One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,364 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ji9 was extremely helpful and efficient great experience thanks”

Helpful Report

Posted 1 month ago

“Cancellation process is difficult and doesn’t seem to be available through the portal. Had to use the live chat to cancel which costs more. The live chat employee WP1 however was very helpful and the cancellation done promptly and efficiently.”

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Posted 1 month ago

“My first live chat from Alina R was very poor. She closed it down before I could reply saying it was 5 minutes in fact I was typing which she would have been able to see in her screen as I can see when the agent is replying. In fact it was 2 minutes since her l last reply and I was typing a reply back to her. This meant I had to start all over again and explain again as she closed the chat prematurely and not after 5 minutes and a problem needed solving. Even though from my query she could see I had paid for changes and it hadn’t happened so I was driving (to hospital appointments as I have cancer) uninsured in my new car. She didn’t know that at that time but that shouldn’t change how my query was dealt with. It is just stress I don’t need at the moment. Luckily I checked my portal today or I would have continued for drive unaware I wasn’t insured as I received a text saying the changes were done. You had taken my money for this. Luckily eventually Jacob was able to sort this out for me properly. But in all this took 50 minutes in total as I had to start all over again with a new chat. Poor customer service in my opinion. All of this was highly frustrating and scary if anything had happened whilst uninsured and also illegal to drive whilst uninsured. I wouldn’t have contacted you in the first place if I hadn’t needed help. She also knew I didn’t own the old car anymore and didn’t need that insured as I had told her that already. So why close a conversation when she could see I was typing when she knew there was a problem to be sorted out! As I said luckily Jacob was able to resolve this for me and I am insured as I presumed I already was. You can check all of this from your copy of the chats just as I have.”

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Posted 1 month ago

“Due to a problem not the Insurance companies fault I had to change back the car details from a new vehicle. Unable to speak to anyone on the phone as One Call have deemed it necessary to discontinue that way of communication. However the adviser i chatted to on the online portal ((AE9) was very helpful and sorted out my problem. Whther I stay with One Call after I get the new vehicle is still up in the air.”

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Posted 1 month ago

“Hello onecall, I contacted you today via my phone today as I wanted to add a named driver to my policy. I was was not happy to discover that you will not do this by phone . Since I have been driving for over 60 years, I have dealt with many insurance companies ALL of which were able to carry out any request by phone so why not you ? I consider this non-service very poor.”

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Posted 1 month ago

“Had chat with OC3, very helpful and resolved query”

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Posted 1 month ago

“KT7 was quick, efficient and reduced our renewal figure - much appreciated”

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Posted 1 month ago

“Does what it says, pity can't get through on the phone, no one wants to answer a phone, though the lady online chat did what I want...”

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Posted 1 month ago

“DISAPPOINTED WITH ONLINE CHAT. HOPING FOR SOME ADVICE FOLLOWING CHANGE OF PLANS.”

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Posted 2 months ago

“Too much hassle. I will use a direct insurer next time.”

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Posted 2 months ago

“Fabulous, customer service from TJ2, thanks”

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Posted 2 months ago

“Paige was very helpful and polite she looked into best options for our house insurance.Was very pleased with the outcome.”

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Posted 2 months ago

“Not sure about OneClick or OneCall (are they the same?). Difficult to get hold off, difficult to cancel, difficult to make changes. But I can't fault Agent HS1, she performed to a great standard in the LiveChat”

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Posted 2 months ago

“I’m normally very happy with the service I received from ONE CALL, but on this occasion, you taking the money for my policy on automatic renewal on 24 January which I expected, and then on the web on my web portal put information on that my insurance is lapsed which was slightly disconcerting to say the least. And even after this you, you’ve not corrected the error by removing the incorrect information from my web portal.”

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Posted 2 months ago

“I would prefer to actually speak to a person on the phone ,but I got there in the end with some help”

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Posted 2 months ago

“SM2 herself was super helpful, but the contact system is not. The first person I chatted to (name unknown) suggested I could make the change I needed to via the portal. I couldn't. I then had to wait a long time for someone to be available to chat to, and then missed when I got to the top of the queue and got logged out of the chat so had to start all over again. SM2 finally resolved everything quickly and helpfully, but the process was frustrating.”

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Posted 2 months ago

“The damage to my car happened on the 5th December 2024 and it took 8 weeks to sort it all out I paid for hire car and I had it for exactly a week. My insurance ran until end of May but no refund for the 4 months not used. Insurance companies are completely in charge and no consideration is given to the customer.”

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Posted 2 months ago

“Can read my documents now. But still can't register an account. Gave up”

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Posted 2 months ago

“The system has been a problem so I’ve not been able to access my account so don’t know how good it is, so far less than a day in I can only say it’s disappointing. Would be nicer to talk to someone rather than messaging back and forth”

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Posted 2 months ago

“MG9 was extremely helpful today. Thanks. Prior to MG9 I was 1st in the queue for about half hour, therefore assumed something was awry and gave up waiting. Second chat attempt started 8th, but at least the queue was moving and relatively quickly. 1st agent then told me it was the wrong queue and switched me straight to another queue, before I could finish reading the reply... so I was now 1st in another queue. Feared the same as the first attempt with no response, but eventually got MG9 and all was good.”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 377,364 reviews