Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,149 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Pamela Experts { pamelaExperts @gmail. com} has been great! They are knowledgeable and very straight forward and patient! I’m so thankful for their expertise and help in helping me get my money i invested with some investment brokers i found on Facebook”

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Posted 3 months ago

“It is a good-looking oven and almost exactly matches my black induction hob.”

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Posted 2 years ago

“Item arrived damaged; cosmetic, still fully functioning. Cookology responded quickly; we negotiated a partial refund and I kept them damaged item. Disappointing start, satisfactory ending.”

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Posted 2 years ago

“Nice good fridge and freezer”

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Posted 2 years ago

“The product purchased is excellent value for money and replaced a much more expensive unit. The service was first class. Delivery on schedule. Overall a very good experience.”

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Posted 2 years ago

“Everything ok the only reason not 5stars is that on confirmation of order there was no indication of delivery day?”

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Posted 2 years ago

“Wine fridge looks amazing fits perfectly under worktop, only fault is it is very noisy sounds like an old drain, is this normal?”

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Posted 2 years ago

“it does what it should an electric double oven looks good works well”

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Posted 2 years ago

“Very good professional service Happy and satisfied”

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Posted 2 years ago

“The only thing is I shouldn't have to call to know my delivery date. I think at the moment only think I see now”

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Posted 2 years ago

“Thank you. Fast shipping. Everything is great.”

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Posted 2 years ago

“Dishwasher works well only issue was when arrived had slight dent in top and few marks over case but not so bad as could be bothered to return all tho i”

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Posted 2 years ago

“Upon unpacking the dishwasher we noticed there were two dents on the side of the machine. I reported this to Cookology and was offered a partial refund. The response from Cookology was prompt, courteous and fair.”

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Posted 2 years ago

“Easy to deal with excellent support”

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Posted 2 years ago

“Made my first online purchase from Cookology for a new wine cooler. Cookology made everything easy from start to finish. My goods arrived on time. were well packaged and when I had a small query Cookology's customer service was first class. The only feedback for improvement that I would like to offer is if the delivery service operator could have indicated that they were making a delivery on behalf of Cookology then I would not have had to contact Cookology's customer service to ask about when my delivery would be made.”

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Posted 2 years ago

“It’s a great product”

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Posted 2 years ago

“Microwave it is exactly what I was looking for. But I wish there was paperwork for the guarantee.”

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Posted 2 years ago

“Pleased we bought the larger 130l, size fridge. However, somewhat aggrieved to have made our purchase only to be sent an email a few days later saying we could have purchased it for 25% less in a jubilee promotion. Customer services totally dismissive of our suggestion that we could have been advised of the saving we could have made if we had delayed purchasing by 72 hours. The fridge itself is a decent unit. However, the wire shelves are already showing signs of bowing and would ideally be sturdier. Also, the light and temperature control are positioned on the inside top of the fridge, taking up space that could be used for drink cans etc. Overall a good unit, but probably on the expensive side.”

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Posted 2 years ago

“There was some damage to the freezer. But I had no problems returning it and getting a replacement. The customer service is excellent.”

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Posted 2 years ago

“Unfortunately the original fridge delivered had a bad dent at the back. However, this was sorted out promptly and there are no problems with the replacement. This arrived 2 working days after the original.”

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Posted 2 years ago

Cookology is rated 4.8 based on 6,149 reviews