Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,149 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“working one plate”

Helpful Report

Posted 2 years ago

Good Morning , I am very sorry to hear this! I have sent you an email to get this resolved for you. Look forward to hearing back from you. Kind Regards, Kate Office Manager

Posted 2 years ago

“We still have an issue with the extractor fan as the bolts it comes with do not fit! We have contacted them and still no solution. We have had to pay our electric guy already and he has to come back when we get the correct parts. Very disappointed !!”

Helpful Report

Posted 3 years ago

Good Morning Thank you for your message I am sorry to hear you have had issues with your appliance. I can see we have sent you a part you need. I hope this is resolved for you and if you need futher assistance, please do no hesitate to contact us. Kind Regards Kate

Posted 2 years ago

“Horrendous service, fail to deliver as agreed supply faulty goods make numerous delivery/exchange dates and fail to meet them, they also lack the ability to read. Avoid at all costs. Its a shame you can't add minus stars.”

Helpful Report

Posted 3 years ago

“Professional sounding middle class liars and thieves selling tatty junk that won't last more than a few months. Shameless deceitful toads who could teach second hand car dealers a thing or two about ducking and diving when the customer has a problem. Bought an expensive Cookology fridge from Amazon. Packed up after 4 months. Thought no problem, still under warranty and contacted company. Oh my god, what a bunch of ugly sinful too faced liars. They pretend to care and sound middle class and decent, but that's just their veneer. The promised exchange never arrived. You chase and chase. They promise and promise. In the end you're forced to give up. Looking at the reviews on Amazon and elsewhere, these conmen and women are clearly selling shiny tat that looks alrighty when it arrives but is not built to last. Read the reviews online before you go with these cowboys. Take my strong advice. Buy a quality brand from anyone but these middle class liars and thieves if you value your sanity.”

Helpful Report

Posted 3 years ago

“i bought a electric hob one of the knob was going stiff they me to do a video which i did and sent about 6/7 emails i was just getting fobbed they told me its not faulty they do go stiff and will go better over time i told them you talking bull xxxx if i had a flat tyre should i leave so it can fix its self i wouldnt buy a kids pram them they a waste of complaining to them you get fobbed off thanks don”

Helpful Report

Posted 3 years ago

“Wrong product dilvered, the an absolute night mare trying to sort it out and getting them to collect it. In the end I had to arrange a currier to return the unwanted items so I could get a refund joke of a company”

Helpful Report

Posted 4 years ago

“Terrible customer service”

Helpful Report

Posted 4 years ago

“Unfortunate the goods was damaged due to miss handling by the courier”

Helpful Report

Posted 4 years ago

“Ordered item accepted £89.99 taken out of bank was emailed later to say item was damaged & no more in stock so I ordered from another company, later that day I received another email to say your item was on its way I'm now confused. I then cancelled the said item & was reimbursed £89.99”

Helpful Report

Posted 4 years ago

“No conformation no delivery the contact email bounces back in a PayPal dispute which they are not responding to do not use the site it is either bankrupt or fraud.”

Helpful Report

Posted 4 years ago

“Worse company ever STAY AWAY no comes sending out broken items telling you to keep it S T A Y..... A W A Y”

Helpful Report

Posted 4 years ago

“Because of covid 19 there were no freezer left that why I bought this freezer . this freezer only have one year warranty electrical item supposed to have two years warranty. Also if I bought from aldi or lidl they always give 3 years warranty in all electrical item..”

Helpful Report

Posted 4 years ago

“Be good if when I email customer services about my order ive received that i get a reply back to help.”

Helpful Report

Posted 4 years ago

“Tried to return and making it very difficult”

Helpful Report

Posted 4 years ago

“I have not yet received this item which was due for delivery 5Nov..not happy!”

Helpful Report

Posted 4 years ago

“As it was to be delivered to a flat I was told they would not phone when they arrived and would be left at the front door of the building not helpful at all”

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Posted 4 years ago

“They keep your money. Don't deal with them”

Helpful Report

Posted 4 years ago

“Company cancelled my order after a wee of waiting on my goods lett me with no fridge or freezer when i have kids amd STILL not received a refund to buy new ones this is week 2 and i am a single mum of 2 absolutely shocking”

Helpful Report

Posted 4 years ago

“Order 026-9773688-7814768 Appalling service. Order due to be delivered today 19_09_2020 between 1-4pm waited in all day and it never arrived. No communication from courier and no answer on contact number provided. Shocking communication. We'll be cancelling the order on Monday.”

Helpful Report

Posted 4 years ago

“stilll waiting on product . Could do with re thinking their courier company. Shambolic is an understatement . 90 quid light with nothing to show for it”

Helpful Report

Posted 4 years ago

Cookology is rated 4.8 based on 6,149 reviews