One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 380,127 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 380,127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The non availability of telephone contact remains a limiting factor when dealing with Onecall , and today the initial part of the chat was not very clearly written”

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Posted 5 months ago

“Not being able to talk to a human is not what I want. I was unable to get access to a computer initially + it’s impossible to find a number to call for anything other than a claim”

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Posted 5 months ago

“I found it very frustrating and time consuming to have to type my issue and await replies from agent. However, agent was helpful and resolved the issue. It would have been quicker to be able to verbally speak to an agent though”

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Posted 5 months ago

“Le6 helped me no end this morning getting me a better deal”

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Posted 5 months ago

“Had two conversations. First one wasn't saved by csa.”

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Posted 5 months ago

“Relatively easy to use”

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Posted 5 months ago

“CR3 helpful”

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Posted 5 months ago

“UPDATE Following on from my poor experience of using the portal. The Customer Service Team rang (Jay3) and apologised for my bad experience. Jay was very helpful and understanding and gave me a number to ring in future straight through to Customer Services. He then offered to waive their admin charge as a gesture of goodwill. This goes to show again how important it is to speak to real people who can understand the fine nuances of a conversation compared to a machine. This has made think differently of One Call Insurance and will definitely use them again in future if the price is right. Original Review. The portal is very difficult to use if you want to check information you have inputted. It is not user friendly. I had to get the quote before I could check details added for an additional driver and couldn't get back to check details. I had to input the same details again.This happened twice! Every time within minutes the price went up from £228 to over £300 just to add an additional driver with the same details until the end of policy in 6 months time. Very, very frustrating! I spoke to the Live Chat and spoke to Tara - who was so helpful and reinputted the details. She got the price down to the original quoted that I had inputted earlier. It was such a difference actually communicating with a real person, (albeit via Live Chat but would prefer phone,) compared to the portal which just kept increasing the price with same info. I was going to change my insurer at renewal - but as Tara was so helpful and I was able to explain everything, I will now stay with One Call if the price is right. However, the insurance is still expensive to add my daughter for occasional use, when she stays with us - as the car is quite old and although in very good condition not worth that much to buy. Please, please let customers speak to real people - the portal is not fit for use in my opinion.”

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Posted 5 months ago

“Very happy with DJ2 extremely professional and helpful”

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Posted 5 months ago

“Being with One call insurance for 2 years, mostly happy with the customer support. Thank you Shanon and Joji too. SR8(Shanon)”

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Posted 5 months ago

“TW9 was a great customer service agent. The platform itself is rubbish though, and for a company called OneCall, it’s crazy how hard it is to call them.”

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Posted 5 months ago

“JL4 on the customer chat was very helpful - the three stars rather than the 4 I would have given is because this is the second or third year running that I got a reduced premium after checking with comparison sites and then quoting their prices back to the company. I've been a loyal customer and have had no claims on my policy, so why not offer me the best possible price in the first place? Thank you.”

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Posted 5 months ago

“I was very happy and grateful with satisfaction by your customer services, one of your staff EK4 was really helpful with care and how he handled my case. I did bought another car and wanted to cancel my previous cover not knowing that you just need to do it the easy way for which I did not have any idea till I speak to on line advisers where it happened to be EK4, he is great and I appreciated all his kind practice and advice Thank you ever so much”

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Posted 5 months ago

“There's no reviews to be written. Except disappointed is the word I choose.”

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Posted 5 months ago

“OC3 responded to my query swiftly and professionally. Impressed.”

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Posted 5 months ago

“Too expensive. Person who I was talking yesterday- was not very helpful....I might ve used wrong wording and explained to her who I am and why I need to change insurance, but she did not help/advice .... Quite upsetting.”

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Posted 5 months ago

“S99 was very good clear and efficient in sorting out my renewal”

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Posted 5 months ago

“We got great help today from SS9 . He was very clear and knowledgeable”

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Posted 5 months ago

“**KT1** Thank you for your help with renewing my insurance. As a much older customer it is good to get someone as helpful and understanding as you Thank you”

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Posted 5 months ago

“Would be much better if I could phone and speak to someone, or send an email.”

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Posted 5 months ago

One Call Insurance is rated 4.6 based on 380,127 reviews