The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ready meals were very tasty. Always good quality meat and a very good service.”

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Posted 2 years ago

Thank you for your kind review, as a small business we really do appreciate you taking the time. We hope to see you back shopping with us again soon.

Posted 2 years ago

“Package v difficult to open .the courier did not take notice of the fact that I advised I was old and just put the parcel outside the porch on the ground. I could not lift it!! DPD is not good in this area so I will not be ordering again !!”

Helpful Report

Posted 2 years ago

We are very sorry for the lack of delivery and service that you received regarding this matter. We completely understand your disappointment as it was an unacceptable experience - it's something we will be looking into further. Thank you so much for your feedback.

Posted 2 years ago

“It tastes fresh but it released a lot of water when I went to cook it. Much more than i ever would expect which meant it wasn't as enjoyable to eat as that affected cooking process.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your experience with us, we were sorry to hear that there was some disappointment with the quality. Our packing team carry out quality checks before everything is packed so we will ensure this is looked into further for you.

Posted 2 years ago

“Delicious tender meats. Delicious”

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Posted 2 years ago

Thank you for your wonderful review, we hope you come back to order again soon.

Posted 2 years ago

“The produce is good, but all the packaging is a nightmare to deal with. I don't think I'll be ordering again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We're sorry to hear you have found the packaging fiddly to handle, we have made as much as we can recyclable - we log all feedback given from our customers to ensure it's an easy process for you. We are really pleased to hear you have found our organic and sustainable produce is good.

Posted 2 years ago

“Excellent, could taste the difference, and no water came out while cooking”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really do appreciate you taking the time to let us know what you think - we are so pleased to hear you are enjoying the produce. Thank you for buying from us and we look forward to hearing from you again soon.

Posted 2 years ago

“Wonderful meat but even though we were in for delivery one steak was defrosted! I know its hot at the moment but most deliveries have been like this over the past 2 years we've been buying.”

Helpful Report

Posted 2 years ago

"Thank you for your review. I am very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so I can resolve this issue for you." We have just upgraded our packaging to include thicker boxes, wool insulation and more efficient water-filled ice packs, we have experienced a lot fewer issues concerning defrosts since the change.

Posted 2 years ago

“Easy to use/order & have never been disappointed with the products”

Helpful Report

Posted 2 years ago

Thank you for your kind review, we really appreciate it.. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

“I was looking forward to this. However the courier left the box on the doorstep in blazing hot sun. When we found it the meat had begun to defrost. I was helpfully told that the defrosted meat would be good for up to five days. That was a lot of meat to get through in five days - which the two of us did not manage. The offer of £10 off next order was useless as won't be buying again from a company using a useless courier. The meat - of what we managed to eat - some was good and tasty some, not so much.”

Helpful Report

Posted 2 years ago

I am very sorry for the lack of delivery and service that you received regarding this matter. I completely understand your disappointment as it was a completely unacceptable experience. We will be looking into this further, if you require we can send you a new box of goodies to enjoy please let us know if this is something you would be interested in.

Posted 2 years ago

“I am very pleased with the quality of the products and though I have not sampled all of the items I was impressed with the taste of those I have. Regrettably the cost, including packing and delivery, is high and I doubt I will be purchasing on a regular basis. Furthermore the courier left the box on the front doorstep in blazing sunshine. Fortunately the items were very well packed with freezer bags and no harm was done.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really appreciate it. We are delighted to hear that you are enjoying our organic and sustainable produce. Thank you for buying from us and we do regular price comparisons which means we have lowered the price on some of the everyday staples.

Posted 2 years ago

“The quality of the produce and the customer service is always superb. I’ve never had a problem with any order.”

Helpful Report

Posted 2 years ago

Wonderful to hear that you enjoyed your order, thank you for leaving us such a lovely review.

Posted 2 years ago

“good quality meat and fish-comes on time and fresh”

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Posted 2 years ago

We're delighted to hear that you enjoyed your Coombe Farm organic order!

Posted 2 years ago

“First order, kippers excellent”

Helpful Report

Posted 2 years ago

We're delighted to hear that you enjoyed your Coombe Farm organic order!

Posted 2 years ago

“I am a wheelchair user with MS in a Nursing Home at the young age of 64. I am trying the Wahle's diet for MS which requires organic meat. I have been directed to you by someone who orders your food, Deborah Vickers in Sheffield.”

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Posted 2 years ago

“Arrived amazingly packed with ice, most delicious meat full of flavour.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave such a lovely review. I do hope you enjoy your order!

Posted 2 years ago

“Our first order was delivered quickly, on time and very well packaged Great service and products. Meat as it should be produced. We will be regular customers from now on. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really appreciate it. I am pleased to hear you are enjoying your produce. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

“Great service easy to navigate website, top quality products, buying frozen is slightly different to buying fresh steak but not hugely noticeable maybe only in certain cuts. The award winning bacon is hands down the best bacon I have ever tasted nitrate free and organic I have to t every Saturday 100% amazing.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really appreciate it. We are delighted to hear that you are enjoying our produce. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

“Well prepared for delivery, arrived on time and have now sampled the meat which is delicious”

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Posted 2 years ago

Thank you for your lovely review, we really appreciate it. I am pleased to hear you are enjoying your produce. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

“So so good! Fried it in tallow for a bit, still a bit pink in the middle. It's very tender and yummy!”

The Organic Butchery 5 star review on 13th July 2022

Helpful Report

Posted 2 years ago

Wonderful to hear that you enjoyed your order, and your recipe looks delicious, thank you for leaving us a lovely review.

Posted 2 years ago

“Great produce. Fast delivery. Well Packaged. Tasty. Trusted seller.”

Helpful Report

Posted 2 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews