One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,024 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On talking to KT1 she was able to help me with the renewal of my policy very courteous and new her job.”

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Posted 4 days ago

“Elisha very professional and sorted my query about renewing my policy as bank had delayed it for some odd reason. Polite and helpful employee”

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Posted 4 days ago

“I got excellent support - and a resolution to my problem with renewal - from **KT7** who answered my many questions and assured me of your service.”

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Posted 4 days ago

“My chat has now closed but wanted to leave a review ( as asked by advisor) **KT7**. The advisor was knowledgeable and even though it was live chat her professionalism came through in her responses. She was understanding empathetic and resolved my query to my satisfaction. So much so that I decided to stay with the company and not go elsewhere. An asset to your company and deserving of a positive review. 5 ***** Susan Haswell - 1:21 pm”

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Posted 4 days ago

“AR6 was very helpful and answered my queries. Thank you.”

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Posted 4 days ago

“ISI was very patient as it was a confusing request, she did well and i was very pleased with all details i requested. well done. David”

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Posted 4 days ago

“SS9 Handled my renewal and policy change today. It was a pleasure to deal with One Call and SS9. Very efficient, knowledgeable and helpful. Highly recommended.”

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Posted 4 days ago

“Great service will use one call in the future”

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Posted 4 days ago

“Easy to contact via chat. Helpful and polite.”

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Posted 4 days ago

“Very helpful and polite. AE1 was very courteous.”

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Posted 4 days ago

“SS9 helpful and clear, great job 👍”

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Posted 4 days ago

“Took a while to get through to an agent on live chat - in a queue for about 20 minutes. However, the service from IR2 was all I needed. She took details, requoted and dealt with everything perfectly. Happy to renew with them now.”

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Posted 4 days ago

“Chat service is excellent”

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Posted 4 days ago

“AE1 was so helpful and gave me confidence in the company. Will be renewing in future with the company thanks again ALLEN”

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Posted 4 days ago

“SS9 Very helpful with my new quote”

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Posted 4 days ago

“GG1 was so helpful and quick to respond. Well done team.”

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Posted 4 days ago

“Renewed with One Call for several years now, alway able to contact and as long as their price is comparable I will continue to do so. Online Chat today with TW9 was perfect, quick, polite and addressed all the queries and requoted me. Very Happy with the service.”

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Posted 4 days ago

“KT7 was very helpful and solved my issue speedily and very pleasantly. Thank you Kadie.”

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Posted 4 days ago

“Straightforward information and good customer service, pleasant and polite.”

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Posted 4 days ago

“BC1 very helpful (5*), but it shouldn't have to be necessary to spend an hour on a chat to get a sensible renewal quote (chat reduced initial quote by £30 to match alternative quote obtained). Why cant you just provide the best quote when sending renewal notices?”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 378,024 reviews