Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,149 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

Write Your review

Tell us how Cookology made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with this freezer. Due to lack of space I was unable to have one in my kitchen. I bought an under the counter freezer in grey and put it into my lounge. No one sees it as a freezer and thinks it's a piece of furniture. Well pleased .”

Helpful Report

Posted 2 years ago

“The freezer has got a dent on the rear corner, so not pleased at all, but we were desperate to receive it.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. I’m sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. I have sent you an email to discuss this further. I look forward to hearing back from you and getting this resolved, Kind Regards Kate Office Manager

Posted 2 years ago

“So far so good everything works as it should”

Helpful Report

Posted 2 years ago

“Super fast delivery.and very happy with our purchase.would highly recommend.”

Helpful Report

Posted 2 years ago

“Upon unpacking the dishwasher we noticed there were two dents on the side of the machine. I reported this to Cookology and was offered a partial refund. The response from Cookology was prompt, courteous and fair.”

Helpful Report

Posted 2 years ago

“Haven’t opened the appliances yet as the kitchen isn’t going to be fitted for a couple of weeks -so far our experience with Cookology has been 5* the appliances were delivered on time with a date that suited us the delivery men were polite and efficient and put the order exactly where we wanted them to be stored they rang to tell us when they were 15 minutes away for delivery . I’ll pop back and review the appliances when they are opened and installed !”

Helpful Report

Posted 2 years ago

“The cooker hood got damaged in transit Spock to customer service was excellent sorted out a replacement and swopped over.”

Helpful Report

Posted 2 years ago

“Very good product, really good communication throughout dealings, very polite and professional, would recommend!”

Helpful Report

Posted 2 years ago

“Excellent service Excellent Price Ordered late morning delivered within 24 hours what more can I say 10/10”

Helpful Report

Posted 2 years ago

“O love my new dishwasher, they send it very quickly but I'm disappointed with the delivery company is a bad communication with the customer. I only was informed about massive deley but my dishwasher goes to different depo. No one inform me that my parcel will not be deliver on that day and I wait all day.”

Helpful Report

Posted 2 years ago

“The dishwasher turned up on time and works wonderfully my dealings with this company have been exemplary”

Helpful Report

Posted 2 years ago

“Easy to deal with excellent support”

Helpful Report

Posted 2 years ago

“It has started to leak already, only had it a week”

Helpful Report

Posted 2 years ago

Hi Craig, I am very sorry to hear you have an issue with your dishwasher. We would like the opportunity to investigate your feedback further and resolve the issue for you. Please could you email me your details and an explanation of the fault to, kate@thewrightbuy.co.uk or call our team on- 01279 504466 We’ll work with you to resolve any issues as quickly as possible. Kind Regards, Kate Office Manager

Posted 2 years ago

“Excellent quality and value for money. I highly recommend. Website easy to use, items delivered on time.”

Helpful Report

Posted 2 years ago

“Made my first online purchase from Cookology for a new wine cooler. Cookology made everything easy from start to finish. My goods arrived on time. were well packaged and when I had a small query Cookology's customer service was first class. The only feedback for improvement that I would like to offer is if the delivery service operator could have indicated that they were making a delivery on behalf of Cookology then I would not have had to contact Cookology's customer service to ask about when my delivery would be made.”

Helpful Report

Posted 2 years ago

“Slight dent on one of the filters but cookology replaced it no fuss👍Happy with the product & service.”

Helpful Report

Posted 2 years ago

“A great extractor for the price. The service was amazing. Would definitely recommend this extractor”

Helpful Report

Posted 2 years ago

“Fitted no problem works as should Customer service was perfect”

Helpful Report

Posted 2 years ago

“Good value for money”

Helpful Report

Posted 2 years ago

“Bought this as i liked the look of it and a very reasonable price, when we went to fit the screw pack was missing but contacted the company who were excellent and sent out new bits. I would highly recommend this product but only been installed a couple of months.”

Helpful Report

Posted 2 years ago

Cookology is rated 4.8 based on 6,149 reviews