“
If l can give 0 starts l will.
They don't deserve even 1 start.
This hob doesn't work properly, even when is cold ,the display says E9,E9 is only when is very hot.
Costumer service doesn't help!! I will take it to the trading standards as l paid £602.99
”
posted 4 months ago
- Nataly
“
Wrong item delivered, I ordered a fridge they sent a freezer. They won’t deliver the correct item until 5-10 working days. Customer service is rude and unhelpful.
I ordered a big food shop in anticipation for my new fridge yet they won’t compensate. Terrible service and terrible attitudes!!!
”
posted 5 months ago
- Kerry
“
My order was due to be delivered on a day when I was working, I emailed customer service who advised me that Adam had changed my delivery to my day off, guess what I receive email on my day off saying my fridge was delivered, I get home on a rainy day to a soggy box! Not happy 😡
”
posted 5 months ago
- Anonymous
“
The hob had only been installed around 3 months max!
We contacted the customer service to be told that a replacement could be sent out as it was in warranty (as expected).
”
posted 1 year ago
- Anonymous
“
I purchased as a Xmas gift a table top dishwasher for my son and his partner we left it wrapped to protect it trusting Cookology to have not sent a damaged item how wrong we were. Terms and conditions dictate the package should have been opened within 48 hours of receipt my mistake but no offer of help or investigation they absolved themselves my kids have no Xmas gift both of whom work for the NHS customer service poor do not purchase from these people
”
posted 1 year ago
- Anonymous
“
Cookology induction hob failed after 4 years with a faulty power board: Cookology were unable to offer any service regarding repair, supply of faulty parts or contribution towards replacement: this constitutes poor value and i suggest avoiding this brand.
”
posted 2 years ago
- Dave Viney
“
Worst service I’ve ever received. Faulty product sent out and returned on 3 separate occasions. I wouldn’t consider buying anything from this company again.
”
posted 2 years ago
- Ronan Connolly
“
Was looking forwards to this purchase for months but the Unit came with manufacturing damage all over the unit (see picture, these random markings were ALL over the unit and embedded into the finish)
Absolutely no urgency from the customer service team to get it resolved, customer service team supervisor was incredibly rude and patronising who told us all units leave the factory perfect, inferring that we caused the damage.
”
posted 2 years ago
- Jas Simpson
“
If this was the decision of a rogue employee or company policy to offload used returned goods is unclear?
The customer service team promptly removed the freezer and made a refund but not before asking if I would be interested in keeping it and having a partial refund.
”
posted 2 years ago
- Anonymous
“
Cookology seem to be a reputable company offering excellent customer service which indeed they are. The freezer we ordered arrived damaged, I think that was possibly down to the couriers. Cookology offered a replacement or refund straight away, I accepted the refund. I would have given them five stars but for the faulty goods.
”
posted 2 years ago
- John Bell
