Consolidated Label Co. Reviews

Name: Consolidated Label Co.
Address: 2001 East Lake Mary Blvd, Sanford, Florida
Rating: 4.82

4.8 Rating 794 Reviews

98 %

of reviewers recommend Consolidated Label Co.

Company Reviews

Metrics

Info

4.8

Based on 794 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

407-339-2626

Email:

sales@consolidatedlabel.com

Location:

2001 East Lake Mary Blvd,
Sanford
Florida
32773

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Consolidated Label Co. 5 star review on 15th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first experience ordering from Consolidated Label Co. was excellent. As a small start-up business owner, it was a blessing to have experienced help through the ordering process from my customer service rep. When I needed some small changes made to the label design after I received the digital proof, they made the alterations without a problem. Also, I was very impressed with the printing quality of the labels when I received them; the details were crystal clear and looked great. I would definitely recommend Consolidated Label to anyone looking for great customer service and great quality labels. Thanks!”

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Posted 9 years ago

“while it took some time to get a label "right", the end result was better than i had hoped. i supplied a "strawman" label that was pretty green. one label co said they only accept special software designs. the team at your co. came thru! TNX! matt storey”

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Posted 9 years ago

“Very pleased! As a small account I really appreciate how my account was handled by Cari--who executed flawlessly on a rush order for me. My labels had small fonts and came out very clean. Looking forward to growing my business with you supplying my labels. Darryl”

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Posted 9 years ago

“Melissa Rogers was awesome to work with. Thank you!”

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Posted 9 years ago

“Excellent customer service with a quality product. Meagan Rogers was outstanding. understood my needs and made it easy !!! Responded in minutes ,with up to date emails or phone calls. Meagan was awesome and when she was out of the office. Cari responded fast and professional as well... I am big into customer service and communication and humor .. It's hard to find all these qualities in a company.. Thank you for helping me and being fun professionals. Caleen Williams”

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Posted 9 years ago

“Consolidated Label was responsive and timely in its delivery. The quality of the labels was perfect. Shipping instructions were properly followed. Very pleased”

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Posted 9 years ago

“We contracted Consolidated Labels to do a very large order. This was our first time hiring an outside printer to perform this task for us. Everyone in the team remained in touch with us every step of the way well after the order was delivered. Not only did we get a quality product, excellent service but at a great rate. Thanks again! Maruchy Lachance, COO at X8Brands - CevaLife Team”

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Posted 10 years ago

“I work with numerous vendors every day and my experiences vary greatly. There are companies that are easy to work with, and those that are so difficult that you really do not enjoy working with them. I have to say that Consolidated is one of my absolute favorite vendors. Working with you is so easy. Placing orders, approving proofs and getting order confirmations, I always know the status of my order. And your pricing is always very competitive. I work with Rhonda and she is a real professional. I wish all of my vendors could be this easy to work with. Thank you!”

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Posted 10 years ago

“Thank you for your work, I'm happy”

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Posted 10 years ago

“I am very happy with the quality of the labels provided by Consolidated. I also found the online portal very easy to use. However, I did have a few negative experiences: - At least two (possibly more, shipments still coming) sets of labels that were listed as "included" in the packing list/shipping confirmation email did not show up in the final box shipment. However, when identified, I was happy that Consolidated re-ordered and re-sent. - At times, communication was unclear or delayed, especially around quotes, timelines, and then issue resolution with the missing labels. Two of my phone calls went entirely unreturned, and I had to follow up multiple times to request a quote on an order (or just a time estimate on when I could expect to receive this quote). I'm generally happy with my experience with Consolidated. I am unsure if I'll return as a future customer, because of the customer service issues I experienced.”

Helpful Report

Posted 10 years ago

Kathleen, Please accept my apologies for the communication issues you experienced during your quoting and production process. Our goal is for your experience with us to remain consistent when a team member is out for any given reason. Apparently the process did not run so smoothly in this case and we are looking for more ways to improve the system overall to avoid these issues. Please let me know if there is anything I can do to help reassure you of our commitment to making sure you are satisfied, or if you have any other suggestions for improvement. Thank you for the feedback. Gregg Stepp Marketing Manager gstepp@consolidatedlabel.com

Posted 10 years ago

“EXCELENT SERVICE AND OUTSTANDING PRODUCT. Please send me a sample kit to understand what other product can we make with your company. Thanks a lot E.T”

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Posted 10 years ago

“Very professional, although you need to have a better communication system between your reps and your customers. I will be using your service again, happily, in the future. Thank you.”

