One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,364 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Leanne Warren LE6 for helping me renew my mum's policy. Great service”

Helpful Report

Posted 3 months ago

“Seems to have resolved issue which is good. Mistake on part of OneCall so would have been nice if the operator had simply apologised for the inconvenience caused. She was pretty surly to be honest.”

Helpful Report

Posted 3 months ago

“Stopped by the police to tell me my insurance wasn't valid so i contacted one call to be told its takes up to 72 hours for insurance policies to update online so the police can make their checks. Ridiculous amount of time in my opinion.”

Helpful Report

Posted 3 months ago

“Expensive and no loyalty to existing clients.”

Helpful Report

Posted 3 months ago

“Not really a good easy experience. Firstly I was transferred to wrong department and had to wait, then the chat line dropped while I was still typing... After I reconnected, KH4, was very good in resolving my original question”

Helpful Report

Posted 3 months ago

“I prefer to speak to a person on the telephone.”

Helpful Report

Posted 3 months ago

“I have a good experience with your agent”

Helpful Report

Posted 3 months ago

“Very disappointed hour and a half trying to change my motorcycle insurance from one bike to another…. Started of being a 5 minute on line change and payment . Went on chat on line which took 45 minutes to sort and charge me double the administration fee , one call did concede on the double fee and reverted back to the standard fee. In my view very frustrating system and for the hassle and time taken to solve the issue should not have been charged a admin fee at all . Regards Richard”

Helpful Report

Posted 3 months ago

“Confusing ,complicated .All I needed was a short phone call but live chat didn't help.You need to allow customers to speak to someone.”

Helpful Report

Posted 3 months ago

“The digital chat was a slow process for me as an oap but we got there in the end.”

Helpful Report

Posted 3 months ago

“I was expecting an email confirming that my car insurance was cancelled and also a reason why I would not get any refund for the 6 month uninsured residual value paid for.To date 19 th December still no explanation!”

Helpful Report

Posted 3 months ago

“One Call Insurance are impossible to speak to which is sooooo frustrating when you have a 2 minute question and so force you down the "Live Chat" route. The Live Chat button is quite small and does not make locating it easy which just adds to the frustration. That said, the person that I spoke/chatted with was very knowledgeable, which ironically DID take 2 minutes to sort out and 15 minutes to get to the "Live Chat" agent.”

Helpful Report

Posted 3 months ago

“KB2 Merry Christmas was quick to respond, BUT didn't resolve my query. Referred me back to a section of the portal where she said I would find the answer - I looked (and looked and looked) but the exact thing I was needing was nowhere to be seen. Not particularly impressed, but, anyway, I'll be leaving OneCall as I've sold the car and had already arranged insurance elsewhere for its replacement.”

Helpful Report

Posted 3 months ago

“Very expensive and unhelpful”

Helpful Report

Posted 3 months ago

“Concerning situation where my motor insurance needs "validating" with Proof of NCD 3 days after it has been operative. Between us we've established that my policy is "Active with no issues" but neither I nor the call handler really understand why this wasn't raised/ sorted BEFORE the policy start date. My previous insurer (Saga) very helpful in trying to sort this out - I shall be going back to them next year.”

Helpful Report

Posted 3 months ago

“Good at providing low cost insurance, but trying to change the policy or add a driver and the price was off the Richter scale. Then trying to cancel took over an hour on an online chat and cost another fortune.”

Helpful Report

Posted 4 months ago

“Not happy that there is not a contact number to speak to someone about my policy. Not everything can be done by robots.”

Helpful Report

Posted 4 months ago

“Impersonal. Having no interaction with an operator is a negative to continuing insuring with One Call. The option to speak to an operator should be provided OR an option to complete a change via an on-line portal. Chat is poor. For brief conversation YES. For legal and contractual matters POOR.”

Helpful Report

Posted 4 months ago

“I’m so sorry but I truly couldn’t understand a lot of what KT1 said. I was constantly asking her to repeat and still I struggled. She speaks too fast.”

Helpful Report

Posted 4 months ago

“The web chat is terrible a 10 min phone call has taken one 1 hour 15 min From a customers point of view this does not work”

Helpful Report

Posted 4 months ago

One Call Insurance is rated 4.6 based on 377,364 reviews