One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,853 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,853 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I changed my car . My insurance went from £200 to £640 a year !!!! I thought I’d look on the internet £285 with Churchill for the same cover - WHY ???? I’ve also got a £79 bill to leave the company The help line was so slow texting . It took me 12 minutes to just get through basic security”

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Posted 4 days ago

“Very good :)”

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Posted 4 days ago

“Impresssd with service.”

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Posted 4 days ago

“LW7 Query on a Bank Holiday Monday! My handler was responsive, fast, polite, knowledgeable and answered my questions succinctly, accurately and in a way I could easily understand. She assuaged my concerns and set my mind at ease really easily. What a credit she is to OneCall. This one's a keeper! Unlike other insurance companies, OneCall, and especially LW7 was a real person and not a bot. Bravo, One Call, and THANK YOU LW7!! Mwaa!”

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Posted 4 days ago

“I Had reason to get in touch with one call and was helped by Jade, who was very patient and helpful. Can recommend the service I received.”

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Posted 4 days ago

“TM7 was the agent on the chat line today. He was very helpful and reduced my renewal quote which was greatly appreciated.”

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Posted 4 days ago

“Fantastic help”

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Posted 4 days ago

“Is1 was very helpful when I contacted u answered all my questions and we was done in no time”

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Posted 4 days ago

“IS1, Isabelle, was of great help and got our change of vehicle sorted quickly and without any issues. Thank you for providing great and efficient online service. :-)”

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Posted 4 days ago

“Checked my renewal details with LS2 at One Call, very polite and professional and offered me a better deal on both policies, Five star service so thanks and well done LS2”

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Posted 4 days ago

“TM7 was the operator on the chat line today. He was very helpful and reduced the cost of the renewal”

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Posted 4 days ago

“Good efficient service from agent IS1”

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Posted 4 days ago

“Amazing service from the agent I chatted with today.”

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Posted 4 days ago

“Thank you to Agent LW7 for assistance today for being patient, courteous and informative.”

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Posted 4 days ago

“Contacted the live chat to review my car insurance, the increase per month i had received was shocking! I had another insurers quote with all the same benefits of one call, however IS1, Isabelle came to the rescue, she matched the quote, and made it so simple to continue with one call! I wanted to stay with one call as they are very good, but don't double your prices for no reason or you will lose a lot of loyal customers.”

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Posted 4 days ago

“LS2 was very helpful during my telephone conversation this morning regarding renewal of my property insurance. Discussed choices, any changes and confirmation regarding my personal information. LS2 gave time, has a friendly professional disposition and confident in her telephone conversation. Most grateful.”

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Posted 4 days ago

“Very pleased that Icould sort this ouy on my only day off from work.Very understanding too many thanks for your suppport well done”

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Posted 4 days ago

“Really helpful chat adviser, efficient and sorted query fast.”

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Posted 4 days ago

“JS4 was friendly and helpful even through live chat. Quick and efficient so was happy to renew my policy”

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Posted 4 days ago

“Excellent and fast response via ‘chat’ from SM2. I will now go ahead and obtain a quote. Excellent customer service has filled me with confidence to use One Call for my car insurance 😊”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 378,853 reviews