One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,499 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,499 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was forced to use the online chat to effect an amendment to my existing policy on changing my vehicle. I was under the impression that this could be done on-line with no administration fee. However, the 'system' did not allow me to do this myself and I was directed to an online Chat with Sara (SF7) who had to charge a £24 admin. fee. The 2 star rating is for the automated system. However, Sara deserves 4 stars.”

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Posted 6 months ago

“Found your admin and support poor on the whole. I dread to think how hard it would be to actually make a claim if sorting quotes a s cover is so difficult. Only the last of 4 interactions seemed to result in the operator understanding my frustration.”

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Posted 6 months ago

“What I don’t get you are called “one call” yet you have No phone number the bot chat is very very slow a call that would take a few mins turns into a 30 min bot chat not good”

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Posted 6 months ago

“Extremely hard to get a hold of and to actually talk to someone, very stressful dealing with the company.”

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Posted 6 months ago

“Your website does not always work so to make changes to your policy is very frustrating”

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Posted 6 months ago

“Call yourself ONE CALL should be NO CALL.Where is the phone number if you haven t a computer.”

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Posted 7 months ago

“LR1 was very helpful in cancelling my policy and providing proof of NCB. Having said that, it's a massive relief to change insurers and leave One Call Insurance”

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Posted 7 months ago

“Our connection was cut off. I am having a problem logging in to see my documents. My initial contact with you was followed up with a suggestion to improve my breakdown cover. I don't need to do that thankyou. Just to access my documents. Can you help me do that?”

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Posted 7 months ago

“On line proposal form blighted by constantly having to remove cookie reuest”

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Posted 7 months ago

“The chat option is slow and requires you to sit staring at the screen so you don't get cut-off. The first two times having sat for 5 minutes with no progress I tried to do other things only to get cut-off. The third advisor was able to answer”

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Posted 7 months ago

“DJ2 tried helping me with my house insurance renewal. It had over doubled within a year, with no claims or changes. DJ2 did look into comparing quotes and could get the total town over 100 from previous quote, but I can get like for like elsewhere for almost half the price”

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Posted 7 months ago

“I was told I would receive an email link to reset my password, but nothing has arrived”

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Posted 7 months ago

“To transfer a NCD to another policy, both of which were with yourselves, took over an hour on the live chat. Whilst the assistants were helpful (I was transferred 3 times) it was too long and was laborious. A phone call would have sorted it much quicker. I tried at first to phone but could not get through!”

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Posted 7 months ago

“Your site would not accept our numberplate. Got disconnected on the phone and had to call claims to get a tel no. They eventually returned my call but couldn't give me a quote. Not impressed at all. Most of my morning wasted!!”

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Posted 7 months ago

“Human error caused my credit card to be charged unnecessarily and without any prior notice. A contents claim was cancelled and my account was not updated. JC3 was very helpful in explaining what I needed to do to get back a refund.”

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Posted 7 months ago

“Waste of time, I can't up date my number plate on the portal, can't ring to do it either, had to speak to a human on the portal,waste of time that was, have to do another quote which will probably be for a year and I only wanted to put the original plate back on, such hard work just for a number change”

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Posted 7 months ago

“Getting through to the chat took ages. I tried to cancel my policy, and they offered me a derisory refund on my policy, after only 2 months into the contract. Not impressed”

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Posted 7 months ago

“If i had realised just convoluted the communications process is i would have stayed with my previous insurer”

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Posted 7 months ago

“Good insurance but impossible to actually talk to someone”

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Posted 7 months ago

“I was unable to change my vehicle insurance the portal as the new car was not going to be registered until I picked it up. The portal advised me to contact one call, I could find no phone number to do this instead I was offered live txt. When I applied for live txt I was number 34 in the queue!! When I did get through it took an hour back and forth to complete. Very frustrating.”

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Posted 7 months ago

One Call Insurance is rated 4.6 based on 377,499 reviews