Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!! I placed an order, only to find on completion, and their deducting my money, that they didn't have the items in stock and they would be ordering them in on an endless future delivery date. Money under false pretences. Then trying to get the money back is a joke. Customer service doesn't exist. Phone calls ignored, as are messages. I am today number 62 in their phone queue! Just an absolute rip-off joke of a company. They pretend to sell things they do not have in stock but do not tell you until you have paid. Reporting them to Trading Standards.”

Helpful Report

Posted 4 years ago

“My husband occasionally buys items from this company, I can honestly say nothing has been worth the money. My heart sinks when a parcel arrives, the latest: an owl that has solar lighting (put in a battery!), RUBBISH. A window cleaning attachment for the hosepipe, CHEAP AND NASTY. A small rechargeable screwdriver which DOESn’T CHARGE. I now put the catalogue in the bin if I get to the post first, better he doesn’t know it has come!!!!!! I would rather not give them one star”

Helpful Report

Posted 4 years ago

“I bought king air fryer worth 50.00 and only used it once and it blew and woukdnt work. Very disappointed. Wont be ordering again. Tried to contact customer service no answer tried to email doesn't exist. Total RIP off!!!”

Helpful Report

Posted 4 years ago

“unable to e mail as no email on web . . messaging does not work as no account number appears anywhere only order number - obviously no contact requested to ask simple questions - like why keep sending me emails advertising delivery when it cannot be done.”

Helpful Report

Posted 4 years ago

“Three times I have emailed them with change off address I have also updated my account details. I have a package coming and where is it going to my old address nobody listens”

Helpful Report

Posted 4 years ago

“I think you are great thank you I am very happy with everything Jan young”

Helpful Report

Posted 4 years ago

“I bought a pack of 6 C/C solar lights. Only 3 of them work. I'm disappointed.”

Helpful Report

Posted 4 years ago

“On 21st March I had trouble in ordering a rocking footstool and a Pelvic Toner asmy card details were taken but maybe (?) did not go through so I telephoned. A lady spoke to me and took my order and, again, card details. She said the toner was not in stock but would arrive when there were some. She rang off without giving me an order number or checking if my card number had originally gone through. i cannot get through on the phone and i had a short email to say the toners were coming but nothing else. I have emailed ever since (and prior to their email) and had no response and no goods. This is simply not good even in these stressful time. I want my goods or somebody to tell me what is going on. This is especially so as I notice that Coopers say they resolve quies in over a week - that time span is more for me.”

Helpful Report

Posted 4 years ago

“Bottles of hand cleaner leaked out. Arrived empty. Very let down”

Helpful Report

Posted 4 years ago

“I sent in an order by post on the 13/3/2020 with a cheque for two items... So, on the 26/3/2020 - as I had not heard from your company or received the goods... I phoned Coopers twice and was told by two different people that my order and cheque was not in their system ?? They also said there was nothing they could do to help me ? and the second woman rudely told me I should have ordered by email ? Please could you instruct your staff to be more helpful with your customers and not treat us so rudely! also, why have hard copy order forms, if Coopers cannot process them or in my case loose them !? I hope my bad experience has helped you understand how some of your customers are treated on the phone when they phone in with a query... With my kind regards Jane Henry”

Helpful Report

Posted 4 years ago

“I bought a pair of shoes from coopers of Stortford and I thought they were poor quality and overpriced so I returned them for a refund. Royal mail delivered the shoes to coopers on the 12th. It is now the 30th and I have not received a refund. I have tried phoning them but they have an 0844 number ( costs 7p a minute ) and every time I try to phone them I am told that I am 8th in the queue.”

Helpful Report

Posted 4 years ago

“I have not dealt with this company before and I will not deal with them again. On 12th March 2020 I ordered and paid for a broom. The product was listed as in stock and delivery charged at £4.99 . The order acknowledgement said the product would normally be delivered within 5 days and a further notification would be sent to allow tracking. Today 6days from placing the paid for order,no notification of dispatch being recieved I telephoned customer service. After waiting some considerable time in a queue I was told that my order has not yet been dispatched . Obviously this outfit doesn't need to provide service”

Helpful Report

Posted 4 years ago

“Bought wind proof umbrellers recently my previous ones I lost and had them for 4years .well used and lasted all this time and lived up to their promise .my recent ones I bought from coopers and first time out did not live up to the promise and damaged beyond repair .not remotely windproof fabric not as robust as previous ones bought from easylife.”

Helpful Report

Posted 4 years ago

“I PURCHASED A OIL FILLED RADIATOR FROM COOPERS OF STORTFORD TO BE USED IN MY CONSERVATORY BEING AS I HAVE NOT A GAS SUPPLY, IT WAS SLIM AND DID NOT LOOKOUT, OF PLACE, IT IS FAIRLY CHEAP TO RUN AND CAN BE MOVED TO WHATEVER ROOM YOU WOULD WANT . THIS PRODUCT FROM COOPERS OF STORTFORD IS ANOTHER GREAT IDEA SO ONCE AGAIN WELL DONE COOPERS OF STORTFORD,I CERTAINLY WOULD RECOMMEND THIS PRODUCT TO ANY PERSON.”

Helpful Report

Posted 4 years ago

“Ordered three items with the 20% discount, order came to £57.75, taken from my bank £68.35, only one item was discounted, when I phoned Coopers, not very helpful their customer services. I emailed the 17th February and no answer from them. I have been a good customer but will not be buying anything else from them”

Helpful Report

Posted 4 years ago

“I've been reading all the bad reviews and can't believe it's the same Cooper's. Everyone is entitled to their opinion but I have nothing but good to say about them. When I've called them I've always found them polite and helpful. When I ordered an item that was out of stock, I received a letter to let me know, and the item was shipped as soon as it came in. They enclosed a voucher for my inconvenience, my only complaint was that I had to spend a certain amount to use it. I've been shopping with them for a few years now (a neighbor recommended them) and the items have always been delivered in a timely fashion and in good condition. I would highly recommend Coopers of Stortford.”

Helpful Report

Posted 4 years ago

“Bought some buy-one,get-one-free Halogen room heaters. Within 3 weeks all 6 halogen elements had blown. Knowing that these elements do not last forever (but a damn sight longer than 3 weeks), I'd also bought some spares. And they turned out to be for a different heater. You're better off going to Dunelm and getting a fan heater for £10-£15. I wrote a review in a similar vein to this for Coopers, and, funnily enough, it's not been published.”

Helpful Report

Posted 4 years ago

“I bought some settee and chair cover from Coopers the settee cover does not fit and would not fit the smallest size given. They said they would pick them up, when they did not arrive on the day stated, I phoned them, I was told to taken to the post office and was given a lot of abuse. The returns label is not prepaid which will mean me footing the bill and not getting a refund.d”

Helpful Report

Posted 5 years ago

“Couriers don't turn up, days off work as nowhere to leave parcels to be collected ,VERY bad .”

Helpful Report

Posted 5 years ago

“No refund received after 3 months, despite promises My parents had been loyal customers of Coopers for many years. They liked to buy from the catalogue, especially as they were less able to get into town, and not confident ordering from Amazon. They ordered a walker from Coopers, but by the time they received it my father was too ill to use it. Coopers agreed to collect it and provide a refund. My father died shortly after. 3 months later, several expense phone calls, and many emails later, they are now refusing to refund my widowed mother the £79.99 that without my Dad’s pension, she cannot afford to be without. Do not buy anything from this company unless you are sure you need it, and will live to enjoy it.”

Helpful Report

Posted 5 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews