One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,011 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sara (SF7) answered my chat today. I made an error on the start date of my policy which she promptly sorted whilst explaining the process and any additional charges involved. She also took time to call out the lifestyle excess protector giving good examples of how it works. A great customer experience overall - thanks Sara!”

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Posted 3 days ago

“Bridie C ( **BC1** ) answered my Chat request today. Everything was dealt with efficiently and all explained well. A satisfactory quote was given and I have therefore renewed my policy. Thank you Bridie C.”

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Posted 3 days ago

“WP1 provided me with exactly the information that I required - issue resolved”

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Posted 3 days ago

“DA7 was exceptionally helpful and very detailed in giving me the information I needed and explaining everything to me, getting me to stay for another year.”

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Posted 3 days ago

“Ls2 was brilliant she helped me find renewal price far cheaper than I was quoted. So happy with her”

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Posted 3 days ago

“Fantastic service from LS2 when I renewed my house insurance. I was curious about the optional extras and once Lielarni fully explained them I opted for the extras. Lielarni was professional and took time to explain all the benefits very well.”

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Posted 3 days ago

“very heplful on the phone explained everything I needed, VH3 was very helpfull”

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Posted 3 days ago

“Perfect service”

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Posted 3 days ago

“Very nice and explained clearly”

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Posted 3 days ago

“The young lady called Harris was very good she talked me through everything and answered all of my questions very carefully and clearly. First class service. Thank you very much 😊”

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Posted 3 days ago

“Kt7 was a great help and very friendly and informative”

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Posted 3 days ago

“KT1 was very friendly and helpful.”

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Posted 3 days ago

“AR5 was brilliantly efficient with answering all my questions today. Everyone I have ever dealt with at One Call has been like this!”

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Posted 3 days ago

“Portal chat SF7 was really helpful. Thank you”

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Posted 3 days ago

“Ss9 was very helpfull and all sorted very quickly”

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Posted 3 days ago

“LE6.Leanne Warren-le6 was very helpful and efficient. Nice to be able to talk with someone instead of a machine!”

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Posted 3 days ago

“Charlotte was very helpful and explained things quite clearly.Thank you.CM7.”

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Posted 3 days ago

“Very helpful and quick response. Thank you”

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Posted 3 days ago

“KT7 was very helpful, I don't like automatic renewals and she was able to negotiate a lower price for me and get a refund actioned on the monies One Call had already charged me. Top marks to this team member at One Call”

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Posted 4 days ago

“GG1 was extremely patient and helpful throughout. Very efficient agent, sorted all my enquiries to my complete satisfaction.”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 378,011 reviews