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Posted 10 years ago

Curtis, I'm happy to hear you will be working with us again in the future. I would also love to hear your suggestions for improving our communication. We are always trying to improve our systems, so if you have a few spare minutes I'd love to talk. Let me know what works for you and I'll give you a call. Thanks in advance for taking the time... Gregg Stepp Marketing Manager gstepp@consolidatedlabel.com

Posted 10 years ago

“Briana is the most helpful friendly Account Representative anyone could ask for. She is polite courteous and on top of things. She follows up with me and ensures that my orders are fulfilled and accurate. She makes sure that I am ordering the right labels in the correct quantities because I am a dumb ole country boy. She tolerates my slow thinking and my back woods verbal slang. My written tongue is a lot more professional and understandable than my verbal. So my recommendation is to clone Briana and you all would have a great work force as far as Account Representatives. Also the products are unbeatable. You all offer pretty much a one stop shop with turn key solutions which is amazing and comforting. Thank you. Thank you Russ Bryant Good Ole Friends”

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Posted 10 years ago

“Love your labels, love your service and love the chocolate- coated peacans you sent at Christmas time! Thank you for a continuously fantastic service :)”

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Posted 10 years ago

“Hi! I'm Pat Hillman, V. President of Hinton & Hillman, Inc. We use Davis Manufacturing to produce private label stock for us. When we needed new labels, Davis recommended you to print our labels. We have worked closely with Cari Fernandez, and she took care of our every need! Cari is a definite asset to your company! When we ever need new material, we will be certain to give Cari a call. Best regards, Pat Hillman”

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Posted 10 years ago

“Consolidated Label is great to work with. They are very efficient with a quick turn around. They keep very good records so they know right away when I'm placing a reorder what I need, the quantity, etc.”

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Posted 10 years ago

“The labels look great! As expected. However, I think we assumed that you would have kept the same specifications from last time about the max roll diameter and unwind direction. The unwind direction was correct, but the diameter of the rolls were 9.5 inches instead of the previously specified 8 inches…Because our label machine only accepts 8 inch rolls, we had to unspool about 400 labels to get it to work with our labeler!”

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Posted 10 years ago

Rob, I can't apologize enough for the inconvenience caused by us sending the wrong outer diameter on your roll labels. Please know that we went into your account information this morning to add this information to your critical requirements for future orders. Please let me know if there's anything else I can do to help you fix this issue. Sincerely, Gregg Stepp Marketing Manager gstepp@consolidatedlabel.com

Posted 10 years ago

“Overall the process went very well however the final product was a little disappointing. There are lines in the printing that were not in the original pdf file I sent. I did approve the proof and the lines barley show up in the proof so I didn't notice it. I have had a similar file printed by a different label manufacturer without this problem. The people I dealt with were very helpful and the process went smoothly although the upload on line did not go smoothly so I sent my file via email . I did like the personal touch. Thank you. Alexandra Lawrence YAYA Organics LLC 603-746-2941”

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Posted 10 years ago

Alexandra, We are glad to know that our team was able to take care of you and make sure that everything was resolved to your satisfaction. Please let us know if there is anything else we can do for you.

Posted 10 years ago

“Great labels, fabulous colors”

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Posted 10 years ago

“My experience with consolidated label was a good experience. The person who helped me so much was Rhonda. She was great! They were patient with me and even showed me how to become tax exempt to save money on the labels. I would definitely use them again and refer friends to them.”

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Posted 10 years ago

Courtney, Thank you for the feedback and the kind words about Rhonda. We love her, too. If you have any questions or concerns that weren't addressed in the production process, please let me know. If there is any suggestions for us to get better at what we do, I appreciate those as well. Thanks again! Gregg Stepp Marketing Manager gstepp@consolidatedlabel.com

Posted 10 years ago

Consolidated Label Co. is rated 4.8 based on 794 reviews