Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company they don’t deliver on time customer service is terrible and I still ain’t even got my older”

Helpful Report

Posted 5 years ago

“If I could give it no stars I would this company doesn’t know how to run a company customer service is disgusting how they talk to you and treat you they shouldn’t be able to run a company my product is still not come if not send me no tracking details just told me I should wait in for three days and it’s already been seven Terrible do not order from this company not worth the stress”

Helpful Report

Posted 5 years ago

“Hi ordered F778 and F546 a couple of weeks ago paid on Visa Debit not heard anything about my order keep trying to phone customer services but no one seems to answer . have used you before lots of times bur very disappointed this time”

Helpful Report

Posted 5 years ago

“I ordered 4 half barrel planters on 12th July for my mum's birthday on 20th on a 5 day tracked delivery which should have been no problem but as with many reviews coopers have told me after 3 phone calls to customer service that it was not dispatched until today 6 days after they took my money and I won't receive the order till next week customer services are rude and very unhelpful all in all if you want to get what you pay for on time stay away from these people as they will fob you off and you won't get anything when you need it you have been warned”

Helpful Report

Posted 5 years ago

“Returned items on 17th June and received part refund on 25th June of £6.45. Phoned office on 4 July spoke to Sarah who confirmed that I would receive £24.98 in next couple of days.......still waiting!!”

Helpful Report

Posted 5 years ago

“Soup maker model number 10451 In the first instance this product was fantastic within 3 weeks of purchase the element stopped working then it stopped completely. Having read reviews apparently this is a regular fault with this machine. Do NOT waste your money on this product,”

Helpful Report

Posted 5 years ago

“I bought a striped door curtain to try and keep out the flies. Not only does it sometimes full down when you walk through it but the flies still get in. Waste of money.”

Helpful Report

Posted 5 years ago

“I believe this company does not test appliances when buying them in, I have purchased 2 electric items a rotary scrubbing brush and a rotary brush for cleaning my block paving driveway. Both item are absolutely useless, they are so under powered that they are not fit for purpose. Then there is garden ornament with solar power, months after purchase we find the item has ingress-ed water so shorting the system out and making it beyond repair.”

Helpful Report

Posted 5 years ago

“Why doesn't my previous scathing review of this company show up here????? Ordered item on 2nd June - it is now 18th. After many phone calls and 2 emails (one not replied to) I am this morning told that the item has been "lost somewhere" and they will expedite another one for overnight delivery.”

Helpful Report

Posted 5 years ago

“Ordered one item on 2nd June - it is now 18th! Have checked by email (twice, one not even replied to) and phone (4 times). Today I was told it had been despatched on 14th - day 9 of their "10 day delivery period" - and given a tracking number which I queried with the carrier (YODEL) only to find that they had no record of it!!!!! Back on the phone and, after a short delay, was told that "it has been lost somewhere in transit I'll get another sent out for overnight delivery". Somebody somewhere is telling porkies! But what an absolute shambles, 12 working days since the order was placed. Wish I had visited this website before ordering, I'm another who will not be using this company ever again.”

Helpful Report

Posted 5 years ago

“Ordered 2 items on 5 June, still no sight of them. Rang the call centre (7pence a minute) to be told that one item was holding up the delivery. Apparently the item is in the warehouse but hasn't been put on the shelf so can't be dispatched. As the 10 working days isn't up til next week I'm told it should be delivered then. Poor service- first and last order from coopers of stortford.”

Helpful Report

Posted 5 years ago

“waiting 3 weeks for a refund for goods collected from my home address by Hermes”

Helpful Report

Posted 5 years ago

“I ordered a hedgehog nest box and received a box of wood. I don't mind a final fix approach but resent being expected to make the thing myself! Getting sick and tired of this level of service when buying an "item" which does not exist. I am quite practical but not everybody is. I might as well have built one myself - oh yes, I am!!”

Helpful Report

Posted 5 years ago

“Had a terrible experience with this company after ordering a grill from them. I wrote a bad review on their website 3 weeks ago and it still has not appeared on their website. I wonder why.”

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Posted 5 years ago

“As coopers are a UK based company why do they take so long to process an order and why does it take u to 10 working days to be delivered, I've had faster deliveries from orders I placed abroad!! Not only that, but why do orders I have received still show as 'being processed'? I am hesitant about ordering from this company again if they can't improve their service, and update my account!!”

Helpful Report

Posted 5 years ago

“As a previous customer I needed some info about one of my purchases, but couldn’t find an email address, not prepared to phone at 7p/minute and be left hanging on. I will be cancelling their brochures and any other contact, they need to get into 21st century as far as communications go..”

Helpful Report

Posted 5 years ago

“I wish I had read these reviews before ordering. Returned an item which was received at the depot on the 03/05/19.Still waiting confirmation of this.E.mails .Phonecalls. Nothing. At least I have proof of return.”

Helpful Report

Posted 5 years ago

“Only half of order arrived. And it was cheap nasty and did not work. Unable to contact them and it is a premium rate phone number - probably how they make all their money. Emails not replied to and returns method is a joke - you will only end up parting with more money which you are very unlikely to get back. AVOID”

Helpful Report

Posted 5 years ago

“Order placed 20th April 19.it is now 7 May 19,according to the Web it is STILL being processed. Had an email response, advising me due to moving premises, and high demand it will take a little longer.”

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Posted 5 years ago

“Item not delivered, tried emailing and no response. Avoid at all costs.”

Helpful Report

Posted 5 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews