“
Item arrived damaged; cosmetic, still fully functioning. Cookology responded quickly; we negotiated a partial refund and I kept them damaged item. Disappointing start, satisfactory ending.
”
posted 2 years ago
- Anna Evans
“
I ordered this hob and it was delivered the next day, excellent service.
Unfortunately, it was not suitable for use in our kitchen because of a
minor difference in height so I had to ask to return it. I received a full
refund, again within a day. I will be buying from Cookology in the future
as their service is second to none. You can buy with confidence from them.
”
posted 2 years ago
- Graham Luke
“
Upon unpacking the dishwasher we noticed there were two dents on the side of the machine. I reported this to Cookology and was offered a partial refund. The response from Cookology was prompt, courteous and fair.
”
posted 2 years ago
- Mary Butler
“
Cookology seem to be a reputable company offering excellent customer service which indeed they are. The freezer we ordered arrived damaged, I think that was possibly down to the couriers. Cookology offered a replacement or refund straight away, I accepted the refund. I would have given them five stars but for the faulty goods.
”
posted 2 years ago
- John Bell
“
Good delivery time. Although I feel the Fridge unit is not adequately packaged on the sides, front & back. any small bump would cause damage. We ordered another unit which again arrived very quickly, although it has minor scratches on the left side. Again, no bag-wrap on the unit so it was not adequately packaged in my opinion. Waiting for refund & collection of the first unit purchased.
”
posted 2 years ago
- Martin Iveson
“
As the microwave was built in, the damage to the outer casing would not be seen so I settle on a partial refund rather than return after I tested that the microwave was in full working order.
”
posted 2 years ago
- Anonymous
“
REALLY GOOD ON DELIVERY TIMES. EXCELLENT CUSTOMER SERVICE - THE DISHWASHER ARRIVED DAMAGED, BUT Cookology WERE PROMPT IN ANSWERING MY EMAILS AND DEALING WITH REQUESTED REFUND. I WILL DEFINITELY USE THEM AGAIN!
”
posted 2 years ago
- Anonymous
“
It is okay but my fridge have a dent and I tried to contact them for refund or how to return it but no one even reply to me or help me
”
posted 2 years ago
- Nicole Villanueva
“
Had refund so can’t comment
”
posted 4 years ago
- Ann Roberts
“
Excellent customer service. I had a problem with a dishwasher. They quickly replied to my emails to assist me with the problem. Unfortunately the problem could not be resolved and I was offered the choice of refund or replacement. I chose the refund which was promptly dealt with.
”
posted 4 years ago
- Peter Smith
