Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried to order for about 45 MINUTES and put my card details in and not been able to finish. Given up as a bad job. Not a happy customer”

Helpful Report

Posted 3 years ago

“Purchased step lawn edger but was faulty contacted coopers and they replaced it within a few days excellent service would recommend using this company again”

Helpful Report

Posted 3 years ago

“I ordered garden stone effect edging in a light colour but was sent grey which I did not want and I phoned to arrange collection. I was told that Hermes would collect it on Friday, but they did not do so. I phoned again and another collection was arranged, but still they did not collect. I am annoyed that they sent me the wrong colour and it still has not been collected for a refund of my money. This was my first dealing with this company and it will be my last, yet most reviews I read are good.”

Helpful Report

Posted 3 years ago

“Awful website. Pay for an order but get an error message saying order not complete and to contact contact customer services, who do not see the order on their system even though the charge has been made on my credit card. They were not bothered about rectifying the situation or finding out why their website failed. Their only comment was "that will drop off the credit card in a few days then wont it". I hope it does!”

Helpful Report

Posted 3 years ago

“Customer number 7080892 Please remove my name from your circulation list”

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Posted 3 years ago

“garden bench three weeks old seat lath broke.will not replace got to send whole bench back.paid 89 pound . made in china.KEEP WELL AWAY FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“I was charged £2-37 for ringing Cooper's regarding my account ,will never buy it recommend them ,poor customer service as well”

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Posted 4 years ago

“Always excellent service and sell quality items”

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Posted 4 years ago

“After coming out of winter and my car that had hardly moved I looked for some sort of fuel addative to pep up the engine. I spotted in your catalogue the Cataclean additive. What a revalation it it turned out to be, finally an addative that worked! After a suitable number of miles I found the engine to be more reaponsive and more efficient and more economic to run. I run a Honda Jazz that is 17 years old and now I get 49 mpg on steady run.”

Helpful Report

Posted 4 years ago

“My Father ordered an exercise bike, which duly arrived was not unpacked as within a week my father contracted pneumonia and passed away. I called Coopers who said they would arrange collection... move forward 1 month, we still have the bike, told that 8 collections (lie no 1) have been organised with Hermes and Yodel.. to then be told today they dont use Yodel (lie no 2) told they would get a supervisor to call me.. (lie no 3) i have called them so many times over the last month and a bit... DO NOT EVER USE THEM please”

Helpful Report

Posted 4 years ago

“As per the other reviews, double payment taken, waiting for pending payment to be refunded. So called customer service is awful promised a call back twice but no one does. Steer well clear.”

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Posted 4 years ago

“bissel perfect sweep turbo 2years old . now it wont switch off . where do we go from here.”

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Posted 4 years ago

“Placed order They took payment No goods received Phoned store will be sent out middle of week Still no goods Phoned store out of stock or might be in stock really not sure call us back in a couple of days I will be calling back to cancel it”

Helpful Report

Posted 4 years ago

“Amazing service very pleased with our purchases and the speed it was delivered by Hermes.”

Helpful Report

Posted 4 years ago

“Will not give refund for a battery operated salt cellar that broke after 6 weeks. They did offer a replacement but I would need to wait until July which isn't acceptable. Their argument is I needed to return the item within 28 days for a refund! They wont see reason that it is broken having only used it for 6 weeks! Hugely disappointed wont be purchasing anything from them again.”

Helpful Report

Posted 4 years ago

“Stay clear of Coopers unless you want a duplicate fraudulent hold on the payment you make!! I ordered goods for £32 which was paid to Coopers immediately by Debit card. Coopers then put another £32 on hold for 7 days for no reason, if this had been 200-300 pounds then this could have caused overdrafts and charges and financial issues. Plus abysmal service when addressing this issue. STAY clear a company stuck in the 80’s!!”

Helpful Report

Posted 4 years ago

“They support Hermes myth that you can catch Covid-19 from door bell button ! Even if this were a risk - you do not have to use a bare finger! Other couriers are unconcerned - which Couriers claim!”

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Posted 4 years ago

“Have discontinued using Coopers. Most goods are Cheap Chinese imports sold at an inflated price. Most solar lights never last. Better value in local stores or on line.”

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Posted 4 years ago

“Placed an order & when confirmation came through they had added another item on. I rang as soon as I saw it only to be told ring at 9am the next day & it would then be cancelled. The person said they had cancelled it then an email came through to say sorry cannot be cancelled you will just have to send back when you receive them & I would only get my money back when they receive the goods back . Will never use them again.”

Helpful Report

Posted 4 years ago

“Purchased a number of items with a discount code when spending over £30. Unfortunately not all the items were in stock. But what was, were dispatched with a note to say the other item was to follow. When the final item was delivered coopers took full price for item from my wife’s account despite saying they would be honouring discount given that when the order was made not all items were in stock. Coopers you are a dishonest trader. You acted dishonestly on the phone call saying you’d take £7.79 then processed a payment of £9.99. We have a record of that phone call and we certainly will not purchase from you again. An absolute disgrace.”

Helpful Report

Posted 4 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews