13 hours ago

One Call Insurance is rated 4.6 based on 357,928 reviews