Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned items on 17th June and received part refund on 25th June of £6.45. Phoned office on 4 July spoke to Sarah who confirmed that I would receive £24.98 in next couple of days.......still waiting!!”

Helpful Report

Posted 5 years ago

“Soup maker model number 10451 In the first instance this product was fantastic within 3 weeks of purchase the element stopped working then it stopped completely. Having read reviews apparently this is a regular fault with this machine. Do NOT waste your money on this product,”

Helpful Report

Posted 5 years ago

“I bought a striped door curtain to try and keep out the flies. Not only does it sometimes full down when you walk through it but the flies still get in. Waste of money.”

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Posted 5 years ago

“I believe this company does not test appliances when buying them in, I have purchased 2 electric items a rotary scrubbing brush and a rotary brush for cleaning my block paving driveway. Both item are absolutely useless, they are so under powered that they are not fit for purpose. Then there is garden ornament with solar power, months after purchase we find the item has ingress-ed water so shorting the system out and making it beyond repair.”

Helpful Report

Posted 5 years ago

“Why doesn't my previous scathing review of this company show up here????? Ordered item on 2nd June - it is now 18th. After many phone calls and 2 emails (one not replied to) I am this morning told that the item has been "lost somewhere" and they will expedite another one for overnight delivery.”

Helpful Report

Posted 5 years ago

“Ordered one item on 2nd June - it is now 18th! Have checked by email (twice, one not even replied to) and phone (4 times). Today I was told it had been despatched on 14th - day 9 of their "10 day delivery period" - and given a tracking number which I queried with the carrier (YODEL) only to find that they had no record of it!!!!! Back on the phone and, after a short delay, was told that "it has been lost somewhere in transit I'll get another sent out for overnight delivery". Somebody somewhere is telling porkies! But what an absolute shambles, 12 working days since the order was placed. Wish I had visited this website before ordering, I'm another who will not be using this company ever again.”

Helpful Report

Posted 5 years ago

“Ordered 2 items on 5 June, still no sight of them. Rang the call centre (7pence a minute) to be told that one item was holding up the delivery. Apparently the item is in the warehouse but hasn't been put on the shelf so can't be dispatched. As the 10 working days isn't up til next week I'm told it should be delivered then. Poor service- first and last order from coopers of stortford.”

Helpful Report

Posted 5 years ago

“waiting 3 weeks for a refund for goods collected from my home address by Hermes”

Helpful Report

Posted 5 years ago

“I ordered a hedgehog nest box and received a box of wood. I don't mind a final fix approach but resent being expected to make the thing myself! Getting sick and tired of this level of service when buying an "item" which does not exist. I am quite practical but not everybody is. I might as well have built one myself - oh yes, I am!!”

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Posted 5 years ago

“Had a terrible experience with this company after ordering a grill from them. I wrote a bad review on their website 3 weeks ago and it still has not appeared on their website. I wonder why.”

Helpful Report

Posted 5 years ago

“As coopers are a UK based company why do they take so long to process an order and why does it take u to 10 working days to be delivered, I've had faster deliveries from orders I placed abroad!! Not only that, but why do orders I have received still show as 'being processed'? I am hesitant about ordering from this company again if they can't improve their service, and update my account!!”

Helpful Report

Posted 5 years ago

“As a previous customer I needed some info about one of my purchases, but couldn’t find an email address, not prepared to phone at 7p/minute and be left hanging on. I will be cancelling their brochures and any other contact, they need to get into 21st century as far as communications go..”

Helpful Report

Posted 5 years ago

“I wish I had read these reviews before ordering. Returned an item which was received at the depot on the 03/05/19.Still waiting confirmation of this.E.mails .Phonecalls. Nothing. At least I have proof of return.”

Helpful Report

Posted 5 years ago

“Only half of order arrived. And it was cheap nasty and did not work. Unable to contact them and it is a premium rate phone number - probably how they make all their money. Emails not replied to and returns method is a joke - you will only end up parting with more money which you are very unlikely to get back. AVOID”

Helpful Report

Posted 5 years ago

“Order placed 20th April 19.it is now 7 May 19,according to the Web it is STILL being processed. Had an email response, advising me due to moving premises, and high demand it will take a little longer.”

Helpful Report

Posted 5 years ago

“Item not delivered, tried emailing and no response. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Placed order over a week ago. Confirmation email states all items in stock. Money was taken from my bank account at time of order. No further communication received from them. Tried calling them today on premium number but didn’t get past no 7 in the queue! Sent email but received automated response saying they received my email but that they are experiencing an unusual high number of emails and phone calls. Not happy at all with this company and will not be purchasing from them again.”

Helpful Report

Posted 5 years ago

“Made an order 10days ago. Still not received the item yet. Sent two emails no answer. Have a premium line and holding on for last few minutes and keep on daying 7 in the que. Will I order again with this company ? Never”

Helpful Report

Posted 5 years ago

“Have waited two weeks for an order. They did not answer my email. Got cut off speaking to customer services. When I finally got through, they hadn't even dispached it yet. I will never use them again.”

Helpful Report

Posted 5 years ago

“Waited3 days for parcels.each time tracking said they attemped but they never even came .cant get in contact with you or them but youve still charged me for delivery and the item i never recieved.”

Helpful Report

Posted 5 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews