One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.60

4.6 Rating 364,770 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 364,770 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Services Advisor ET1 - Extremely polite and helpful. I required documents uploaded to customer portal and ET1 is contacting relevant department to get these documents uploaded Great customer service”

Helpful Report

Posted 5 days ago

“Very good talking to. Explained in full detail my requirements. Very polite and easy to talk to.”

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Posted 5 days ago

“Had a call back service from one call which saves you hanging on for ages, spoke to VH3 ( didn't catch your name sorry ) After running through my requirements had a very satisfactory outcome to my call and renewed again with one call for the 4th year.”

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Posted 5 days ago

“TRYING TO PHONE IS A TOTAL WASTE OF TIME. LIVE CHAT WITH MEGAN ML2 WAS BRILLIANT THOUGH. SHE WENT THOUGH MY PROBLEM AND WAS ABLE TO REDUCE MY PREMIUM CONSIDERABLY **ML**”

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Posted 5 days ago

“Megan ML2 was incredibly helpful. Sorted my renewal and answered my various questions via Live Chat very efficiently!”

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Posted 5 days ago

“Evenually got through to correct department this part of the journey was rubbish but once Debbie DJ2 was involved all was resolved take my advise employ someone over 55 to trial the website trials staff were fine wabsite rubbish interface when things go wrong”

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Posted 5 days ago

“Gave me what I required. The operator was excellent and polite. Very satisfied with the outcome. Thanks **LS2**”

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Posted 5 days ago

“Very polite and helpful assistant”

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Posted 5 days ago

“Trouble trying to talk to a human but the Web chat was helpful”

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Posted 5 days ago

“My web chat was made a lot easier my contact DN1 she helped me enormously. Thank you so much (Daisy) DN1”

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Posted 5 days ago

“Very helpfull with my insurance change. Agent MG9. Thanks for the help.”

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Posted 5 days ago

“Agent AR6 was extremely helpful and professional. She was able to help me log into the customer portal within minutes so that I could review my documents. She also helped me upgrade my policy, providing me with very informative and useful information.”

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Posted 5 days ago

“Good fast helpful SM2 was excellent”

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Posted 5 days ago

“ji9 good call”

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Posted 5 days ago

“Lovely girl, very friendly,& knowledgeable…only negative thing I would say is she talks too quickly, but then I’m old!”

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Posted 5 days ago

“Very good service and cancelled my policy with no problem. Advisor was user JW5.”

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Posted 5 days ago

“Said would be emailing a means of logging in. Nothing sent”

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Posted 5 days ago

“Oliver was very understanding following the passing of my mum”

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Posted 5 days ago

“isobel IS1 was very helpful today I have been with One Call insurance for a few years now and I am very happy with the level of service”

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Posted 5 days ago

“Simple process to renew my policy with professional and friendly service from LE6.Leanne Warren-le6 Would recommend. Excellent telephone response time. No hanging on or choosing endless options.”

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Posted 5 days ago

One Call Insurance is rated 4.6 based on 364,770 reviews