Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,149 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I have already said: microwave was delivered to an incorrect address despite being accurately addressed. I had to search the whole estate for it myself, and then arrange for it to be lifted into my car, as it was far too heavy to carry. The microwave, inside its packaging, had been standing in water or extremely damp conditions for an extended period of time. The cardboard packaging was saturated, black with mould and hanging off in strips. Even the internal white polystyrene was black with mould. I have already sent photographs.”

Helpful Report

Posted 2 years ago

Good Afternoon We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please do reply to our email from the 11th, we can then offer a good will gesture for you Look forward to hearing from you, Kind Regards Kate Office Manager

Posted 2 years ago

“Product seems OK, let's hope its better then customer service.”

Helpful Report

Posted 2 years ago

Good Afternoon Sharon, My name is Kate and I am the office manager here at Cookology. I am sorry to hear that you had a bad experience with us. Can you please send me an email explaining the issues you had with the customer service team? Please send this to kate@thewrightbuy.co.uk. Look forward to hearing from you, Kind Regards Kate

Posted 2 years ago

“Very easy to buy online fast delivery and good quality product and most important cheaper then retail store ..will use this site if need to buy more kitchen products”

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Posted 2 years ago

“good looking, well performing products at a reasonable price”

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Posted 2 years ago

“Does exactly what it was purchased for.”

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Posted 2 years ago

“Beware, beware, beware I ordered a double oven that was supposedly in stock and available was given a 3day delivery window that straddled a weekend so arranged sometime off work and WFH stayed in all weekend had no communication from a courier, no delivery arrived I complained to Cookology later the following week they took 5 days to answer and stated a very suspicious response that it had been lost by the courier hmmm really I think they had no stock now awaiting my refund that has not been given a refund date, still to summarise no oven and no money time off work wasted and a weekend of not going out, from now on its AO all the way for me.”

Helpful Report

Posted 2 years ago

Good Afternoon Christopher, Firstly, I would like to apologise for the issues and frustration caused by this. I can assure you that we dispatched the item and our courier claim it never arrived with them, therefore was lost in transit. I do apologise for this, it's a very rare occasion as our courier and ourselves are very reliable. I do apologise that you did not have a positive experience with us. Please let us know if you have any additional questions or concerns. Kind Regards, Kate Office Manager

Posted 2 years ago

“Easy website and quick delivery”

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Posted 2 years ago

“It is okay but my fridge have a dent and I tried to contact them for refund or how to return it but no one even reply to me or help me”

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Posted 2 years ago

“value for money fast delivery verypleased”

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Posted 2 years ago

“Super fast delivery, lovely items working well so far. Yay!”

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Posted 2 years ago

“my issue was handled very well good customer service by adviser”

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Posted 2 years ago

“Very pleased with cooker hood very good quality and quick delivery”

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Posted 2 years ago

“Ordered the product I wanted very easily online. Got free delivery and the item arrived the next day. Excellent service. Would use again”

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Posted 2 years ago

“Very quick delivery”

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Posted 2 years ago

“Great service good delivery and reasonable prices”

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Posted 2 years ago

“Looks fab and not complicated to use”

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Posted 2 years ago

“Looks great and works great alot better than the last one”

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Posted 2 years ago

“The fridge/freezer we ordered is our 3rd one, (they go in holiday cottages) and they are really smart looking. They also do everything that they claim to.”

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Posted 2 years ago

“Fantastic service very friendly staff in the telephone”

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Posted 2 years ago

“Ordered and delivered within a few days . Looks great , excellent quality .”

Helpful Report

Posted 2 years ago

Cookology is rated 4.8 based on 6,149 reviews