One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,849 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,849 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“settled my query”

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Posted 3 days ago

“Dear One Call Insurance PAYD team, I have just had the great pleasure of communicating with your agent Marcela G (MG9). As before, my query was resolved promptly, professionally, and very politely and I would like to commend Marcela (and the team) for their first class assistance and support.”

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Posted 3 days ago

“Agent was very helpful”

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Posted 3 days ago

“Sk3 was very helpful”

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Posted 3 days ago

“KB2 was fantastic. And very helpful 👍”

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Posted 3 days ago

“Perfect service. Very helpful. Quickly sorted my policy change. Thank you Hannah HX1”

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Posted 3 days ago

“I called today about renewal quote, and spoke with a agent KT1 which was very helpful and very polite the agent managed to get me a price that i was happy with, and i felt like a valued customer. very Happy with the service.”

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Posted 3 days ago

“JI9 is an extremely pleasant young man, very efficient and we proceeded with the renewal of my policy with ease. In the last three years that I have been under one call platinum service has been very satisfying”

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Posted 3 days ago

“SM2 answered my questions and provided the help I needed.”

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Posted 3 days ago

“LW7 whom I spoke with was extremely helpful and friendly and made my experience today very easy! Thankyou..would give 6 stars if I could 😊”

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Posted 3 days ago

“Efficacious”

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Posted 3 days ago

“JC3 was very helpful today had an issue with changing private plate on system. It was quick and painless through the chat. Thank you”

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Posted 3 days ago

“Very helpful live chat with JC3, this morning. My issue was quickly resolved.”

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Posted 3 days ago

“My tracker had not arrived and I was worried that I was not insured. Kirstin very quickly reassured me that it has been sent. Great customer service so far.”

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Posted 3 days ago

“Really good. Worked with customer representative “LE6” who was just brilliant, attentive, responsible. Initially lost some faith when weekend team didn’t call back to discuss renewal. However, once advised LE6, she contacted me straight away, working quickly through requote, providing answers to questions, very efficient leading to a satisfactory alignment of coverage and cost. Thank you LE6.”

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Posted 3 days ago

“Managed to get a renewal price almost as cheap as last year. Great service. Many thanks.”

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Posted 3 days ago

“I changed my car . My insurance went from £200 to £640 a year !!!! I thought I’d look on the internet £285 with Churchill for the same cover - WHY ???? I’ve also got a £79 bill to leave the company The help line was so slow texting . It took me 12 minutes to just get through basic security”

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Posted 4 days ago

“Very good :)”

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Posted 4 days ago

“Impresssd with service.”

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Posted 4 days ago

“LW7 Query on a Bank Holiday Monday! My handler was responsive, fast, polite, knowledgeable and answered my questions succinctly, accurately and in a way I could easily understand. She assuaged my concerns and set my mind at ease really easily. What a credit she is to OneCall. This one's a keeper! Unlike other insurance companies, OneCall, and especially LW7 was a real person and not a bot. Bravo, One Call, and THANK YOU LW7!! Mwaa!”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 378,849 reviews