One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.60

4.6 Rating 364,571 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 364,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 6 mins to get to front of queue but, managed to sort out my log on issue with the portal. Then I asked about a policy that wasn't on the portal, forwhich I had to be passed to customer services - another 16 min wait, only to be informed that I needed to ring the commercial department. Rang them and got the answer I was after. What is the point of having a portal without all my policies on it? I have now been emailed and asked if I would like to go paperless - as ALL my policies are on the portal. Obviously, I wont be doing that as not all my policies are on the portal......”

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Posted 5 days ago

“TD1 was really helpful and managed to get me a reduced quote for the same cover as last year”

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Posted 5 days ago

“Customer service assistant Jessica was so helpful she sorted my policy out for me and very quickly too She also explained exactly how much it was very helpful”

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Posted 5 days ago

“Engin was very helpful providing lots of information when amending my policy”

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Posted 5 days ago

“AM4 was fantastic, dealt with my query in a friendly and professional manner and answered all my questions. Amazing customer service and can recommend One Call Insurance, thanks AM4 :)”

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Posted 5 days ago

“WP1 / Wiktor was very helpful”

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Posted 5 days ago

“AL4 was extremely helpful and professional and dealt with my query very quickly.”

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Posted 5 days ago

“K2B, sorted out my problem with no issues.”

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Posted 5 days ago

“Agent was helpful and very quickly processed my request”

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Posted 5 days ago

“Called today to do my car insurance renewal, spoke to SL9, a really lovely chap, easy to chat to, I got a quote from compare the market which was undercut by their new quote so I was happy to renew my car insurance with premium one call again for another year”

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Posted 5 days ago

“quick and helpful, i spoke to HS1 and she was very efficient”

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Posted 5 days ago

“Very prompt and helpful with the live chat.”

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Posted 5 days ago

“Very helpful”

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Posted 5 days ago

“Excellent service today by ET1”

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Posted 5 days ago

“hs1 great help!”

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Posted 5 days ago

“Very helpful person MW7 dealing with my cancellation of my policy. Made it all very easy.”

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Posted 5 days ago

“AR5 helped me greatly today to decide if I should stay or leave one call who I have been with for many years, and yes I decided to stay and renew my policy due to the help and extra advice given today . Many Thanks AR5”

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Posted 5 days ago

“What a brilliant agent WP1 was they was very friendly, helping and understanding and helped break down things for me to understand and explained everything Thankyou for your help :)”

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Posted 5 days ago

“JF3 was very patient, informative and helpful. Excellent !”

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Posted 5 days ago

“ET1 I needed to clarify some details of my Car Policy today by telephone, since I could not reach my Portal. The Guy I spoke to was, polite and very helpful, and answered all my queries. Thanks ET1”

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Posted 5 days ago

One Call Insurance is rated 4.6 based on 364,571 reviews