Cookology have a Customer Happiness Grade of D. Customers love their refunds but are unhappy with their delivery and customer service.
“
My order was due to be delivered on a day when I was working, I emailed customer service who advised me that Adam had changed my delivery to my day off, guess what I receive email on my day off saying my fridge was delivered, I get home on a rainy day to a soggy box! Not happy 😡
”
- Anonymous
“
Bad experience so far. No delivery info and they keep saying my item has been delivered but clearly not my door or can be held in your hands that easily. It's an oven. So far not great. I will update you if anything changes got a bad feeling about this. They stopped replying to my emails as soon as I took a picture of my door and said that it couldn't be mine as it's an oven and it was being held in someone's arms.
”
- Ian Powell
“
30 days returns policy but you have to pay for delivery charges which amounted to nearly £47 for the cost of my extractor fan at 19kg! Being an online retailer you cannot test the appliance until you get it delivered & then I wasn’t happy with the amount of questions asked of why I wanted to return the item? The item was so loud composed to other fans I subsequently went to see.
”
- Anonymous
“
Item arrived damaged; cosmetic, still fully functioning. Cookology responded quickly; we negotiated a partial refund and I kept them damaged item. Disappointing start, satisfactory ending.
”
- Anna Evans
“
I ordered this hob and it was delivered the next day, excellent service.
Unfortunately, it was not suitable for use in our kitchen because of a
minor difference in height so I had to ask to return it. I received a full
refund, again within a day. I will be buying from Cookology in the future
as their service is second to none. You can buy with confidence from them.
”
- Graham Luke
“
Upon unpacking the dishwasher we noticed there were two dents on the side of the machine. I reported this to Cookology and was offered a partial refund. The response from Cookology was prompt, courteous and fair.
”
- Mary Butler
“
If l can give 0 starts l will.
They don't deserve even 1 start.
This hob doesn't work properly, even when is cold ,the display says E9,E9 is only when is very hot.
Costumer service doesn't help!! I will take it to the trading standards as l paid £602.99
”
- Nataly
“
Wrong item delivered, I ordered a fridge they sent a freezer. They won’t deliver the correct item until 5-10 working days. Customer service is rude and unhelpful.
I ordered a big food shop in anticipation for my new fridge yet they won’t compensate. Terrible service and terrible attitudes!!!
”
- Kerry
“
My order was due to be delivered on a day when I was working, I emailed customer service who advised me that Adam had changed my delivery to my day off, guess what I receive email on my day off saying my fridge was delivered, I get home on a rainy day to a soggy box! Not happy 😡
”
- Anonymous
