One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,420 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

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Posted 2 months ago

“Todays assistant was great, although this was the second time I had to go through the process,”

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Posted 2 months ago

“Spoke with JF2 today, very pleasant and helpful. Got everything sorted out satisfactorily.”

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Posted 2 months ago

“AT7 Awesome service was stuck in a new car my enquiry was dealt with quickly and efficiently! Thanks Adam”

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Posted 2 months ago

“It was okay”

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Posted 2 months ago

“Thank you JC3”

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Posted 2 months ago

“It would be easier for the elderly if you provided a telephone number or sent documents by post”

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Posted 2 months ago

“I really don't know why it's so expensive”

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Posted 2 months ago

“Having spoken to your call handler, Lielarni LS2. She was very helpful and professional. All in all she must be a asset to your company.”

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Posted 2 months ago

“Spoke with abbey al4 today regarding renewal of my policy she was most helpful and courteous and was able to deal with my queries efficiently”

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Posted 2 months ago

“Helpful wiktor”

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Posted 2 months ago

“Lucy, you ended the call before I had finished typing. Please can I have an answer to my last question? Thanks”

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Posted 2 months ago

“No phone number to just call someone up and change my policy from old car to (pending) new car. All on website only: which didn't recognise the new reg number. So - me spending 30 minutes of time fighting with the website to finally get a Live Chat window (only option to speak to someone) that actually works. Live Chat was very glitchy and painful. Jacob W - the chap who helped me out in the end was nice and efficient. But just imagine if I could have just spoken to him on the phone - we could have had it sorted in 10 minutes. Will be reconsidering who I insure with when policy comes up for renewal.”

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Posted 2 months ago

“Cannot get Login to work so have to go through log in assist every time and live chat takes much longer than a telephone conversation would to give same information. Live chat agents were very helpful and solved most of my issues. I find this process very impersonal.”

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Posted 2 months ago

“MC2 answered promptly but I don't know if my issue is solved yet and won't for another 2 week or so.”

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Posted 2 months ago

“Too many charges, online quote for a change of vehicle. Because my car still to swap over to private reg plate another admin fee. Not good. Will be going elsewhere. Lots of additional charges and payments”

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Posted 2 months ago

“The lack of being able to talk to someone it's impossible.the other thing is doing it on the portal couldn't transfer to new car till midnight which is big inconvenience however did leave bank card at home not sure if I have to wait till open hrs to transfer now”

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Posted 2 months ago

“jH2 was Very helpful:)”

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Posted 2 months ago

“Your telehandler Leanne was excellent. Your premium price was lousy, the original renewal quotation was 77% higher than the year before. I give Leanne 5 stars and One Call 1 star, hence my score of only 3 stars”

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Posted 2 months ago

“Asked for a renewal price for my car. Couldn't supply me with one. Not good enough. Will be changing ins providers.”

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Posted 2 months ago

One Call Insurance is rated 4.6 based on 377,420 reviews